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For over 40 years, Bath Fitter has been perfecting its process to deliver durable, elegant, and functional bathtub solutions. Our mission: to enhance everyday life through comfort, design, and quality. We offer an engaged culture and a collaborative environment focused on support, autonomy, and innovation. We are a growing organization that prioritizes its employees and their quality of life. That’s why we’re proud to be recognized as a Great Place to Work® and one of Canada’s Most Admired Corporate Cultures. We believe life is too short not to be passionate about what you do every day. Please note that we are primarily looking for an authentic person to help us achieve our mission. We look forward to meeting you!
Inside Sales Representative
Location
United States
Posted
12 days ago
Salary
$20 / hour
Seniority
Mid Level
Job Description
Inside Sales Representative
Bath Fitter Corporate
Role Description This is a fully remote role. To be considered, you must permanently reside in one of the following U.S. states: AZ, CA, CT, FL, IL, IN, KS, MA, MI, ME, NY, NH, OR, AL, GA, TN, TX, LA, MS, NM, NE, SC, VT. Applications from other locations cannot be considered. At Bath Fitter, this isn’t your typical call center role—and these aren’t cold calls. Every lead you work with has already raised their hand—whether through a form fill, inbound call, or marketing campaign. Your role is to connect, build trust, and sell the value of the visit—earning the opportunity for our Sales Consultants to step into the home. If you’re energized by people, thrive in high-volume environments, and know how to turn hesitation into “yes”—this is where you belong. What Makes This Role Different - No cold calling—every lead is inbound and company-generated - You own your leads—no handoffs, no resets - You sell the appointment, not the product - Relationship-driven, not transactional - If a customer says “call me in 10 days”—you call them in 10 days. You build the relationship from first touch through appointment confirmation. What You’ll Do - Handle 100+ daily inbound and outbound interactions with energy and consistency - Schedule in-home and virtual consultations by positioning the value of the visit - Build trust quickly through active listening, empathy, and clear communication - Own your leads from start to finish—including follow-ups and callbacks - Perform rehash work—re-engage and convert previously unclosed opportunities - Confidently overcome objections, including saving cancelled appointments - Deliver a high-quality customer experience across phone and chat - Navigate multiple systems while maintaining strong organization and accuracy - Track activity and performance in CRM tools - Continuously improve your approach, messaging, and results Qualifications - 1–2+ years in call center, inside sales, or high-volume customer-facing roles - Proven success in a performance-driven, metrics-based environment - Experience handling high call volume with consistency and quality - Demonstrated ability in objection handling and influencing decisions - Comfortable working remotely with reliable internet and dedicated workspace - Flexibility to work evenings, weekends, and shift variations Requirements - Charismatic, empathetic, and articulate - High, consistent energy—you show up the same on call #100 as call #1 - Sales-oriented and customer experience driven - Naturally overcome objections—you don’t avoid them, you lean in - Strong in active listening—you hear what others miss - Build trust quickly with a diverse customer base - Self-sufficient and adaptable—you can pivot when the script breaks down - Growth mindset—you want feedback, coaching, and improvement - Confident, not aggressive—you influence without pressure Benefits - Competitive hourly pay + uncapped commission + incentives - Shift premiums for evenings and weekends - Full benefits: Medical, Dental, Vision, Life Insurance - 401K + Profit Sharing - Paid Holidays, PTO, and Mobile Days - Career growth—we promote from within Company Description We’re an industry leader in bathroom remodeling, proudly serving customers across the U.S., Canada, and Europe for over 40 years. As a Great Place to Work® certified company, we’re committed to building careers—not just filling roles. At Bath Fitter, “You belong here” isn’t just a message—it’s how we operate.
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