Role Description The Account Manager primarily serves as a liaison between Hamilton Insurance Agency and our clients. Working to retain existing clients by building, expanding, and solidifying relationships with existing clients at all levels within the company. This position is open to fully remote candidates. Individuals located near the Bethesda, MD office will be expected to work in a hybrid capacity. - Answering product and service questions in a timely and efficient manner. - Respond promptly to telephone and email inquiries from clients about their accounts. - Follow up on pending issues. - Act as liaison between client and carrier on escalated service issues and problems. - Assist Sales Executives with research and preparation for client presentations. - Prepare a recommended list of benefits and carriers to shop for coverage. - Coordinate renewals with Producer and/or management and BA. - Assistance with RFPs and carrier recommendations. - Prepare client spreadsheets and presentations. - Client presentations including plan renewals, premium quotes, and coordination of annual enrollments per company policy. - Negotiate premiums with carriers when applicable. - Delegate items when appropriate to the internal sales and marketing team to ensure all client deliverables are met timely. - Maintain accurate records and handle highly confidential and sensitive information. - Develop and maintain a comprehensive understanding of a variety of document requirements. - Follow applicable processes and procedures to meet expectations and turnaround times. - Perform other duties and special projects as assigned. - Overall case management, coordination, tracking, and issue resolution working with various internal organizations and the client. Qualifications - Knowledge of employee benefits programs and procedures. - Proficient oral and written communications skills. - Strong analytical, critical thinking, and problem-solving skills. - Good interpersonal skills. - Good organizational and time management skills. - Detail oriented. - Good judgment. - Strong computer skills including Microsoft Office Suite (Word, Excel). Requirements - High School Diploma required. - Life & Health License (or must be obtained within 6 months of hire). - At least 3 years of related experience. Benefits - Competitive salary. - PTO & paid holidays. - 401(k) with match. - Exclusive discount programs. - Health & wellness programs. - Performance-based incentives may be available.

Role Description The Vice President, Partnerships serves as a proactive, field‑first business partner to NFP’s Health & Benefits organization. This role is accountable for building, activating, and evolving carrier and strategic partner relationships that directly support producer success, client outcomes, and Health & Benefits growth. In alignment with NFP’s entrepreneurial, consultative culture, this role shifts traditional “carrier relations” toward a customer‑centric partnership model, where the field—not the carrier—is the primary customer. Success is measured by relevance, impact, and value delivered to the field. NFP’s Health & Benefits platform is built on local expertise, national scale, and long‑term relationships. Partnerships are a strategic lever, not a transactional function, and must strengthen NFP’s advisory positioning, differentiate the field in the marketplace, and support sustainable growth. The VP, Partnerships translates national strategy into practical, field‑ready partnership execution while maintaining flexibility for local market needs. Key Responsibilities - Field‑Centric Partnership Leadership - Serve as a trusted, proactive business partner to the field, regularly engaging producers and market leaders. - Actively identify where producers are facing challenges and where partnerships can add value. - Ensure partnership strategy is informed by field insight and grounded in real client and market needs. - Carrier Relationship Strategy & Value Creation - Lead carrier relationships with a clear expectation of measurable contribution to field success. - Shift carrier engagement from transactional activity to strategic collaboration, education, and innovation. - Align carrier priorities with Health & Benefits growth strategies and advisory focus areas. - Sponsorships, Events & Experiences - Partner with field leadership to identify priority events where sponsorship strategy can enhance impact. - Design purpose‑driven sponsorship frameworks aligned to business objectives. - Reimagine “boondoggles” to go beyond traditional ski and golf—using experiences to intentionally: - Strengthen strategic carrier relationships - Deepen field engagement - Reinforce NFP’s professional brand - Thought Leadership & Carrier Panels - Curate carrier panels featuring true industry leaders and subject‑matter experts. - Ensure content delivers actionable insight, innovation, and relevance to field priorities. - Position NFP events and forums as differentiated, high‑value experiences. - Reporting, Insights & Transparency - Deliver clear, actionable reporting to the field on: - Books of business - Carrier penetration - Strategic opportunities - Translate data into insights that support field decision‑making and growth. - Collaboration & Leadership - Partner closely with Health & Benefits leadership, practice leaders, marketing, and operations. - Act as a visible, solutions‑oriented leader who enables the field rather than creating friction. - Set the standard for modern partnership management at NFP. First‑Year Priorities - Reset the Partnership Model - Establish a field‑first operating mindset across partnerships and carriers. - Conduct structured listening sessions with producers and leaders and translate insights into action. - Elevate Carrier Accountability - Reassess carrier relationships through a value‑to‑field lens. - Differentiating strategic partners from transactional relationships. - Modernize Sponsorships & Events - Align sponsorship dollars and experiences to defined field objectives. - Introduce more intentional, business‑relevant engagement models. - Improve Visibility & Insight - Deliver consistent, trusted reporting that the field can use. - Use data to inform partnership prioritization and strategy. Success Metrics - Improved field perception of partnerships as a value‑add function. - Increased proactive engagement from producers seeking partnership support. - Clear alignment between carrier activity and Health & Benefits priorities. - Purpose‑driven events and sponsorships with documented field impact. - Reporting that drives action, not just transparency. Qualifications - Senior leadership experience in Health & Benefits, partnerships, or carrier management. - Deep understanding of field dynamics and carrier ecosystems. - Proven ability to build trust, influence stakeholders, and deliver outcomes. - Strategic, consultative, and execution‑focused leadership style. Appendix: Anti‑Patterns (What This Role Is Not) - Carrier‑First Relationship Management: Serving carrier preferences over field needs. The field is the customer. - Transactional Sponsorship Management: Maintaining legacy sponsorships without strategy or accountability. - Event Planning Without Purpose: Entertainment‑only boondoggles without clear business or relationship outcomes. - Passive or Reactive Support: Waiting for issues instead of proactively engaging the field. - Pay‑to‑Play Carrier Panels: Panels driven by dollars rather than leadership, insight, and relevance. - Reporting for Reporting’s Sake: Data that lacks clarity or usefulness for the field. - Gatekeeping or Bureaucracy: Slowing the field or saying “no” without providing better alternatives. Benefits - Competitive salary - PTO & paid holidays - 401(k) with match - Exclusive discount programs - Health & wellness programs - Base salary range: $156,000 to $195,000, determined by factors including experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. - Potential eligibility for performance-based incentives. Company Description NFP is an inclusive Equal Employment Opportunity employer.

Role Description We are looking for a Junior Partner Account Manager (fluent in Chinese, Russian, and English speaking) to join our Content Sufficiency team in Content & Service Quality Operations department. - Independently managing operational and analytical tasks from goal setting through to execution and result control; - Analyzing statistics, reports, and key partner performance metrics to identify quality improvement opportunities; - Developing and implementing content sufficiency and quality strategies in collaboration with the team and cross-functional stakeholders; - Supporting and managing partners in Bitrix CRM, including handling complex and non-standard requests; - Contributing to the improvement of partner-related processes and tools (CRM, reporting, files, internal guidelines); - Collaborating with internal teams to achieve shared goals related to efficiency and cost optimization. Qualifications - Proficiency in Chinese and Russian (reading, writing, ability to communicate) - C1+; - Proficiency in English (reading, writing, ability to communicate) - B1+; - Excellent communication skills; - Experience in negotiating, working with contractors, partners, working with claims; - Confident work with data in tables (Google Sheets, Excel); - Advanced user of Google Workspace. Benefits - REMOTE OPPORTUNITY to work full time; - Vacation: 28 calendar days per year; - 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave; - Bonuses up to $5000 for recommending successful applicants for positions in the company; - 50% payment for professional training, international conferences and meetings; - Corporate discount for English lessons; - Health benefits: up to $1,000 gross per year for health insurance or doctor's fees for yourself and close relatives; - Workplace organization: equipped workplace and necessary equipment provided in offices or co-working locations, reimbursement of workplace costs up to $1000 gross once every 3 years; - Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merch, team building activities, massage certificates, etc. Company Description Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others. SDG invests in IT startups around the world, including Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others. We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world. In August 2024, we achieved Great Place to Work US Certification™!

• Support the day-to-day administration of client benefit programs with a focus on Affordable Care Act (ACA) reporting, data integrity, client service, and process improvement • Partner with clients and internal teams to collect, review, prepare, and audit data for ACA reporting solutions • Respond to client questions and help ensure timely, accurate reporting outcomes • Prepare, validate, and organize client-provided data for import into ACA reporting technology • Manage multiple priorities and project deadlines, particularly during high-volume reporting periods