M3 USA

• Engage the client, bid effectively, and efficiently to win RFPs in market research • Own bidding process for projects with understanding of costs and feasibility • Support maintenance of existing business managing contracts and up-sell opportunities • Actively network within existing client contacts for new business/prospects • Organise client and internal kick off calls, develop proposals and deliver sales communications • Consult with clients on sample design and business issues • Provide superior customer service to clients; ensure internal team understands research design • Respond to difficult client issues and influence internal resources or escalate issues • Manage bid requests and ensure proper and timely delivery • Collaborate with partners and vendors for seamless project execution.

• Define and execute a multi-year technology roadmap that systematically modernizes PracticeMatch's legacy ColdFusion and SQL Server platform, prioritizing migrations and rewrites based on business value, risk, and continuity. • Partner with product and business leadership to align engineering priorities with PracticeMatch's competitive strategy and customer outcomes. • Establish a pragmatic, phased approach to system transformation — maintaining product stability and customer commitments while executing toward a modern, maintainable architecture. • Evaluate and recommend modern technology choices (languages, frameworks, cloud infrastructure, data platforms) that position PracticeMatch for long-term scalability. • Champion the responsible adoption of agentic AI across the engineering lifecycle — from planning, design, and development through testing, deployment, and production operations — ensuring engineers build the review discipline and repository context that make AI-assisted work reliable. • Lead, manage, and develop the PracticeMatch engineering team, including direct and indirect reports across software engineering and QA functions. • Own engineering delivery — ensuring that projects are scoped well, executed reliably, and completed to a standard of quality the team can stand behind. • Maintain and improve the engineering systems — CI/CD pipelines, automated testing, deployment infrastructure, quality gates, and observability — that allow the team to ship confidently. • Serve as the primary technology partner to PracticeMatch's business and product leadership, translating technical considerations into business terms and business priorities into engineering plans.

• Advise physician candidates and clients • Source and screen physicians by building a rapport via phone calls and emails • Emphasize opportunity features, quote salary, and prepare candidates for interview. • Effectively present opportunity information and respond to questions • Drive Physician Marketing campaign efforts • Manage the recruiting process • Investigate and resolve client concerns. • Consult with clients throughout recruiting process. • Make recommendations to your clients to aid in a successful search. • Proved consistent communication, feedback and reports.

• Develop and execute marketing campaigns in collaboration with the Team Lead and Manager. • Manage campaign lifecycle from ideation to post-analysis. • Handle audience and payment data accurately, following data protection and company guidelines. • Follow departement procedures to maintain campaign accuracy and consistency. • Implement A/B testing and data-driven optimizations. • Ensure deliverability, personalization, and compliance. • Produce campaign reports and insights for optimization. • Collaborate with all Panel functions and the wider team as required to ensure Global Panel goals are delivered. • Brief and collaborate with design, content, and analytics teams. • Respond to member and internal queries professionally and within timelines. • Stay current with marketing trends and innovations. • Support panel growth strategies and knowledge sharing.

• Execute end-to-end project recruitment tasks, ensuring accuracy, quality and timely delivery of work. • Have an excellent understanding of project recruitment methodologies for quantitative and qualitative studies; collaborate with various members of the project team to best utilize available options to maximize internal completes. • Coordinate with other teams to initiate internal recruitment actions including but not limited to phone recruitment, segmented emails, and other custom recruitment solutions. • Ensure projects and tasks allocated are completed in line with timelines and budgets stipulated by the client and/or internal service level agreements. • Proactively seek alternative sample and recruiting strategies; providing ideas to improve response rate and reduce costs in each project. • Manage 20 or more live projects across a variety of methodologies expanding skills and expertise on Market Research recruitment for quantitative and qualitative studies. • Communicate recruitment updates, status and issues to internal project teams through email, meetings or as agreed in regular intervals. • Place outbound calls to client-supplied contact lists while efficiently navigating gatekeepers to reach designated individuals and fulfill project-specific dialing objectives. • Demonstrate confidence using all recruitment platforms and tools, such as the MR System, external email platforms, and other recruitment tools. • Raise quality issues in projects to your manager or team lead. • Be self-initiating in supporting projects through context provided in email and other communications.

• Assist the Client Service team with day-to-day management of market research studies • Ensure all projects successfully complete on time, within budget, and in accordance with project specifications • Be accountable for coordinating with respondents, vendors, and clients • Manage end-to-end project tasks including link setup, language requests, desk research, quality checks, study invitation setup, deployment of sample, exclusions management, invoicing, and cost reconciliation • Host pretest/pilot interviews for clients, ensuring they are conducted on time • Identify and implement fieldwork strategies to improve response rates and manage costs • Monitor and manage partners on quantitative projects throughout the project lifecycle • Support day-to-day project needs, including administrative tasks and fieldwork planning

• Locate and identify qualified physicians using our extensive database & sourcing tools. • Call 60+ qualified physician candidates per day on behalf of our client institutions and screen the interested physicians. • Provide a written presentation of the qualified/interested candidates to the client. • Track and report your progress in our system. • Assist in maintaining long-term relationships with clients, acting as an extended member of the client’s in-house team. • As needed, update physicians in the system.

• Deliver engaging client training sessions to drive product adoption and proficiency • Build strong relationships through proactive outreach and ongoing support • Partner with clients during renewal cycles to strengthen relationships and identify growth opportunities • Respond to client requests and troubleshoot data, platform, and reporting questions • Support onboarding and business development with data requests and new client setup • Collaborate cross-functionally to ensure a seamless client experience

• Programmer maintains full responsibility for online survey development and thoroughly reviews client materials • Delivers high quality surveys against client’s materials • Works to resolve amendments during quality assurance/client testing phase • Strives to exceed the client’s satisfaction when programming: Proactively suggests design improvements to ensure panelist comprehension • Meets programming timelines • Resolves data issues in the timeliest and most complete manner • Works directly with the client on custom solutions • Prepares survey for deployment and sets up link to track progress in field • Works with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements etc. • Contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage • Spends time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field

• Build recruitment marketing and employer branding strategies aligned to client business goals. • Translate hiring challenges into actionable recommendations and campaign plans. • Develop go-to-market approaches that improve candidate attraction and hiring outcomes. • Identify opportunities to optimize media, messaging, technology, and candidate experiences. • Leverage AI tools and emerging technologies to enhance strategic recommendations, research, analysis, and workflow efficiency. • Apply critical thinking and professional judgment when evaluating AI-generated insights and content. • Help clients understand how AI is influencing candidate behavior, recruitment marketing, and talent acquisition. • Identify opportunities for automation and innovation while maintaining quality and accuracy. • Stay current on evolving AI capabilities, recruitment technologies, and market trends. • Monitor campaign performance and provide proactive recommendations. • Analyze data and insights to identify opportunities and risks. • Present findings and recommendations in a clear, compelling manner. • Partner with media, creative, technology, and analytics teams to deliver successful outcomes. • Serve as a primary day-to-day strategic advisor for assigned clients. • Establish credibility through responsiveness, expertise, and results. • Anticipate client needs and proactively identify opportunities for improvement. • Support account growth through thoughtful recommendations and consultative engagement.