Role Description We’re looking for a proactive and tech-savvy Technical Support & Automation Specialist to join our team. In this role, you will own a live support queue across our core tooling stack, including HubSpot, Aircall, Stripe, Slack, Zoom, and other internal systems, while continuously improving workflows through automation. This is a fast-moving, SLA-driven environment where staying responsive, managing priorities well, and keeping the queue clean matters just as much as solving any individual request. This role is a strong fit for a Strong Junior - Middle specialist who is highly organized, technically curious, and motivated to make internal operations faster and more efficient. This job is for you if you are: - A self-motivated problem-solver who enjoys working in technical systems and improving how things operate - Comfortable managing a high-volume stream of requests and deciding what needs attention first - Responsive and disciplined in async communication, with strong follow-through and clear updates - Quick to learn new tools and able to troubleshoot independently using documentation and available resources - Calm and reliable during busy periods, even when work is repetitive or unpredictable - A strong written communicator who can explain technical issues clearly to non-technical teammates - Interested in automation and excited by opportunities to reduce manual work using tools and AI Responsibilities - Resolve technical requests in chat across HubSpot, Aircall, Stripe, and other company tools within defined SLAs - Own the support queue end-to-end: triage incoming requests, prioritize effectively, keep work in progress low, and prevent backlog buildup - Proactively escalate blocked or high-risk items rather than allowing them to stall - Support routine operational work and HubSpot administration, including workflows, automations, and reporting - Build and maintain automations across Slack, Aircall, Stripe, Zoom, and other systems - Improve internal processes using tools such as n8n, Zapier, and Google Apps Script - Identify repetitive tasks and continuously look for opportunities to streamline or automate them Qualifications - Experience in technical support, CRM operations, system administration, or a similar hands-on role - Genuine enthusiasm for AI-assisted workflows and practical experience using AI to improve work quality or speed - Familiarity with automation tools such as n8n, Zapier, or Apps Script - Demonstrated ability to manage a high-volume task queue or ticket workload with strong consistency - Strong self-prioritization skills and the ability to make sound decisions when multiple requests feel urgent - Excellent async communication habits, including responsiveness during working hours and proactive follow-up - Ability to learn new tools quickly and troubleshoot independently with minimal supervision - Strong critical thinking and problem-solving skills - Clear written communication and confidence working with non-technical stakeholders - High level of ownership, resilience, and reliability in fast-paced operational work Nice to have - Experience working with HubSpot - Experience with ClearFeed or similar ticketing and SLA-management tools Why this role matters You will help keep our internal operations running smoothly by making sure technical requests are handled quickly, blockers are surfaced early, and repetitive manual work is continuously reduced through automation. Your work will directly improve team efficiency and help internal stakeholders move faster with less friction. Benefits - Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives. - Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses. - Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs. - Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement. Why You Should Join ELVTR - Innovative Culture: Be part of a team that values creativity, collaboration, and intellectual curiosity. - Impactful Work: Contribute to a mission that is reshaping the future of online education. - Professional Development: Take advantage of learning opportunities and growth prospects within a forward-thinking company. Join Us If you are a detail-oriented professional ready to contribute to a leading online education platform, we encourage you to apply. Elevate your career with ELVTR. ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

• The Technical Sales Support will have the opportunity to support the Electrification IBC (Industries, Building, Channel) Sales organization and customers during the proposal process. • Each day, you will serve as a key technical resource in the assigned area. • You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation. • Offering technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications. • Performing analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries. • Developing and maintaining new sales opportunities and resolving specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS). • Ensuring the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries.

• Lead, coach, and develop a team of Technical Support Engineers and/or Specialists, providing clear performance expectations, regular feedback, and career development support. • Manage day-to-day support operations, including queue health, case quality, escalation handling, staffing coverage, and SLA adherence. • Serve as a point of leadership escalation for high-priority customer issues, helping the team drive timely resolution and clear communication. • Build strong partnerships with Engineering, Product, Customer Success, and other internal stakeholders to improve issue resolution, bug escalation, and customer outcomes. • Establish and refine support processes, workflows, runbooks, and escalation paths that improve consistency, efficiency, and customer experience. • Use support metrics and qualitative insights to identify trends, remove friction, and drive operational improvements across the support organization. • Ensure the team is equipped to troubleshoot issues involving integrations, APIs, SSO/SCIM, cloud providers, and platform workflows. • Partner with leadership on hiring, onboarding, workforce planning, and organizational design as the team scales. • Review customer escalations, incident patterns, and support feedback to surface product gaps, tooling needs, and enablement opportunities. • Foster a culture of accountability, empathy, technical excellence, and continuous improvement.

Role Description We’re looking for a customer-centric, technically savvy Support Engineer to be the front line of our customer experience. In this role, you’ll work on cases, ensuring timely, empathetic, and effective responses to customer inquiries. You’ll act as the voice of the customer, collaborating closely with Product and R&D teams to surface and prioritize feedback, bugs, and feature requests. Beyond day-to-day support, you’ll own and evolve our support documentation, contribute to onboarding and training efforts, and identify opportunities to streamline workflows and improve the overall customer journey. This role is ideal for someone who loves problem-solving, thrives in a fast-paced SaaS environment, and is passionate about delivering high-quality support that drives customer success. - Monitor the Technical Customer Support Queue: Manage the incoming support tickets and inquiries through our ticketing system, ensuring timely responses and resolutions that meet or exceed defined SLAs. - Collaborate Cross-Functionally: Partner closely with R&D and Product to escalate and prioritize bugs, FRs, and UX improvements—acting as the customer advocate throughout. - Customer Communication: Provide clear, consistent updates to customers on the progress of their requests, issues, and feedback. - Build and Maintain Documentation: Create and continuously improve self-service resources, such as FAQs, how-to guides, and troubleshooting documents, to empower customers and reduce ticket volume. - Track and Report Metrics: Own key support KPIs such as time-to-response, resolution rate, and customer satisfaction; identify patterns and opportunities for process improvement. - Enable Customer Success: Assist in delivering training sessions, onboarding materials, and support for customer education initiatives. - Optimize Support Processes: Identify bottlenecks in support workflows and drive solutions that improve speed, quality, and efficiency. Qualifications - 3–5 years of experience in a customer-facing technical support or engineering support role, ideally in a SaaS environment. - Strong troubleshooting and problem-solving skills across web-based applications and integrations. - Familiarity with REST APIs. - Proficiency in networking concepts and protocols. - Experience in browser dev tools. - Proficiency in SQL. - Proficient in empathetic communication, with the ability to effectively translate technical issues into clear and understandable explanations for diverse audiences. - Familiarity with ticketing systems (e.g., Zendesk, Jira) and knowledge base tools (e.g., Notion, Confluence). - Familiarity with Kibana is a plus. - Scripting is a plus. Benefits - Flexible PTO - Health insurance plans (medical, dental, vision) - Monthly stipend for phone and internet - 401k - Flexible spending account - Home office stipend when joining - Access to frontier AI models, including Claude Company Description Our Mission: To stop the exploitations of vulnerabilities, everywhere. What makes us different: Zafran de-risks 90% of critical vulnerabilities overnight across your hybrid environment and uses your existing security tools to rapidly mitigate and remediate the 10% most likely to be exploited. Who’s behind us: Zafran is backed by Sequoia Capital, Cyberstarts, and a deep belief that cybersecurity should move as fast as attackers do. We’re one of the fastest-growing companies in the industry, scaling to meet demand from the world’s most advanced, security-obsessed organizations. We’re serious about our mission- so expect work that matters, teammates who challenge and inspire you, and plenty of fun along the way!