Role Description Our Account Representatives interact with our customers virtually, understand their needs, and consult to offer the right solutions within our Canine and Feline product portfolios. We work collaboratively as a team and play a critical role in supporting our customer centric business model. This position is responsible for working with accounts in their respective territory to understand and identify veterinary clinic, shelter facility, and corporate account customer needs, by selling our Company's Animal Health (AH) division products, supporting pull-through activities relative to the customer strategy, and ensuring that our Company's Animal Health division is viewed as bringing value and technical innovations aligned to our strategic focus - The Science of Healthier Animals. In addition, the Account Representative demonstrates an understanding of the resources available across our Company's Animal Health division and our Distribution Partners. This position is remote. The successful candidate must reside in the Eastern or Central US time zones. Essential Accountabilities: - Demonstrates an ability to quickly connect and build rapport. - Ability to thrive in a digital environment using MS Office, MS Teams, Outlook, and Salesforce. - Primary point of contact for assigned customers, connect with key personnel/decision makers to understand practice structure, business model, key influencers (Owner/Practice Manager/Key Tech/Associate Vet/Front office staff), customer needs and identifies business opportunities. - Develop customer strategy - outlining strategy for interactions/relationship, solutions, partner involvement and potential offerings for customer resulting in sales opportunities and account sales growth of Animal Health products and services. - Develop territory and specific account plans for all key customers. Partners with National Account Managers, Corporate Account Team, and Distribution Partners to maintain strong focus on key accounts and corporate owned clinics to drive occupancy and sales growth. - Work collaboratively across all species teams to foster our Company's approach to enhance knowledge of the entire Animal Health product portfolio. - Shares with other team members within the region to foster growth and development within the team. - Analyze sales results on a monthly basis and manage expenses within budget guidelines. - Identifies and selects programs/services available within Animal Health’s available resources to address customer needs and provide education & training opportunities to accounts. - Works with leadership and Professional Services to develop and deliver relevant offerings that address desired customer needs. - Develop current understanding of Animal Health products, industry trends and competitor landscape. - Develop knowledge of our omni-channel demand generation tools and how to leverage these tools to drive positive outcomes. - Articulates and communicates relevant customer, industry, product, and market trends appropriately through the organization. - Responsible for developing and meeting learning and development objectives agreed upon with leadership. Qualifications - High school diploma required. Bachelor's Degree preferred. - Three (3)+ years of customer service / inside sales / sales experience and/or experience working in the animal health industry. - Excellent interpersonal/communication and presentation skills. - Demonstrated motivation and focus on achieving measurable, tangible results. - Commitment to collaboration as the normal mode of working and resolving problems. - Demonstrated understanding of positions’ contribution to the business goals and willingness to adopt changes to current processes to meet customer needs. - Demonstrated ability to independently understand customers’ evolving needs and expectations and combines with knowledge of customers’ organization and culture to drive results. - Effective application of selling techniques and approaches, simultaneously managing multiple customers/accounts at different stages of the sales process, articulating the value of Animal Health products using approved resources. - Demonstrated ability to identify, develop and manage a mix of accounts independently within a territory, including some complex accounts, and to develop plans based on unique opportunities and customer needs. - Proficient computer skills including working knowledge of Word, Excel and PowerPoint and the ability to use an iPad. - Ability to work independently and also as part of a team. - Ability to travel for sales meetings, trainings, and other business needs. Preferred Skills/Abilities - Experience selling animal health products. - Knowledge of animal health biological and pharmaceutical products. - Understanding or past experience working with distribution. - Multi-lingual fluency preferred, particularly in Spanish. Benefits - Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family). - Retirement benefits, including 401(k). - Paid holidays, vacation, and compassionate and sick days. Company Description Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. We are proud to be a company that embraces the value of bringing together talented, and committed people with diverse experiences, perspectives, skills and backgrounds.

Role Description Our Account Representatives interact with our customers virtually, understand their needs, and consult to offer the right solutions within our Canine and Feline product portfolios. We work collaboratively as a team and play a critical role in supporting our customer centric business model. This position is responsible for working with accounts in their respective territory to understand and identify veterinary clinic, shelter facility, and corporate account customer needs, by selling our Company's Animal Health (AH) division products, supporting pull-through activities relative to the customer strategy, and ensuring that our Company's Animal Health division is viewed as bringing value and technical innovations aligned to our strategic focus - The Science of Healthier Animals. In addition, the Account Representative demonstrates an understanding of the resources available across our Company's Animal Health division and our Distribution Partners. This position is remote. The successful candidate must reside in the Eastern or Central US time zones. Essential Accountabilities: - Demonstrates an ability to quickly connect and build rapport. - Ability to thrive in a digital environment using MS Office, MS Teams, Outlook and Salesforce. - Primary point of contact for assigned customers, connect with key personnel/decision makers to understand practice structure, business model, key influencers (Owner/Practice Manager/Key Tech/Associate Vet/Front office staff), customer needs and identifies business opportunities. - Develop customer strategy - outlining strategy for interactions/relationship, solutions, partner involvement and potential offerings for customer resulting in sales opportunities and account sales growth of Animal Health products and services. - Develop territory and specific account plans for all key customers. Partners with National Account Managers, Corporate Account Team, and Distribution Partners to maintain strong focus on key accounts and corporate owned clinics to drive occupancy and sales growth. - Work collaboratively across all species teams to foster our Company's approach to enhance knowledge of the entire Animal Health product portfolio. - Shares with other team members within the region to foster growth and development within the team. - Analyze sales results on a monthly basis and manage expenses within budget guidelines. - Identifies and selects programs/services available within Animal Health’s available resources to address customer needs and provide education & training opportunities to accounts. - Works with leadership and Professional Services to develop and deliver relevant offerings that address desired customer needs. - Develop current understanding of Animal Health products, industry trends and competitor landscape. - Develop knowledge of our omni-channel demand generation tools and how to leverage these tools to drive positive outcomes. - Articulates and communicates relevant customer, industry, product, and market trends appropriately through the organization. - Responsible for developing and meeting learning and development objectives agreed upon with leadership. Qualifications - High school diploma required. Bachelor's Degree preferred. - Three (3)+ years of customer service / inside sales / sales experience and/or experience working in the animal health industry. Requirements - Excellent interpersonal/communication and presentation skills. - Demonstrated motivation and focus on achieving measurable, tangible results. - Commitment to collaboration as the normal mode of working and resolving problems. - Demonstrated understanding of positions’ contribution to the business goals and willingness to adopt changes to current processes to meet customer needs. - Demonstrated ability to independently understand customers’ evolving needs and expectations and combines with knowledge of customers’ organization and culture to drive results. - Effective application of selling techniques and approaches, simultaneously managing multiple customers/accounts at different stages of the sales process, articulating the value of Animal Health products using approved resources. - Demonstrated ability to identify, develop and manage a mix of accounts independently within a territory, including some complex accounts, and to develop plans based on unique opportunities and customer needs. - Proficient computer skills including working knowledge of Word, Excel and PowerPoint and the ability to use an iPad. - Ability to work independently and also as part of a team. - Ability to travel for sales meetings, trainings, and other business needs. Benefits - Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family). - Retirement benefits, including 401(k). - Paid holidays, vacation, and compassionate and sick days. - Annual bonus and long-term incentive eligibility, if applicable.

• Lead sales team in all aspects of work, elevating their individual abilities and performance. • Evaluate, develop, and train new employees while reviewing their progress. • Problem-solve with customers and coworkers with diplomacy. • Work with Branch Leadership to establish goals and objectives for assigned area. • Resolve customer order problems and complaints promptly. • Review complaints concerning billing or products sold, referring complaints for investigation. • Determine the merchandise desired by being familiar with products sold in the department. • Identify and utilize appropriate company and/or customer pricing systems. • Establish or improve relationships with customers to better understand sales territory. • Communicate with customers to receive orders for products. • Call regular and prospective customers to solicit orders. • Describe and/or demonstrate product, emphasizing salable features. • Sell and promote branch and company-wide promotions and specials. • Partner with outside sales representatives and management on sales strategy.

Role Description This is a fully remote role. To be considered, you must permanently reside in one of the following U.S. states: AZ, CA, CT, FL, IL, IN, KS, MA, MI, ME, NY, NH, OR, AL, GA, TN, TX, LA, MS, NM, NE, SC, VT. Applications from other locations cannot be considered. At Bath Fitter, this isn’t your typical call center role—and these aren’t cold calls. Every lead you work with has already raised their hand—whether through a form fill, inbound call, or marketing campaign. Your role is to connect, build trust, and sell the value of the visit—earning the opportunity for our Sales Consultants to step into the home. If you’re energized by people, thrive in high-volume environments, and know how to turn hesitation into “yes”—this is where you belong. What Makes This Role Different - No cold calling—every lead is inbound and company-generated - You own your leads—no handoffs, no resets - You sell the appointment, not the product - Relationship-driven, not transactional - If a customer says “call me in 10 days”—you call them in 10 days. You build the relationship from first touch through appointment confirmation. What You’ll Do - Handle 100+ daily inbound and outbound interactions with energy and consistency - Schedule in-home and virtual consultations by positioning the value of the visit - Build trust quickly through active listening, empathy, and clear communication - Own your leads from start to finish—including follow-ups and callbacks - Perform rehash work—re-engage and convert previously unclosed opportunities - Confidently overcome objections, including saving cancelled appointments - Deliver a high-quality customer experience across phone and chat - Navigate multiple systems while maintaining strong organization and accuracy - Track activity and performance in CRM tools - Continuously improve your approach, messaging, and results Qualifications - 1–2+ years in call center, inside sales, or high-volume customer-facing roles - Proven success in a performance-driven, metrics-based environment - Experience handling high call volume with consistency and quality - Demonstrated ability in objection handling and influencing decisions - Comfortable working remotely with reliable internet and dedicated workspace - Flexibility to work evenings, weekends, and shift variations Requirements - Charismatic, empathetic, and articulate - High, consistent energy—you show up the same on call #100 as call #1 - Sales-oriented and customer experience driven - Naturally overcome objections—you don’t avoid them, you lean in - Strong in active listening—you hear what others miss - Build trust quickly with a diverse customer base - Self-sufficient and adaptable—you can pivot when the script breaks down - Growth mindset—you want feedback, coaching, and improvement - Confident, not aggressive—you influence without pressure Benefits - Competitive hourly pay + uncapped commission + incentives - Shift premiums for evenings and weekends - Full benefits: Medical, Dental, Vision, Life Insurance - 401K + Profit Sharing - Paid Holidays, PTO, and Mobile Days - Career growth—we promote from within Company Description We’re an industry leader in bathroom remodeling, proudly serving customers across the U.S., Canada, and Europe for over 40 years. As a Great Place to Work® certified company, we’re committed to building careers—not just filling roles. At Bath Fitter, “You belong here” isn’t just a message—it’s how we operate.