Furnished Quarters

• Respond to inbound calls and online inquiries with a high-touch, service-driven approach • Assess client housing needs and recommend suitable apartment options based on availability, pricing, and preferences • Guide clients through the full sales cycle, including lease negotiations and closing • Build strong relationships through professional communication, active listening, and rapport-building • Identify potential corporate opportunities and escalate to Business Development as appropriate • Provide creative solutions when preferred inventory is unavailable • Accurately enter and maintain client data, reservations, and communications in Salesforce and internal systems • Track and manage all client interactions, including calls, emails, and follow-ups • Ensure consistency and accuracy across platforms such as Salesforce, Oscar, and FQ Live • Handle assigned leads and provide coverage for team members when needed • Prepare, review, and manage lease documentation and reservation details • Ensure all paperwork is complete, accurate, and aligned with operational requirements • Coordinate reservation details to meet both client expectations and internal processes • Manage and process leads from multiple channels including Airbnb, VRBO, Booking.com, and other platforms • Present appropriate housing options and maintain marketplace responsiveness • Support weekend coverage on a rotating schedule • Partner cross-functionally with Sales, Guest Services, Operations, Accounting, and external stakeholders • Communicate proactively regarding timelines, challenges, and workflow updates • Participate in team meetings and contribute ideas to improve processes and client experience • Embody Furnished Quarters’ core values in all interactions • Complete required training and actively participate in performance reviews • Continuously build knowledge of markets, inventory, and industry trends

• Lead, coach, and develop the Inside Sales team, including managers and specialists • Foster a culture of accountability, collaboration, and high performance • Conduct regular performance reviews and establish clear development plans • Oversee onboarding and ongoing training to ensure strong product knowledge and sales effectiveness • Drive lead conversion, reservation quality, and overall sales performance • Partner with Sales Leadership on forecasting, pricing alignment, and occupancy strategy • Monitor pipeline activity and KPIs to ensure revenue goals are consistently met • Identify opportunities to improve sales processes and maximize revenue outcomes • Collaborate with executive leadership to set departmental goals and performance benchmarks • Ensure proper staffing, scheduling, and resource allocation to meet demand • Oversee payroll, scheduling, and operational processes through team leadership • Align Inside Sales execution with broader Business Development initiatives • Ensure data integrity across Salesforce, FQ Live, Oscar, and related systems • Establish and enforce compliance with company policies, SOPs, and data standards • Drive process improvements, automation, and system enhancements • Audit sales activity and reservation data to ensure accuracy and consistency • Serve as an escalation point for complex or high-priority client issues • Partner with Marketing, Operations, Guest Services, and Finance to improve outcomes • Ensure consistent, high-quality communication across all client touchpoints • Support alignment across teams to enhance service delivery and client satisfaction

Inside Sales Specialist Location: Remote Schedule: Monday–Friday, 9 AM - 5 PM EST About Furnished Quarters Furnished Quarters is one of the largest independently owned providers of temporary furnished apartments, blending the best of hospitality, real estate, and design. With 25 years of experience and LGBTQ+ diverse-owned certification, we bring a human-first approach to short-term living—elevated by care, community, and connection. We offer stays of 30 days or longer for business and leisure travelers, supported by a team that values collaboration, growth, and individuality. Our five core values—Challenge, Collaboration, Care, Career, and Community—shape everything we do. If you’re looking to join a culture that values work-life balance, celebrates your uniqueness, and gives your voice weight, it’s time to #StayDifferent. The Opportunity We’re seeking a detail-oriented, client-focused Inside Sales Specialist to support our Business Development and Key Account teams while managing inbound leads and guiding clients through the reservation process. In this role, you’ll play a critical part in converting inquiries into bookings, maintaining accurate data across systems, and ensuring a seamless client experience from initial inquiry through lease execution. This is an ideal opportunity for someone who thrives in a fast-paced, collaborative environment and enjoys balancing sales, operations, and customer engagement. What You’ll Do Sales & Client Engagement - Respond to inbound calls and online inquiries with a high-touch, service-driven approach - Assess client housing needs and recommend suitable apartment options based on availability, pricing, and preferences - Guide clients through the full sales cycle, including lease negotiations and closing - Build strong relationships through professional communication, active listening, and rapport-building - Identify potential corporate opportunities and escalate to Business Development as appropriate - Provide creative solutions when preferred inventory is unavailable Sales Operations & Systems - Accurately enter and maintain client data, reservations, and communications in Salesforce and internal systems - Track and manage all client interactions, including calls, emails, and follow-ups - Ensure consistency and accuracy across platforms such as Salesforce, Oscar, and FQ Live - Handle assigned leads and provide coverage for team members when needed Lease Processing & Administration - Prepare, review, and manage lease documentation and reservation details - Ensure all paperwork is complete, accurate, and aligned with operational requirements - Coordinate reservation details to meet both client expectations and internal processes Marketplace & Lead Management - Manage and process leads from multiple channels including Airbnb, VRBO, Booking.com, and other platforms - Present appropriate housing options and maintain marketplace responsiveness - Support weekend coverage on a rotating schedule Collaboration & Teamwork - Partner cross-functionally with Sales, Guest Services, Operations, Accounting, and external stakeholders - Communicate proactively regarding timelines, challenges, and workflow updates - Participate in team meetings and contribute ideas to improve processes and client experience Culture & Development - Embody Furnished Quarters’ core values in all interactions - Complete required training and actively participate in performance reviews - Continuously build knowledge of markets, inventory, and industry trends What You Bring - Bachelor’s degree in Hospitality, Business, or related field preferred - 2–3 years of sales experience in hospitality, real estate, or related industries - Proven ability to meet or exceed sales targets - Experience with CRM systems (Salesforce preferred) and property management tools (e.g., Oscar) - Strong written and verbal communication skills - Exceptional attention to detail and organizational skills - Ability to multitask and prioritize in a fast-paced environment - A collaborative, team-oriented mindset with strong interpersonal skills - Multilingual skills are a plus Additional Details - This is a full-time, remote position - Requires rotational weekend coverage - Involves frequent computer use and managing multiple systems simultaneously - Requires the ability to sit, stand, and work at a computer for extended periods Benefits - Medical, Dental, and Vision Insurance - Life, Short- and Long-Term Disability Insurance - Medical FSA and Commuter Benefits - 401(k) with Company Match Furnished Quarters is proud to be an Equal Opportunity Employer. We believe diversity makes us stronger and are committed to building an inclusive environment where everyone can thrive, regardless of race, gender, age, ability, religion, or background.