Step Up For Students

Role Description Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you! The Enterprise Architect is a strategic, hands-on technology leader responsible for driving enterprise-wide architectural excellence and accelerating modernization across the organization. Serving as a cross-domain authority, this role complements and enhances the work of specialist architects in Cloud Infrastructure, Data, Solutions, and Business Architecture, ensuring alignment across technology domains and the delivery of cohesive, scalable enterprise solutions. A primary focus of the role is enterprise modernization, driving the adoption of cloud-native, composable, and platform-oriented architectures that enhance scalability, resilience, extensibility, and operational efficiency. The Enterprise Architect plays a key role in architectural governance, technology strategy, and solution assurance, ensuring that investments align with business objectives and industry best practices. - Supporting the Infrastructure Architect, design and evolve Azure infrastructure across our footprint (Azure Functions, API Management, Service Bus, SQL Managed Instance, Cosmos DB, Microsoft Fabric, Databricks, Entra ID, Power BI, and emerging AKS), emphasizing scalability, resilience, cost, IaC, and security. - Champion cloud-native, composable design — event-driven and API-first patterns, containerization/orchestration, and infrastructure-as-code — and produce reference architectures for integration, messaging, identity, observability, and environment topology. - Support data governance, lineage, and master data management practices as the data lakehouse foundation mature. - Partner with the Data Architect and data delivery team to stand up the foundational data lakehouse on Microsoft Fabric/Databricks/Snowflake, contributing patterns for ingestion, storage, modeling, and BI/analytics enablement (Power BI). - Apply modern integration patterns (APIs, event-driven services, microservices) where they advance the composable target state and support the Solution Architect with cross-domain designs, POCs, Data Contracts, and AI-assisted documentation. - Curate and clarify business and technical requirements, model business/system processes (e.g., BPMN), contribute to capability mapping, and facilitate Joint Application Design (JAD) sessions when needed. - Contribute, as a peer, to cross-domain architecture governance — shared standards, patterns, and guardrails — and act as a subject-matter expert helping delivery teams (employees and contractors) correctly apply established designs. - Evaluate and enable AI capabilities, including agentic AI and AI-assisted development, favoring enterprise-governed, self-hosted platforms. - Provide hands-on design and prototyping (POCs, infrastructure-as-code, reference implementations), perform SWOT/trade-off analyses, and partner with vendors to evaluate and integrate capabilities; sustained production feature development is not the primary expectation. - Design solutions that protect sensitive family, student, and financial data and meet security and compliance requirements, and articulate complex concepts clearly to technical and business audiences. Qualifications - Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements. - 12+ years in technology roles with depth in at least two architecture domains (cloud infrastructure, data, solution/integration, or business/process) and a record of delivering scalable, production-grade solutions; 5+ years in a lead or senior architectural role influencing design across teams through expertise rather than authority. - Hands-on Azure architecture experience across services such as Azure Functions, API Management, Service Bus, SQL Managed Instance, Cosmos DB, Microsoft Fabric, Databricks, Entra ID, and Power BI (AKS a plus). - Working knowledge of data architecture (modeling, pipelines, lakehouse/warehouse) and cloud-native, composable patterns (API-first, event-driven, microservices, infrastructure-as-code). - Experience curating requirements and modeling business/system processes (e.g., BPMN) and facilitating cross-functional design sessions. Requirements - Bachelor’s degree in computer science, information systems, or a related technical field, or 10 years of equivalent experience; military service may substitute for experience and/or education. - TOGAF, ITIL, or equivalent architecture certifications, plus Azure certifications such as AZ-305 and a data certification (e.g., DP-600 or DP-203). - Proficiency in AI enablement, agentic AI, or AI-assisted coding — preferably on an enterprise governed, self-hosted platform such as Azure AI Foundry. - Breadth across multiple architecture disciplines and experience modernizing legacy solutions toward composable, cloud-native architectures. Benefits - Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. - Competitive 401(k) with company match to help you plan for the future. - Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. - From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way. - Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Interview Process - Veriff Identity Verification - Recruiter Video Interview - Video Interview with Chief Information Officer - Video Interview with Director, IT Operations & Infrastructure

Role Description The Director of Technical Accounting is responsible for leading the organization's technical accounting function and ensuring the integrity, accuracy, and timeliness of financial reporting in accordance with Generally Accepted Accounting Principles (GAAP). This role oversees the development, implementation, and maintenance of accounting policies, procedures, and internal controls designed to safeguard company assets, mitigate risk, and support compliance with regulatory and reporting requirements. The Director will ensure consistent application of accounting standards across the organization and provide technical accounting guidance on complex transactions and emerging accounting issues. This position leads a team of supervisors and accounting professionals, fostering a high-performance culture focused on operational excellence, continuous improvement, and professional development. Success in this role requires strong leadership, communication, and collaboration skills, with the ability to effectively partner with senior executives and stakeholders across all levels of the organization. The Director of Technical Accounting reports directly to the Controller and serves as a key advisor on accounting policy, financial reporting, and internal control matters. Location: Remote (United States) Key Responsibilities - Oversees the generation and review of reconciliations across all areas of the balance sheet and income statement. - Ensures that company financial records are maintained in compliance with company policies and US GAAP. - Responsible for reviewing monthly/quarterly account reconciliations and other documents to ensure compliance. - Accountable for ensuring that policies and procedures are in place to provide reasonable assurance that the company assets are protected. - Ensures the organization has the systems, policies, processes, procedures, and internal controls in place to protect the assets of the programs. - Maintains a thorough understanding of financial reporting and general ledger structure. - Helps to plan, organize and coordinate the year-end close process with external auditors, including the state auditor general audit. - Hires, trains and retains competent accounting staff while leveraging strengths. - Clarifies roles and responsibilities to develop and implement training programs to maximize individual and organizational goals. - Maintains job results of the accounting staff by coaching, planning, monitoring, and appraising job results while providing mentoring and counseling to staff. - Supports the CFO, VP of Finance and Controller with special projects. - Collaborates with Controller, Director of Corporate Accounting and Program Accounting to interpret goals and vision of Senior Leadership Team (SLT) and VP of Finance. - Collaborates effectively with other departments including Financial Planning & Analysis and Financial Systems & Data. Qualifications - Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. - 10 years or more of experience and a bachelor’s degree in accounting or finance. - Experience with ERP systems to include implementations. Requirements - CPA or other professional certification is a plus. - Preference will be given to candidates living in Jacksonville, FL, or the surrounding areas. Key Competencies - Demonstrates critical Transformation and Leadership skills and abilities. - True Collaboration; Focusing on Outcomes. - Owning and effectively solving problems for today and the future. - Empathetic Leadership; Adaptability and Resilience. - Emotional Intelligence/CEM skills and Continuous Development/Continuous Improvement Mindsets. - Ability and experience at leading others and influencing their superiors. - Excellent communication skills for all levels within the organization. - Ability to coach, develop action plans which maximize performance, and provide effective feedback. - High level of technical skills and the ability to understand how investments in technology benefit the accounting function and the business. - Knowledge of risk management and understanding key risks to the organization. - Proven skills in adding value to the accounting department and the organization. - Ability to ensure successful completion of the company’s tax filings. - Ability to demonstrate active listening skills. - Ability to demonstrate innovation, self-direction, and good judgment/problem-solving skills. Interview Process - Veriff Identity Verification - Recruiter Video Interview - Peer Panel Video Interview - Hiring Manager Video Interview - Final Video Interview with VP, Corporate Finance Benefits - Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. - Competitive 401(k) with company match. - Remote work options and unique time-off programs including 14 paid holidays, Care and Parental Leave, and Flexible Leave policy. - Mentorship programs, management training, and professional development opportunities. - Dedicated coaching team and employee-led committees for workplace collaboration. Working Conditions and Equipment Use - Work is performed indoors in a typical office environment. - Valid driver’s license and proof of insurance may be required, depending on role responsibilities. - Must be able to lift up to fifteen (15) pounds. - Frequent use of office machines including telephone, computer, and printer. Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.

Role Description The Senior Manager, Provider Partnership Management is a strategic relationship leader responsible for cultivating and strengthening key provider partnerships across large, complex, and high-priority markets. This role is instrumental in driving provider engagement, satisfaction, retention, and network growth while ensuring the delivery of an exceptional provider experience. - Manage provider relationships within an assigned region. - Serve as the primary point of contact for provider leadership and key stakeholders. - Develop and maintain strong partnerships with providers. - Identify opportunities to improve provider engagement, participation, and satisfaction. - Lead resolution of complex provider concerns and escalations. - Partner with Operations, Training, Marketing, Risk, and other internal teams to address provider needs. - Monitor regional performance, trends, and opportunities for improvement. - Support provider growth, retention, and engagement initiatives. - Lead regional projects and strategic initiatives as assigned. - Provide coaching and guidance to less experienced team members. - Prepare reports, recommendations, and updates for leadership. - Represent the organization at provider meetings, events, and conferences. Qualifications - Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements. - 3-5+ years of experience in provider relations, account management, partnership management, client services, education services, or a related field. - Experience managing high-value, complex, or multi-stakeholder relationships in a service-oriented or partnership-based environment. - Demonstrated experience working with large organizations such as school districts, charter school networks, healthcare systems, or other public-sector or regulated entities. - Proven experience driving provider engagement, retention, satisfaction, and growth through relationship management strategies. - Experience resolving complex or escalated issues by coordinating cross-functional teams and influencing outcomes without direct authority. - Strong background in collaborating with internal stakeholders including Operations, Legal, Compliance, Training, IT, and Leadership teams. - Experience analyzing provider performance data, engagement trends, and operational metrics to support decision-making and continuous improvement. Requirements - Bachelor’s degree in Business Administration, Healthcare Administration, Education, Public Administration, or a related field required; Master’s degree preferred. Benefits - Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. - Competitive 401(k) with company match. - Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. - Mentorship programs, management training, and professional development opportunities. - Dedicated coaching team and employee-led committees for workplace collaboration. Interview Process - Veriff Identity Verification - Recruiter Video Interview - Hiring Manager Video Interview - Final Panel Video Interview

Role Description Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you! The Manager, Provider Partnership Management is responsible for overseeing and managing provider relationships within an assigned region, serving as the primary point of contact for providers. This role focuses on building and maintaining strong provider engagement by supporting day-to-day relationship management, addressing concerns, resolving issues, and ensuring providers have the resources and support needed to successfully participate in programs and services. The Manager plays a key role in driving provider satisfaction, retention, and growth through consistent communication and proactive partnership management. Location: Remote (Panhandle) Key Responsibilities: - Manage provider relationships within an assigned region, serving as the primary point of contact for designated providers and ensuring strong, ongoing partnerships. - Build and maintain positive provider relationships that support engagement, retention, and growth across the assigned portfolio. - Coordinate with internal teams to address provider questions, concerns, and service requests in a timely and effective manner. - Monitor provider satisfaction, feedback, and trends to identify opportunities for improvement and enhance the overall provider experience. - Escalate complex issues, risks, or barriers to appropriate internal stakeholders for resolution and support. - Support provider onboarding, communications, and outreach efforts to ensure providers are informed and well-supported. - Participate in provider meetings, events, and engagement activities to strengthen relationships and promote organizational initiatives. - Track regional provider activity, feedback, and performance metrics to support reporting and decision-making. - Maintain knowledge of organizational programs, services, and updates to ensure accurate and consistent provider support. - Provide regular updates, insights, and status reports to leadership regarding provider engagement and regional performance. Qualifications - Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements. - 5+ years of experience in provider relations, account management, client services, partnership management, education services, or a related field. - Experience managing or supporting external partner relationships within a service-oriented, education or public-sector environment. - Demonstrated experience working with school districts, charter schools, education networks, or similarly complex stakeholder organizations preferred. - Experience supporting provider engagement, onboarding, retention, and satisfaction initiatives. - Proven ability to resolve provider issues by coordinating across internal teams and ensuring timely follow-through. - Experience analyzing feedback, operational data, and performance metrics to support reporting and improvement efforts. Requirements - Bachelor’s degree in Business Administration, Healthcare Administration, Education, Public Administration, Communications, or a related field required; Master’s degree preferred. Key Competencies - Builds and maintains strong provider relationships by fostering trust, open communication, and consistent engagement. - Effectively communicates with internal and external stakeholders to ensure clarity, alignment, and timely resolution of issues. - Coordinates across teams to address provider needs, resolve concerns, and ensure a seamless support experience. - Monitors feedback, trends, and performance data to identify opportunities for improvement and enhance provider satisfaction. - Manages multiple priorities and responsibilities with strong organization, follow-through, and attention to detail. Interview Process - Veriff Identity Verification - Recruiter Video Interview - Hiring Manager Video Interview - Final Panel Video Interview Benefits - Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. - We also offer a competitive 401(k) with company match to help you plan for the future. - Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. - From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way. - Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Working Conditions and Equipment Use - Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions. - Valid driver’s license and proof of insurance may be required, depending on role responsibilities. - Must be able to lift up to fifteen (15) pounds. - Frequent use of office machines to include telephone, computer, and printer. Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.

Role Description Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you! The Records Analyst role resides within the Operations business unit and serves as a key partner across all departments to ensure the integrity, accuracy, and consistency of student records data. This position provides subject matter expertise in business unit data, systems, and processes while leveraging appropriate data management tools to support operational excellence. The Records Analyst is responsible for maintaining data quality, driving adherence to data governance standards, and ensuring compliance with organizational policies and regulatory requirements. Through cross-functional collaboration, this role supports informed decision-making and promotes efficient, standardized data management practices across the organization. Location: Remote (United States) Key Responsibilities: - Strive to ensure the data produced by source systems are valid so downstream decisions are accurate. - Maintain required business unit data standards and guidelines. - Support business processes and manage work as a key resource. - Review exception reports to ensure they are performing as expected and meeting the needs of the business. - Review, process, and research reports as needed. - Download reports from shared locations, import, and upload as necessary. - Update student records for scholarship applications based on business needs. - Comfortable cutting through complexity and ambiguity to communicate and facilitate. - Familiarity with and ability to apply appropriate data analytics, research, governance principles, methods, and tools to business challenges. Qualifications - Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. - 3+ years in analyzing data records, processing applications, experience in customer service, financial services, OR an equivalent combination of education and experience. - Must be able to navigate multiple computer systems while interacting with clients. Requirements - Prior leadership experience preferred. - Ability to understand the data acquired and present findings to leaders. - Outstanding relationship management, communication, teamwork, and influence skills. - Ability to frequently move onto different tasks as organizational priorities change. - Implementation/execution (time management, multi-tasking, organizing projects and people). Benefits - Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. - Competitive 401(k) with company match. - Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. - Mentorship programs, management training, and professional development opportunities. - Dedicated coaching team and employee-led committees for workplace shaping. Interview Process - Veriff Identity Verification - Recruiter Video Interview - Panel Video Interview with Senior Managers, Operational Records Management - Video Interview with Vice President, Head of Operational Records Working Conditions and Equipment Use - Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions. - Valid driver’s license and proof of insurance may be required, depending on role responsibilities. - Must be able to lift up to fifteen (15) pounds. - Frequent use of office machines to include telephone, computer, and printer. Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.

Role Description Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you! Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential. Our culture is rooted in two core values: - Everyone is an asset - Every event is an improvement opportunity These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work. Results-driven marketing professional with a proven track record of developing and executing strategic, data-informed marketing initiatives that elevate brand awareness, increase stakeholder engagement, and drive measurable business results. Expertise in designing and managing integrated marketing campaigns, targeted communications, and outreach strategies that strengthen participation and support organizational objectives. Recognized for serving as the lead marketer for provider-facing programs and initiatives, translating business priorities into impactful marketing solutions that enhance visibility, engagement, and customer experience. Skilled at leveraging analytics and market insights to optimize campaign performance, improve outreach effectiveness, and maximize return on investment. A collaborative leader with strong experience partnering across cross-functional teams and external stakeholder groups to deliver high-impact marketing programs. Demonstrated ability to manage multiple complex projects simultaneously, influence key stakeholders, and align marketing strategies with organizational goals to drive sustained growth and long-term success. Location: Remote (United States) Key Responsibilities - Develop and implement provider-focused marketing strategies and integrated campaigns that increase awareness, participation, and engagement. - Plan and execute targeted outreach initiatives designed to drive provider participation and strengthen ongoing engagement. - Collaborate with Marketing and cross-functional teams to ensure consistent branding, messaging, and alignment across all provider-facing communications. - Lead provider-facing social media strategy, including content development, scheduling, and ongoing performance optimization. - Create and deliver high-quality promotional materials, presentations, and campaign assets that support engagement and recruitment efforts. - Analyze engagement data and campaign performance to identify trends, measure effectiveness, and recommend strategic improvements. - Support provider recruitment and growth initiatives through coordinated marketing efforts and targeted outreach campaigns. - Manage marketing activities for conferences, events, and other provider engagement opportunities to maximize visibility and participation. - Monitor, track, and report on campaign performance, translating results into clear insights and actionable recommendations. Qualifications - Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements. - 5+ years of experience in marketing, communications, or engagement roles, preferably in nonprofit, education, scholarship, or mission-driven organizations. - Demonstrated experience developing and executing multi-channel marketing campaigns that drive awareness, participation, and stakeholder engagement. - Experience working with diverse external audiences such as families, students, schools, or community-based partners. - Strong background in digital marketing, content strategy, and social media management. - Experience analyzing campaign performance data and using insights to optimize outreach and engagement strategies. - Proven ability to manage multiple projects and deadlines in a fast-paced, high-impact environment. You’ll Stand Out If You Have - Bachelor’s degree in Marketing, Communications, Business, Public Relations, Education, or a related field required. Master’s degree preferred. - Experience supporting event marketing, community outreach, or enrollment/recruitment campaigns preferred. - Familiarity with education choice programs, scholarship organizations, or public-interest initiatives is a plus. Key Competencies - Ability to develop and execute integrated marketing strategies that increase awareness, participation, and engagement across diverse audiences. - Strong stakeholder engagement skills with experience building relationships with families, schools, community partners, and internal teams. - Expertise in creating clear, compelling, and audience-focused messaging across digital, print, and presentation formats. - Proficiency in digital marketing and social media management, including content planning, execution, and performance optimization. - Strong analytical skills with the ability to interpret engagement data, evaluate campaign performance, and apply insights to improve outcomes. - Excellent project management skills with the ability to manage multiple campaigns, deadlines, and priorities in a fast-paced environment. - Proven ability to collaborate across teams to ensure alignment in branding, messaging, and campaign execution. - Experience supporting outreach initiatives, enrollment campaigns, events, and community engagement activities. - Strong communication skills with the ability to translate mission-driven goals into effective marketing strategies and messaging. Interview Process - Veriff Identity Verification - Recruiter Video Interview - Panel Video Interview with Director, Provider Development & Senior Manager, Provider Development - Video Interview with Director, Provider Development Benefits - Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. - We also offer a competitive 401(k) with company match to help you plan for the future. - Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. - From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way. - Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Working Conditions and Equipment Use - Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions. - Valid driver’s license and proof of insurance may be required, depending on role responsibilities. - Must be able to lift up to fifteen (15) pounds. - Frequent use of office machines to include telephone, computer, and printer. Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.

Role Description Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you! The Manager, Provider Communications leads the development and execution of strategic communication initiatives designed to educate, inform, and engage public school partners, including districts, charter schools, and other educational providers. This role is responsible for ensuring all provider-facing communications are clear, accessible, actionable, and aligned with organizational goals, enabling stakeholders to remain informed and responsive to key priorities, updates, and requirements. The Manager serves as a critical communications partner across the organization, delivering timely, accurate, and consistent messaging related to programs, funding opportunities, policy changes, compliance requirements, and organizational initiatives. By driving communication strategies, establishing messaging standards, and coordinating cross-functional collaboration, this position strengthens provider engagement, enhances transparency, and supports informed decision-making. The role ensures providers can effectively navigate available resources, understand expectations, and successfully implement initiatives that advance student and educational outcomes. Location: Remote (United States) Key Responsibilities: - Develop and execute provider communication strategies, ensuring messaging is clear, consistent, and aligned with organizational goals and provider needs. - Create provider-facing communications such as newsletters, toolkits, email updates, FAQs, and announcements that explain programs, funding opportunities, and operational updates in an accessible way. - Coordinate messaging related to program changes, funding opportunities, and operational updates, ensuring information is accurate, timely, and easy for providers to act on. - Ensure consistency of communication across all provider channels by maintaining standards for tone, messaging, and formatting. - Partner with internal stakeholders to gather, verify, and distribute key information to provider audiences. - Manage communication calendars and plans to ensure timely and organized delivery of all provider communications. - Monitor provider feedback and engagement to identify communication gaps and opportunities for improvement. - Support crisis communications and issue management by helping deliver clear and timely updates during urgent situations. - Measure communication effectiveness using engagement data and feedback to continuously improve messaging and outreach. - Other duties as assigned. Qualifications - Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements. - Minimum of 5–7 years of experience in communications, public affairs, stakeholder engagement, or a related role, preferably within education, nonprofit, or public-sector organizations. - Experience developing and executing communication strategies for diverse external audiences. - Demonstrated experience creating clear, effective written communications such as newsletters, toolkits, email campaigns, and policy or program updates. - Strong background in managing multiple communication channels and coordinating messaging across internal teams and leadership stakeholders. - Experience working with schools, districts, charter networks, or education-related programs is highly desirable, along with a strong understanding of education policy, funding programs, or public-facing service delivery environments. Requirements - Bachelor’s degree in Communications, Public Relations, Journalism, Education, Public Administration, or a related field required. Master’s degree preferred. Benefits - Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. - Competitive 401(k) with company match to help you plan for the future. - Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. - From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way. - Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Company Description Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential. Our culture is rooted in two core values: - Everyone is an asset - Every event is an improvement opportunity These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work.

Role Description Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you! The Manager, Regional Provider Support leads provider engagement and support activities across assigned regions, ensuring consistent, high-quality provider experience and strong network relationships. Serving as a key liaison between providers and internal teams, this role drives effective communication, resolves operational issues, and supports provider success through proactive service, education, and resource management. Working collaboratively with Operations, Information Technology, Training, Compliance, Risk Management, and Provider Development, the Manager develops and implements initiatives that improve provider performance, satisfaction, retention, and operational efficiency. - Support and coordinate provider-facing initiatives, programs, and operational activities across assigned regions to ensure a consistent and positive provider experience. - Serve as a primary point of contact for providers by partnering with internal departments to address questions, resolve issues, and facilitate timely responses to requests and escalations. - Manage and track action items, project deliverables, and follow-up activities to ensure accountability, alignment, and successful completion of organizational objectives. - Identify, document, and escalate operational challenges, provider concerns, and process barriers requiring leadership review or intervention. - Support provider onboarding efforts by coordinating communications, training activities, resource distribution, and operational readiness initiatives to promote provider success. - Collaborate with Compliance, Risk Management, and Operations teams to support regulatory requirements, audits, corrective action plans, and other compliance-related initiatives. - Build and maintain strong working relationships with providers and key internal stakeholders, fostering collaboration across departments including Operations, IT, Training, Provider Development, and Leadership. - Monitor regional performance trends, provider feedback, and operational metrics to identify opportunities for process improvement, enhanced service delivery, and increased provider satisfaction. - Prepare and deliver regular reports, dashboards, and status updates for leadership, highlighting key accomplishments, risks, emerging trends, and recommendations for improvement. - Assist with the implementation of new programs, policies, systems, and organizational initiatives, ensuring providers receive timely communication, training, and support throughout the transition process. - Participate in cross-functional meetings and strategic planning efforts to help align provider support activities with organizational goals and priorities. - Promote a culture of continuous improvement by identifying efficiencies, recommending best practices, and supporting initiatives that strengthen provider engagement and operational effectiveness. Qualifications - Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries, and military service can substitute for the formal education requirements. - Five (5) or more years of experience in provider relations, provider operations, network management, customer service, or a related field. - Demonstrated experience coordinating cross-functional initiatives and collaborating with multiple departments to achieve operational objectives. - Experience managing provider escalations, resolving complex issues, and building strong provider relationships. - Experience analyzing operational data, preparing reports, and utilizing performance metrics to support decision-making and process improvement. - Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook, as well as experience with provider management systems, CRM platforms, or other business applications. Requirements - Excellent communication, relationship management, problem-solving, and organizational skills. - Builds and maintains strong partnerships with providers, internal stakeholders, and leadership to foster trust, collaboration, and effective communication. - Effectively conveys information through verbal, written, and presentation formats, ensuring clarity and understanding across diverse audiences. - Identifies issues, analyzes root causes, and develops practical solutions to address provider and operational challenges. - Manages multiple priorities, tracks deliverables, and ensures projects and initiatives are completed accurately and on schedule. - Demonstrates a commitment to delivering responsive, high-quality support and creating a positive experience for providers. - Works effectively across departments and teams to achieve shared goals and support organizational objectives. - Understands organizational priorities and aligns provider support activities with broader business goals and initiatives. - Continuously seeks opportunities to improve processes, increase efficiency, and enhance service delivery. - Reviews and interprets data, metrics, and trends to support decision-making and identify opportunities for improvement. - Supports organizational change by helping stakeholders adapt to new processes, systems, and operational requirements. - Maintains knowledge of applicable regulations, policies, and standards to ensure adherence and minimize risk. - Addresses concerns professionally, facilitates productive discussions, and works toward mutually beneficial solutions. - Demonstrates initiative, accountability, and the ability to influence outcomes and drive collaboration across teams. Benefits - Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. - Competitive 401(k) with company match to help you plan for the future. - Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. - From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way. - Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Interview Process - Veriff Identity Verification - Recruiter Video Interview - Video Panel Interview with the Director, Provider Development & the Manager, Provider Development

Role Description The Director, Provider Partnership Management, is responsible for developing and executing a comprehensive provider engagement and partnership strategy across assigned markets. This leadership role oversees a team dedicated to strengthening provider relationships, enhancing provider experience, driving network growth, and supporting key business initiatives. - Accountable for provider satisfaction, retention, growth, and the development of high-value strategic relationships. - Oversees performance across multiple geographic regions. - Collaborates closely with cross-functional partners, including Provider Development, Operations, Marketing, Training, Risk, and other business leaders. - Serves as a trusted strategic partner to both internal stakeholders and external providers. - Leverages data, market insights, and relationship management best practices to optimize engagement. Qualifications - Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. - Minimum of 8–10 years of progressive experience in relationship management, account management, business development, stakeholder engagement, provider management, or a related field. - At least 5 years in a leadership role overseeing teams and strategic initiatives. - Experience developing and managing high-value partnerships and driving stakeholder engagement. - Proven ability to lead and develop high-performing teams. - Experience collaborating with cross-functional teams to achieve organizational objectives. - Experience within education, nonprofit, public sector, healthcare, or provider-based organizations is highly desirable. Requirements - Bachelor’s degree in Business Administration, Education, Public Administration, Communications, Marketing, or a related field required; Master’s degree preferred. - Experience building and executing strategies that support customer, provider, or partner retention, satisfaction, and growth is strongly preferred. - Knowledge of school choice programs, education providers, or large-scale service delivery models is preferred. Benefits - Medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. - Competitive 401(k) with company match. - Remote work options and unique time-off programs, including 14 paid holidays, Care and Parental Leave, and Flexible Leave policy. - Mentorship programs, management training, and professional development opportunities. - Dedicated coaching team and employee-led committees for workplace shaping. Interview Process - Veriff Identity Verification - Recruiter Video Interview - Leadership Panel Video Interview

Role Description The Vice President, IT Product is a strategic technology leader responsible for defining and executing the enterprise product management vision, governance framework, and lifecycle strategy for the organization's technology portfolio. This role drives alignment between business objectives and technology investments, ensuring solutions deliver measurable business value, support organizational priorities, and enable long-term growth. Reporting to the Chief Information Officer, the Vice President, IT Product serves as a key partner to executive and business leaders, translating strategic priorities into a technology product roadmap and investment portfolio. The role provides leadership and oversight for Product Managers and Product Analysts while establishing best practices for product management, demand intake, portfolio governance, prioritization, and value realization. The Vice President is accountable for enterprise-wide technology portfolio performance, balancing business needs, resource capacity, risk, and strategic objectives to ensure investments are focused on the highest-value opportunities. This leader fosters strong cross-functional partnerships, champions a product-centric operating model, and drives continuous innovation, operational excellence, and stakeholder engagement across the organization. Location: Remote (United States) Key Responsibilities: - Develop and execute the enterprise IT product strategy aligned with organizational objectives. - Establish and maintain technology product roadmaps that support strategic and operational priorities. - Evaluate business needs and technology opportunities to drive innovation, efficiency, and scalability. - Ensure technology investments support organizational goals and deliver measurable outcomes. - Lead the prioritization, governance, and management of the IT product portfolio. - Facilitate enterprise demand intake and portfolio planning processes. - Balance competing priorities while maximizing business value and resource utilization. - Monitor portfolio performance and recommend adjustments as business needs evolve. - Partner with executive leaders and business stakeholders to understand strategic priorities and operational challenges. - Translate business requirements into technology product strategies and actionable roadmaps. - Establish strong relationships across departments to ensure alignment and successful adoption of technology solutions. - Serve as a trusted advisor regarding technology capabilities and opportunities. - Lead and develop Product Managers, Product Analysts. - Establish standards, processes, and best practices for product management and business analysis. - Ensure consistent requirements gathering, solution evaluation, and stakeholder engagement practices. - Promote a customer-focused and outcome-driven approach to technology solutions. - Partner with Engineering, Infrastructure, Security, Data, and Operations teams to support successful solution delivery. - Provide clear prioritization and product direction to technology teams. - Facilitate decision-making and remove barriers impacting delivery. - Monitor adoption, utilization, and realization of business value. - Build and lead a high-performing IT Product organization. - Foster a culture of accountability, collaboration, innovation, and continuous improvement. - Develop leadership capabilities and succession plans within the function. - Support organizational change management and technology adoption initiatives. - Other duties as assigned. Qualifications - Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements. - 12+ years of progressive leadership experience in technology, product management, business analysis, or digital transformation. - Experience leading enterprise technology portfolios and cross-functional teams. - Demonstrated ability to influence executive stakeholders and drive strategic initiatives. - Strong knowledge of product management, portfolio governance, and business analysis methodologies. Requirements - Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field. - Master's degree in Business Administration, Information Systems, or related field. - Experience within education, financial services, healthcare, or other regulated industries. - Agile, Product Management, or Project Management certifications. Key Competencies - Demonstrates critical Transformation and Leadership skills and abilities: True Collaboration; Focusing on Outcomes; Owning and effectively solving problems for today and the future; Empathetic Leadership; Adaptability and Resilience; Emotional Intelligence/CEM skills and Continuous Development/Continuous Improvement Mindsets. - Develops and executes enterprise product strategies that align technology investments with business objectives and growth priorities. - Leads and optimizes a portfolio of technology products, ensuring effective prioritization, value realization, and resource allocation. - Builds strong relationships with executive stakeholders, influencing decisions and driving alignment across business and technology functions. - Champions digital transformation initiatives and fosters innovation through the adoption of emerging technologies and modern product practices. - Attracts, develops, and retains high-performing teams while creating a culture of accountability, collaboration, and continuous improvement. - Applies customer-centric thinking to identify opportunities, improve user experiences, and deliver products that meet business and customer needs. - Leverages data, analytics, and financial insights to make informed decisions, measure outcomes, and optimize product performance. - Drives operational excellence by establishing governance, managing risk, overseeing budgets, and ensuring successful execution of strategic initiatives. Interview Process - Veriff Identity Verification - Recruiter Video Interview - Chief of Staff to CIO Video Interview - Chief Information Officer Video Interview - Cross-Functional Leader Video Interview - VP or Executive Sponsor Video Interview - CEO Video Interview Benefits - Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. - Competitive 401(k) with company match to help you plan for the future. - Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. - From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way. - Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Working Conditions and Equipment Use - Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions. - Valid driver’s license and proof of insurance may be required, depending on role responsibilities. - Must be able to lift up to fifteen (15) pounds. - Frequent use of office machines to include telephone, computer, and printer. Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.