Achieve

Job Description We are seeking a strategic and execution-oriented Lead Product Manager of Digital Experience to own the end-to-end digital journey for all of our loan products. In this role, you will be the driving force behind our digital applications. You will define the strategic vision and lead the hands-on execution required to build a seamless, modern, and intelligent digital conversion funnel. In addition, you will define and implement the "hybrid sales model" for our lending business - to bridge the gap between pure digital and sales-assisted consumer experiences, using AI to combine the best of both. Achieve embraces a product-led growth approach to our business, and we are looking for a senior product leader to create and execute on the vision for the future of digital lending experiences. What you'll do - Define Strategic Vision: Own the roadmap and long-term vision for our digital application experiences. - Enhance Existing Experiences: Analyze user behavior, funnel metrics, and customer feedback to relentlessly optimize and elevate the current digital application process, driving higher conversion rates and customer satisfaction. - Converge Product Journeys: Standardize and unify the digital experience across our different loan products, ensuring a cohesive and intuitive set of interactions for our customers. - Innovate Cross-Sell Functionality: Design, test, and launch intelligent cross-sell capabilities within the digital application flow to maximize customer lifetime value without adding friction to the core application. - Harmonize Omnichannel Sales: Partner closely with our phone sales and operations teams to build a fluid, omnichannel experience where a customer can seamlessly transition between self-serve digital tools and human assistance without losing context or progress. - Pioneer AI Integration: Adapt and architect our digital experiences to interface efficiently with both internal AI agents and external AI agents, assisting or acting as a proxy for our human sales and support teams to ensure our platform is ready for next-generation automated interactions. - Lead Cross-Functional Execution: Collaborate with engineering, design, data science, compliance, and marketing teams to deliver high-quality products on time. Qualifications What you'll bring - Experience: A minimum of 6 years of proven product management experience, successfully shipping and scaling consumer-facing digital products. - Industry Knowledge: Background in fintech, consumer lending, or financial services is highly preferred, with a strong understanding of best-in-class financial consumer experiences. - Technical Acumen: Demonstrated experience building consumer-facing tools that integrate with complex internal and external systems. Experience integrating with AI technologies is preferred. - Communication and Documentation: Exceptional written and verbal communication skills, with a structured and rigorous thought process, leading to effective documentation for both technical and non-technical audiences. - Ownership of Success: Ability to drive success through definition of clear business outcomes, quick product iteration, and efficient prioritization. - Analytical Rigor: Exceptional ability to leverage data to drive product decisions, identify friction points in a conversion funnel, and measure the success of new features. - Leadership: Strong executive presence with the ability to influence without direct authority, aligning diverse stakeholders around a unified product vision. - Education: CS degree or equivalent. Additional Information All your information will be kept confidential according to EEO guidelines. Achieve well-being with: - 401 (k) with employer match - Medical, dental, and vision with HSA and FSA options - Competitive vacation and sick time off, as well as dedicated volunteer days - Access to wellness support through Employee Assistance Program, physical and mental health wellness programs - Pet care discounts for your furry family members - Financial support in times of hardship with our Achieve Care Fund - A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups We are proudly offering hybrid options in the San Mateo, CA and Phoenix, AZ metro market. In other locations throughout the country, we offer work from home. Salary Range: $190,000 - $220,000 + bonus + benefits. This information represents the expected salary range for this role. Should we decide to make an offer for employment, we'll consider your location, experience, and other job-related factors. Join Achieve, change the future. At Achieve, we're changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first. Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader. #LI-KV1 Company Description Achieve is the leader in digital personal finance, helping everyday people thrive with innovative solutions like home equity and personal loans, and debt relief. We offer personalized financial solutions, blending data, technology, and an empathetic human touch to help members reach a better financial future. Our 2,300+ teammates across hubs in California, Arizona, and Texas collaborate on our mission. Since 2002, we've fostered an inclusive environment, uniting all roles under core values: Care (For Everyone), Get Better (Every Day), Act With Integrity (Every Time), and Collaborate (With Everybody). Since 2002, Achieve has grown into one of the largest private consumer fintech unicorns in the U.S., with over $40B in enrollments for our industry-leading, tech-enabled debt resolution services business, and over $11Bn in personal and home loans originations via our banking-as-a-service partner.

• Own the roadmap and long-term vision for our digital application experiences. • Analyze user behavior, funnel metrics, and customer feedback to relentlessly optimize and elevate the current digital application process, driving higher conversion rates and customer satisfaction. • Standardize and unify the digital experience across our different loan products, ensuring a cohesive and intuitive set of interactions for our customers. • Design, test, and launch intelligent cross-sell capabilities within the digital application flow to maximize customer lifetime value without adding friction to the core application. • Partner closely with our phone sales and operations teams to build a fluid, omnichannel experience where a customer can seamlessly transition between self-serve digital tools and human assistance without losing context or progress. • Adapt and architect our digital experiences to interface efficiently with both internal AI agents and external AI agents, assisting or acting as a proxy for our human sales and support teams to ensure our platform is ready for next-generation automated interactions. • Collaborate with engineering, design, data science, compliance, and marketing teams to deliver high-quality products on time.

• Own the roadmap and long-term vision for our digital application experiences. • Analyze user behavior, funnel metrics, and customer feedback to relentlessly optimize and elevate the current digital application process, driving higher conversion rates and customer satisfaction. • Standardize and unify the digital experience across our different loan products, ensuring a cohesive and intuitive set of interactions for our customers. • Design, test, and launch intelligent cross-sell capabilities within the digital application flow to maximize customer lifetime value without adding friction to the core application. • Partner closely with our phone sales and operations teams to build a fluid, omnichannel experience where a customer can seamlessly transition between self-serve digital tools and human assistance without losing context or progress. • Adapt and architect our digital experiences to interface efficiently with both internal AI agents and external AI agents, assisting or acting as a proxy for our human sales and support teams to ensure our platform is ready for next-generation automated interactions. • Collaborate with engineering, design, data science, compliance, and marketing teams to deliver high-quality products on time.

• Own the roadmap and long-term vision for our digital application experiences. • Analyze user behavior, funnel metrics, and customer feedback to relentlessly optimize and elevate the current digital application process, driving higher conversion rates and customer satisfaction. • Standardize and unify the digital experience across our different loan products, ensuring a cohesive and intuitive set of interactions for our customers. • Design, test, and launch intelligent cross-sell capabilities within the digital application flow to maximize customer lifetime value without adding friction to the core application. • Partner closely with our phone sales and operations teams to build a fluid, omnichannel experience where a customer can seamlessly transition between self-serve digital tools and human assistance without losing context or progress. • Adapt and architect our digital experiences to interface efficiently with both internal AI agents and external AI agents, assisting or acting as a proxy for our human sales and support teams to ensure our platform is ready for next-generation automated interactions. • Collaborate with engineering, design, data science, compliance, and marketing teams to deliver high-quality products on time.

• Own the roadmap and long-term vision for our digital application experiences. • Analyze user behavior, funnel metrics, and customer feedback to relentlessly optimize and elevate the current digital application process, driving higher conversion rates and customer satisfaction. • Standardize and unify the digital experience across our different loan products, ensuring a cohesive and intuitive set of interactions for our customers. • Design, test, and launch intelligent cross-sell capabilities within the digital application flow to maximize customer lifetime value without adding friction to the core application. • Partner closely with our phone sales and operations teams to build a fluid, omnichannel experience where a customer can seamlessly transition between self-serve digital tools and human assistance without losing context or progress. • Adapt and architect our digital experiences to interface efficiently with both internal AI agents and external AI agents, assisting or acting as a proxy for our human sales and support teams to ensure our platform is ready for next-generation automated interactions. • Collaborate with engineering, design, data science, compliance, and marketing teams to deliver high-quality products on time.

• Own the roadmap and long-term vision for our digital application experiences. • Analyze user behavior, funnel metrics, and customer feedback to relentlessly optimize and elevate the current digital application process, driving higher conversion rates and customer satisfaction. • Standardize and unify the digital experience across our different loan products, ensuring a cohesive and intuitive set of interactions for our customers. • Design, test, and launch intelligent cross-sell capabilities within the digital application flow to maximize customer lifetime value without adding friction to the core application. • Partner closely with our phone sales and operations teams to build a fluid, omnichannel experience where a customer can seamlessly transition between self-serve digital tools and human assistance without losing context or progress. • Adapt and architect our digital experiences to interface efficiently with both internal AI agents and external AI agents, assisting or acting as a proxy for our human sales and support teams to ensure our platform is ready for next-generation automated interactions. • Collaborate with engineering, design, data science, compliance, and marketing teams to deliver high-quality products on time.

• Close the Deal: Use your sales skills to influence and move prospects through the loan application and close the sale within 1–2 calls. • Own Your Pipeline: Manage up to 20 active transactions at various stages, ensuring no lead falls through the cracks. • Direct Selling: Identify customer pain points (medical debt, home repairs, etc.) and articulate how our best-in-class loan product provides the solution. • Crush Metrics: Consistently exceed daily and weekly targets to maximize your commission.

• Leverage AI content and collaborate with human writers to concept and design high-quality, engaging creative that test hypotheses, drive business results, and provide insights about our audiences. • Utilize skills in video production, editing, and motion graphics to create compelling, eye-catching visual communications that resonate with our target audience for a range of channels including email, Meta, Tiktok, display, native and more. • Support Brand design needs as business priorities require. • Lean into discussions with stakeholders to understand business goals and challenges, identify creative testing opportunities, and drive creative testing that helps reach channel goals. • Actively participate in group discussions and brainstorming sessions; be fully engaged, provide value, and stay solutions-oriented. • Build strong relationships with fellow members of the Creative Team; share your ideas generously, support fellow team members as necessary, and celebrate their victories. • Work on multiple projects simultaneously, ensuring timely delivery of high-quality assets within deadlines. • Adhere to all production processes, and help determine ways to improve current processes and/or create new ones. • Embrace AI tools with proactive curiosity, exploring and finding time-saving solutions that you can share with the team. • Take ownership in all your projects; be proactive in finding solutions to keep moving them forward. • Ensure all projects are on brand and compliant to regulatory and legal requirements. • Immerse yourself in each advertising channel to understand the targeting, user mindset, competitive landscape, and best practices. • Harness these insights to craft powerful, channel-specific creative that resonates with users and drives results. • Lead the charge in digital design innovation by staying ahead of current trends, pinpointing test-worthy opportunities, and spearheading discussions to cultivate creative hypotheses for rigorous testing.

Role Description The Performance Marketing Designer is a high-impact direct response design position on the Creative Team at Achieve, a leading financial services company. It offers a talented digital designer the opportunity to directly drive business growth and expand our team’s capabilities with innovative, highly engaging ads, emails, and other digital creative. You will have the opportunity to support Brand design needs. It is a remote position, although there may be meetings required at our San Mateo, CA and/or Tempe AZ offices. This role demands someone who is part designer, part scientist, and part psychologist. You’ll spend each day collaborating with business stakeholders to understand business goals, and with other members of the creative team to concept and produce emails and ads to test data-driven hypotheses. You will help drive business results as well as valuable insights about our audiences. To succeed in this role, you need to be experienced in designing to stop the scroll and passionate about using your creative skills to connect with the end user and compel them to take action. You embrace a broad range of design aesthetics and love to innovate, yet your design choices are informed by data and you know how to design within brand guidelines. Qualifications - 2+ years of experience designing direct response creative; emails, digital ads, landing pages, and other digital acquisition user experiences. - An online portfolio demonstrating a diverse range of creative, ideally including email and brand design as well as other direct response examples. - Bachelor's degree or higher in a relevant field. - Proficiency in Adobe Creative Suite, MS Office Suite & Google Suite. - Experience using AI tools to increase efficiency and output volume. - Eager to learn on the job and proactively gain insights to inform design decisions. - Strong project management and organizational skills, with the ability to multitask and meet tight deadlines. - Ability to produce high volumes of work efficiently in a remote team-oriented environment. - Excellent communication and presentation skills: especially the ability to articulate your creative choices to a non-creative audience. - Familiarity with online marketing performance KPI and metrics and how to understand them. Requirements - Leverage AI content and collaborate with human writers to concept and design high-quality, engaging creative that test hypotheses, drive business results, and provide insights about our audiences. - Utilize skills in video production, editing, and motion graphics to create compelling, eye-catching visual communications that resonate with our target audience for a range of channels including email, Meta, Tiktok, display, native and more. - Support Brand design needs as business priorities require. - Lean into discussions with stakeholders to understand business goals and challenges, identify creative testing opportunities, and drive creative testing that helps reach channel goals. - Actively participate in group discussions and brainstorming sessions; be fully engaged, provide value, and stay solutions-oriented. - Build strong relationships with fellow members of the Creative Team; share your ideas generously, support fellow team members as necessary, and celebrate their victories. - Work on multiple projects simultaneously, ensuring timely delivery of high-quality assets within deadlines. - Adhere to all production processes, and help determine ways to improve current processes and/or create new ones. - Embrace AI tools with proactive curiosity, exploring and finding time-saving solutions that you can share with the team. - Take ownership in all your projects; be proactive in finding solutions to keep moving them forward. - Ensure all projects are on brand and compliant to regulatory and legal requirements. - Immerse yourself in each advertising channel to understand the targeting, user mindset, competitive landscape, and best practices. Harness these insights to craft powerful, channel-specific creative that resonates with users and drives results. - Lead the charge in digital design innovation by staying ahead of current trends, pinpointing test-worthy opportunities, and spearheading discussions to cultivate creative hypotheses for rigorous testing. Benefits - Hybrid and remote work opportunities. - 401 (k) with employer match. - Medical, dental and vision with HSA and FSA options. - Competitive vacation and sick time off, as well as dedicated volunteer days. - Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts. - Up to $5,250 paid back to you on eligible education expenses. - Pet care discounts for your furry family members. - Financial support in times of hardship with our Achieve Care Fund. - A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups.

• Join us and change the world together at Achieve Lending! We're undergoing a massive transformation, fueled by a bold three-year strategy to aggressively grow our lending business. • Achieve is seeking an experienced, highly analytical, and transformative leader to serve as the Head of Capital Markets. • This role will own the strategic multi-year funding roadmap to support our growth at Achieve, reporting directly to the President of Achieve Lending. • You will define the performance plan for loan sales and securitization, maintaining full accountability for these outcomes. • Design and guide Achieve's funding stack as a highly diversified asset portfolio, optimizing across key pillars: Cost of Capital, Certainty of Takeout, Capacity, and Resilience. • Partner with our technology team to transform legacy funding processes to a dynamic, automated Capital Allocation Engine. • Oversee construction of an institutional-grade unified loan data warehouse and a self-service investor reporting portal. • Improve organizational collaboration between Capital Markets team and the rest of Achieve by overseeing cross-functional operating rhythms. • Lead the strategic formulation and capital design of Achieve’s expanding product suite, driving growth into new asset classes.