Info-Tech Research Group logo
Info-Tech Research Group

We help leaders achieve what they want most: measurable results.

Member Services Director – Vendor Services

DirectorDirectorFull TimeRemoteLeadTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

1 day ago

Salary

0

Seniority

Lead

Bachelor Degree3 yrs expFrenchSpanishGermanEnglish

Job Description

Member Services Director – Vendor Services

Info-Tech Research Group

• Manage a book of business by providing operational, administrative and call based client support. • Create and execute sales and service activity plans. • Manage member life-cycle tasks, including scheduling and leading calls. • Own all account management conversations with secondary account stakeholders. • Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales. • Actively seek to increase product knowledge.

Job Requirements

  • University degree.
  • 3+ years of Account Management experience, with a proven track record of success.
  • Experience working in the IT Research and Advisory market.
  • Experience working as part of a team an asset.
  • Bilingual proficiency in French, Spanish, German or Swiss German is preferred to support our diverse client base globally.

Benefits

  • Competitive compensation and comprehensive benefits package.
  • Generous time-off policy, including summer hours and a winter holiday break.
  • Funding for training, courses, and professional development.
  • Employee scholarship programme and long-service awards (including travel incentives).
  • “Buy a Book” learning programme and regular team socials—including our legendary Company Fun Day!

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