Bath Fitter Corporate

Role Description This is a fully remote role. To be considered, you must permanently reside in one of the following U.S. states: AZ, CA, CT, FL, IL, IN, KS, MA, MI, ME, NY, NH, OR, AL, GA, TN, TX, LA, MS, NM, NE, SC, VT. Applications from other locations cannot be considered. At Bath Fitter, this isn’t your typical call center role—and these aren’t cold calls. Every lead you work with has already raised their hand—whether through a form fill, inbound call, or marketing campaign. Your role is to connect, build trust, and sell the value of the visit—earning the opportunity for our Sales Consultants to step into the home. If you’re energized by people, thrive in high-volume environments, and know how to turn hesitation into “yes”—this is where you belong. What Makes This Role Different - No cold calling—every lead is inbound and company-generated - You own your leads—no handoffs, no resets - You sell the appointment, not the product - Relationship-driven, not transactional - If a customer says “call me in 10 days”—you call them in 10 days. You build the relationship from first touch through appointment confirmation. What You’ll Do - Handle 100+ daily inbound and outbound interactions with energy and consistency - Schedule in-home and virtual consultations by positioning the value of the visit - Build trust quickly through active listening, empathy, and clear communication - Own your leads from start to finish—including follow-ups and callbacks - Perform rehash work—re-engage and convert previously unclosed opportunities - Confidently overcome objections, including saving cancelled appointments - Deliver a high-quality customer experience across phone and chat - Navigate multiple systems while maintaining strong organization and accuracy - Track activity and performance in CRM tools - Continuously improve your approach, messaging, and results Qualifications - 1–2+ years in call center, inside sales, or high-volume customer-facing roles - Proven success in a performance-driven, metrics-based environment - Experience handling high call volume with consistency and quality - Demonstrated ability in objection handling and influencing decisions - Comfortable working remotely with reliable internet and dedicated workspace - Flexibility to work evenings, weekends, and shift variations Requirements - Charismatic, empathetic, and articulate - High, consistent energy—you show up the same on call #100 as call #1 - Sales-oriented and customer experience driven - Naturally overcome objections—you don’t avoid them, you lean in - Strong in active listening—you hear what others miss - Build trust quickly with a diverse customer base - Self-sufficient and adaptable—you can pivot when the script breaks down - Growth mindset—you want feedback, coaching, and improvement - Confident, not aggressive—you influence without pressure Benefits - Competitive hourly pay + uncapped commission + incentives - Shift premiums for evenings and weekends - Full benefits: Medical, Dental, Vision, Life Insurance - 401K + Profit Sharing - Paid Holidays, PTO, and Mobile Days - Career growth—we promote from within Company Description We’re an industry leader in bathroom remodeling, proudly serving customers across the U.S., Canada, and Europe for over 40 years. As a Great Place to Work® certified company, we’re committed to building careers—not just filling roles. At Bath Fitter, “You belong here” isn’t just a message—it’s how we operate.

Role Description The Manager, BFCC Operations & Performance is responsible for leading Bath Fitter's centralized customer acquisition and lead conversion operation across North America. This role oversees a team of Inside Sales Representatives (ISRs) and frontline leadership while driving performance across the entire customer acquisition funnel. The successful candidate will combine strong people leadership, operational excellence, and data-driven decision making to optimize: - Speed-to-lead - Lead conversion - Appointment setting - Customer engagement Working closely with Marketing, Sales, Branch Operations, and Technology teams, this leader will play a critical role in maximizing revenue opportunities and enhancing the customer experience. This is an exciting opportunity for a builder and change agent who thrives in fast-paced, performance-driven environments and enjoys leveraging technology, automation, and analytics to drive results. Qualifications - Bachelor's degree in Business Administration, Sales, Marketing, Operations, or an equivalent combination of education and experience - 5+ years of leadership experience within contact center, inside sales, lead generation, or customer acquisition environments - Experience leading remote and/or multi-site teams - Demonstrated success improving conversion metrics and operational performance - Strong analytical capabilities with experience leveraging dashboards, KPIs, and business intelligence tools - Experience with CRM platforms, contact center technologies, automation, and AI-enabled customer engagement solutions - Strong change management and process improvement experience - Excellent communication, coaching, and stakeholder management skills - Ability to thrive in a fast-paced, high-growth, performance-driven environment - Experience within home services, home improvement, residential services, insurance sales, or similar high-volume lead conversion environments is considered a strong asset - Experience leading operational transformation, business process redesign, or contact center modernization initiatives is considered a strong asset Requirements - Lead, coach, and develop a team of Inside Sales Representatives and frontline leadership to achieve performance objectives - Own and improve key conversion metrics, including speed-to-lead, contact rate, appointment booking rate, show rate, cancellation rate, and ISR productivity - Develop and execute strategies to maximize lead conversion performance across all North American markets - Analyze customer acquisition data and identify opportunities to improve lead quality, conversion, and operational efficiency - Partner with Marketing to evaluate campaign performance and optimize lead generation outcomes - Build and enhance outreach strategies across phone, SMS, automation, and AI-enabled communication channels - Drive continuous improvement initiatives focused on customer experience, sales effectiveness, and operational scalability - Leverage dashboards, analytics, and reporting tools to monitor performance and support data-driven decision making - Collaborate closely with Branch Leaders, Sales Consultants, Operations, Training, and Technology teams to align business objectives - Evaluate and implement technology solutions that improve conversion performance and team efficiency - Establish standardized sales processes, quality assurance programs, coaching frameworks, and best practices - Support the ongoing evolution and growth of Bath Fitter's centralized appointment-setting model - Lead the continued evolution of the BFCC through technology, AI, automation, and process innovation initiatives - Foster a high-performance culture focused on accountability, collaboration, innovation, and continuous improvement Benefits - Flexible schedule and remote work - Complete group insurance - 401K featuring employer contributions - 4 weeks of vacations + 5 mobile days - Opportunity for advancement and professional development

Role Description In this role, you'll design engaging digital learning experiences, support talent development programs, and collaborate with experts across the business to deliver content that truly makes an impact. You’ll be part of a team that drives innovation in learning design and supports the growth of leaders across North America. As a eLearning & Talent Development Developer, your responsibilities will include: - Design engaging eLearning modules, videos, quizzes, and interactive assets - Use authoring tools (Articulate Storyline, Adobe Captivate, Synthesia, etc.) to create world-class training content - Edit and optimize audio, video, graphics, and animations for performance and accessibility - Work closely with SMEs, instructional designers, and stakeholders to design learning and talent content that align with business goals - Partner with LMS Administrator (Cornerstone) for content upload and management - Manage multiple content and talent development projects, from concept to launch - Develop documentation, scripts, storyboards, and reports to track progress - Gather learner feedback and metrics to continuously improve programs - Contribute to leadership development, career pathing, mentoring, and talent planning initiatives Qualifications - Bachelor’s degree in Instructional Design, Learning Technology, or related field - 4 years’ experience in training design and program development - Experience with authoring tools: Articulate 360, Adobe Suite, Captivate, etc. - Proficiency in MS Office, video/audio editing, and graphic design tools - Knowledge of programming basics (JavaScript or VBA) is a plus - Graphic design experience is an asset - Excellent bilingual communication skills, both verbal and written; proficiency in French is essential Benefits - Flexible and Remote schedule - Group insurance starting on day one - Retirement plan with employer contributions - Paid vacation, personal days, and additional holidays during the festive season - Employee & corporate discounts - Creative autonomy in a collaborative environment - On-site gym at our Saint-Eustache headquarters - Bistro that will make you want to come to the office (varied, delicious meals subsidized by Bath Fitter) - Employee assistance program - Social club - And many more benefits to discover by joining Bath Fitter! Company Description For over 40 years, Bath Fitter has been perfecting its process to deliver durable, elegant, and functional bathtub solutions. Our mission: to enhance everyday life through comfort, design, and quality. We offer an engaged culture and a collaborative environment focused on support, autonomy, and innovation. We are a growing organization that prioritizes its employees and their quality of life. That’s why we’re proud to be recognized as a Great Place to Work® and one of Canada’s Most Admired Corporate Cultures. We believe life is too short not to be passionate about what you do every day. Please note that we are primarily looking for an authentic person to help us achieve our mission. We look forward to meeting you!