• Manage a book of business by providing operational, administrative and call based client support. • Create and execute sales and service activity plans. • Manage member life-cycle tasks, including scheduling and leading calls. • Own all account management conversations with secondary account stakeholders. • Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales. • Actively seek to increase product knowledge.

Role Description The Director, Provider Partnership Management, is responsible for developing and executing a comprehensive provider engagement and partnership strategy across assigned markets. This leadership role oversees a team dedicated to strengthening provider relationships, enhancing provider experience, driving network growth, and supporting key business initiatives. - Accountable for provider satisfaction, retention, growth, and the development of high-value strategic relationships. - Oversees performance across multiple geographic regions. - Collaborates closely with cross-functional partners, including Provider Development, Operations, Marketing, Training, Risk, and other business leaders. - Serves as a trusted strategic partner to both internal stakeholders and external providers. - Leverages data, market insights, and relationship management best practices to optimize engagement. Qualifications - Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. - Minimum of 8–10 years of progressive experience in relationship management, account management, business development, stakeholder engagement, provider management, or a related field. - At least 5 years in a leadership role overseeing teams and strategic initiatives. - Experience developing and managing high-value partnerships and driving stakeholder engagement. - Proven ability to lead and develop high-performing teams. - Experience collaborating with cross-functional teams to achieve organizational objectives. - Experience within education, nonprofit, public sector, healthcare, or provider-based organizations is highly desirable. Requirements - Bachelor’s degree in Business Administration, Education, Public Administration, Communications, Marketing, or a related field required; Master’s degree preferred. - Experience building and executing strategies that support customer, provider, or partner retention, satisfaction, and growth is strongly preferred. - Knowledge of school choice programs, education providers, or large-scale service delivery models is preferred. Benefits - Medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. - Competitive 401(k) with company match. - Remote work options and unique time-off programs, including 14 paid holidays, Care and Parental Leave, and Flexible Leave policy. - Mentorship programs, management training, and professional development opportunities. - Dedicated coaching team and employee-led committees for workplace shaping. Interview Process - Veriff Identity Verification - Recruiter Video Interview - Leadership Panel Video Interview

• Act as the primary liaison between Information Security and business units for data protection initiatives. • Translate technical controls and data risk findings into business-relevant impact, including financial, regulatory, and operational implications. • Partner with business leaders to identify critical data assets, define classification requirements, and align protection strategies to business objectives. • Provide clear guidance to business stakeholders on secure data handling, sharing, and retention practices. • Lead awareness and training initiatives focused on reducing data handling risks (e.g., improper sharing, shadow IT, SaaS sprawl). • Collaborate with product, sales, and operations teams to ensure data protection requirements are embedded into business processes and customer solutions. • Present data protection posture, risks, and remediation strategies to executive leadership, risk committees, and non-technical audiences. • Establish feedback loops with business units to continuously improve usability and adoption of data protection controls. • Define and execute the enterprise data protection strategy, roadmap, and operating model. • Establish policies, standards, and procedures for data classification, handling, retention, and destruction. • Align data protection initiatives with NIST, CIS, SOC 2, and regulatory requirements (e.g., GLBA, CCPA, GDPR where applicable). • Lead the development of a data protection governance framework, including metrics and reporting for executives and risk committees. • Oversee deployment and management of: Data Loss Prevention (DLP) solutions (endpoint, network, cloud/SaaS), Data Security Posture Management (DSPM) and data discovery/classification tools, Encryption strategies (data at rest, in transit, and key management), Tokenization, masking, and anonymization technologies. • Ensure visibility and protection of sensitive data across: M365 (SharePoint, OneDrive, Exchange), Cloud platforms (Azure, AWS), SaaS platforms (Salesforce, Snowflake, etc.). • Define and enforce secure data lifecycle management practices. • Identify and assess data-related risks, including shadow data stores and unauthorized data movement. • Partner with Legal/Compliance to ensure adherence to privacy laws and contractual obligations. • Support audits and certifications (SOC 2, internal audits, regulatory exams). • Develop risk acceptance, mitigation, and exception processes for data-related issues. • Establish monitoring capabilities to detect data exfiltration, misuse, and anomalous access patterns. • Partner with Security Operations to integrate data protection alerts into SIEM/SOAR workflows. • Lead response efforts for data-related incidents, including breach investigations and reporting. • Provide guidance to business units on secure data handling practices. • Develop and maintain data protection KPIs and scorecards for executive leadership. • Report on program maturity, risk posture, and control effectiveness. • Build and lead a high-performing data protection team. • Drive a culture of continuous improvement, accountability, and security awareness. • Mentor team members and promote cross-training and career development.

• Lead multiple client teams that serve a variety of clients, driving accountability for quality, efficiency, and performance. • Communicate department goals, monitor progress on goals and help develop action plans for achievement of goals. • Maintain leadership alignment by effectively communicating corporate updates to team members and being a positive promoter of corporate initiatives. • Discuss and plan project pipelines with Client Leads, Project Managers, and Business Development representatives for proper staff utilization. • Develop succession and realignment plans to support future growth and technical delegation. • Mentor direct and indirect staff, supporting technical development and career advancement. • Lead staff retention strategies through meaningful engagement and strategic staffing decisions. • Provide input and coordinate discussions around training, hiring, and other staffing decisions such as promotions, raises, and performance. • Ensure coordination between project management and design staff, resolving issues related to scope, schedule, and budget. • Collaborate with Project Managers and Client Leads to manage risk, project write-offs, and deliver results on time and within cost expectations. • Apply a structured approach to balancing new client opportunities with existing workload capacity. • Support reporting requirements from Director of Engineering. • Contribute to marketing and proposal development activities. • Participate in client engagement and relationship-building initiatives. • Business development and client visits. • Provide input on revenue growth strategies and help identify opportunities outside of core competencies with calculated risk management. • Continually evaluate internal processes to improve performance and team productivity.