• Respond to customer inquiries primarily via email in a timely and professional manner • Handle customer concerns, complaints, and order-related issues • Provide accurate information about products, orders, and policies • Manage and organize customer support tickets using Zendesk or similar tools • Assist with order tracking, returns, and refunds through Shopify • Collaborate with the team via Slack and other communication platforms • Maintain a positive and helpful brand voice in all interactions

• Source high-quality candidates across German and international markets • Run outreach and engage passive talent • Build and maintain a strong pipeline of A-players across core functions • Support hiring for already-defined open roles • Conduct initial mechanical screening and candidate organization • Keep talent pipelines warm and hiring-ready at all times

Role Description We need someone who owns CRO analysis and strategy for 7+ e-commerce brands. Turn data into winning tests, build roadmaps that drive 10%+ revenue increases, and design landing pages that convert. - Be the analytical engine behind our client results. - Own CRO analysis and strategy for 7+ e-commerce brands making $10M-$100M/year. - Dive deep into data -- analyze funnels, heatmaps, session recordings, and customer feedback to uncover what is holding conversions back. - Extract insights from customer reviews and feedback forms to build test hypotheses grounded in real user behavior. - Build clear, prioritized test roadmaps and present your findings and recommendations to clients with confidence. - Collaborate with project managers, designers, and developers to ensure tests are executed flawlessly. What Success Looks Like - First 2 Weeks - Onboarding: Understand our workflow, tools, and client portfolio. Navigate Google Analytics, analyze existing tests, and identify quick wins. - First Month - Taking Ownership: Run CRO audits independently. Build test roadmaps and design landing page variations that align with client goals. - First 3 Months - Full Autonomy: Manage 7+ client CRO strategies with minimal oversight. Clients trust your recommendations, and your tests are driving measurable revenue increases. - Ongoing - Long-term: Be the go-to CRO expert. Clients rely on your insights, and your test results consistently outperform benchmarks. Constantly refine strategies and push the boundaries of what's possible. Qualifications - Data-Driven Thinker: You live in Google Analytics, heatmaps, and session recordings. You let data guide your decisions, not gut feelings. - Creative Problem Solver: You see patterns others miss. You turn insights into test hypotheses that actually move the needle. - Detail-Obsessed: You catch the small things. You notice when something is off in the data or design. Nothing slips through the cracks. - Results-Oriented: You care about one thing: driving measurable revenue increases. You are not satisfied with vanity metrics. - Fast Executor: You move quickly. You do not overthink. You ship tests, analyze results, and iterate fast. - Clear Communicator: You explain complex data in simple terms. Clients and team members always understand your recommendations. - AI-Comfortable: You use AI tools in your workflow and are curious about experimenting with new AI-powered approaches. Benefits - Work with Ambitious Brands: You will work with e-commerce brands making $10M-$100M/year. Real budgets, real impact. - See Your Impact: Your tests will drive measurable revenue increases. You will see the direct results of your work. - Collaborative Team: Work with a small, focused team of strategists, designers, and developers who care about quality. - Fully Remote: Work from anywhere. No commute, no office politics. Just you, your laptop, and great work. - Salary: €1,700 --€3,500 EUR/month based on experience and skill level. Hiring Process - First Call - 1 hour: A conversation with the founder to understand your background, analytical approach, and whether you are a good fit for the role. - Test - 1 hour: A practical CRO case where you analyze a funnel, extract insights, and propose a test roadmap. We want to see how you think. - Reference Check - Quick: We reach out to 1-2 references to confirm you are who you say you are. - Final Interview - With the team: A final call to review your test, discuss your approach, and answer any remaining questions. Then we make a decision.

• Management of SAP RISE managed infrastructure: Collaborate with business teams, SAP ECS and IT cross-functional teams to design and optimize the SAP portfolio of cloud-based software and services • Ensure scalability, high availability, and performance of SAP systems are deployed as project deliverable and planned for longer term sustainability of support and operations • BASIS Administration: Aligning with SAP ECS Roles and Responsibilities, oversee and manage the BASIS support activities, including system provisioning, version/patch management, transport management, and performance monitoring • Manage transformation project deliverables with the systems integrator along with defining strategies around managing SAP applications in both private and public cloud • Establish metrics to monitor system health, problem resolution, and implement security measures • Security and Compliance: Develop and enforce SAP security policies, access controls, and authorization mechanisms • Working with project System Integrator, develop user roles, authorization and user access/provisioning processes aligned to best practices and security policies • Conduct regular security assessments, vulnerability scans, and risk assessments • Collaborate with compliance teams to ensure adherence to industry standards and regulations • Solution Architecture: Work closely with business stakeholders to understand requirements and translate them into SAP architectural solutions • Design end-to-end solutions that align with business goals, considering scalability, maintainability, and security • Evaluate and recommend SAP modules, components, and integration patterns • Technical Leadership: Provide technical guidance to project teams, developers, and administrators • Mentor junior team members and foster knowledge sharing • Stay updated on SAP trends, best practices, and emerging technologies • Collaboration and Communication: Collaborate with cross-functional teams, including developers, functional consultants, and project managers • Communicate effectively with stakeholders, presenting architectural proposals and justifications