• Management of SAP RISE managed infrastructure: Collaborate with business teams, SAP ECS and IT cross-functional teams to design and optimize the SAP portfolio of cloud-based software and services • Ensure scalability, high availability, and performance of SAP systems are deployed as project deliverable and planned for longer term sustainability of support and operations • BASIS Administration: Aligning with SAP ECS Roles and Responsibilities, oversee and manage the BASIS support activities, including system provisioning, version/patch management, transport management, and performance monitoring • Manage transformation project deliverables with the systems integrator along with defining strategies around managing SAP applications in both private and public cloud • Establish metrics to monitor system health, problem resolution, and implement security measures • Security and Compliance: Develop and enforce SAP security policies, access controls, and authorization mechanisms • Working with project System Integrator, develop user roles, authorization and user access/provisioning processes aligned to best practices and security policies • Conduct regular security assessments, vulnerability scans, and risk assessments • Collaborate with compliance teams to ensure adherence to industry standards and regulations • Solution Architecture: Work closely with business stakeholders to understand requirements and translate them into SAP architectural solutions • Design end-to-end solutions that align with business goals, considering scalability, maintainability, and security • Evaluate and recommend SAP modules, components, and integration patterns • Technical Leadership: Provide technical guidance to project teams, developers, and administrators • Mentor junior team members and foster knowledge sharing • Stay updated on SAP trends, best practices, and emerging technologies • Collaboration and Communication: Collaborate with cross-functional teams, including developers, functional consultants, and project managers • Communicate effectively with stakeholders, presenting architectural proposals and justifications

• Develop and customize Shopify themes using Liquid, HTML5, CSS3, JavaScript, and Shopify APIs. • Build and maintain custom Shopify applications and backend functionalities. • Customize Shopify Plus features (if applicable). • Integrate third-party APIs, payment gateways, shipping providers, and ERP/CRM systems. • Optimize website performance, SEO, and page speed. • Troubleshoot bugs, perform maintenance, and implement new features. • Collaborate with designers, project managers, and stakeholders to deliver quality solutions. • Ensure responsive design and cross-browser compatibility. • Follow best coding practices, version control, and documentation standards.

Role Description The Lead Client Strategist owns the client relationship and strategic direction of each engagement from onboarding to offboarding. This is a strategic advisory role. - You are the primary point of contact for your roster of clients, the voice they trust, and the person accountable for whether the work actually moves their business forward. - You will lead a dedicated Marketing Assistant who executes campaign assets based on your direction. - Your role is to translate each client's vision into clear strategy, guide execution, review deliverables, and lead client communication with clarity and intention. - You should be able to give direct, actionable feedback to the Marketing Assistant by clearly identifying what is working, what needs to improve, and why. - You should also be able to confidently walk clients through deliverables, explaining what was built, why it was built that way, and what it is designed to accomplish. - At full capacity, one Lead Client Strategist manages up to 20 client accounts supported by a dedicated Marketing Assistant. - Capacity is determined by maintaining service quality and strategic depth, not fixed hiring thresholds. What You Will Do - Lead client strategy sessions - Develop campaign direction and launch strategy for each engagement - Review and approve all deliverables before they reach the client - Direct channel specialists on ads, email, and social where applicable - Maintain intentional client relationships: milestone recognition, proactive communication, and strategic guidance between sessions - Lead renewal conversations and offboarding calls - Brief the Marketing Assistant with clear, actionable strategic direction - Escalate anything that requires leadership visibility Qualifications - 3 or more years in account management, marketing strategy, or a client-facing agency role - Real marketing fluency: you can speak to sales copy, marketing content, and launch strategy with confidence - Strong ability to lead a client conversation, hold the strategic seat, and push back when necessary - Experience managing multiple client accounts simultaneously without dropping the standard - Excellent written and verbal communication - Comfortable giving direct, specific feedback on creative and strategic work - Self-directed and highly organized

• Lead the design and implementation of advanced GA4 tracking setups, including GA4 Enhanced E-commerce • Develop, implement, and maintain client-side and server-side Google Tag Manager configurations • Implement and optimise Google Consent Mode • Ensure that Consent Management Platforms (CMPs) are properly integrated, GDPR-compliant, and compatible with analytics and marketing tools • Provide strategic and technical analytics consulting to our German-speaking clients • Collaborate with our English-speaking internal tech support team to build, challenge, and continuously optimise tracking setups • Support data integrations with BigQuery and Looker Studio, with additional assistance from specialist team members • Provide general technical support across Digital Analytics, Tracking, and MarTech