E-commerce Customer Service Representative

Location

Philippines

Posted

7 days ago

Salary

$7 / hour

Seniority

Senior

English

Job Description

E-commerce Customer Service Representative

EU

• Respond to customer inquiries primarily via email in a timely and professional manner • Handle customer concerns, complaints, and order-related issues • Provide accurate information about products, orders, and policies • Manage and organize customer support tickets using Zendesk or similar tools • Assist with order tracking, returns, and refunds through Shopify • Collaborate with the team via Slack and other communication platforms • Maintain a positive and helpful brand voice in all interactions

Job Requirements

  • Excellent written communication skills (required)
  • Proven experience answering customer emails (required)
  • Hands-on experience with Zendesk or similar email support tools (required)
  • Experience using Shopify (required)
  • Background in e-commerce customer support (required)
  • Familiarity with Slack or similar communication platforms
  • Highly organized, responsive, and detail-oriented
  • Able to work independently and manage time effectively
  • Must be available consistently, 7 days a week

Benefits

  • Competitive salary
  • On-time and reliable payments
  • Opportunity to work with a fast-growing global e-commerce brand
  • Long-term growth opportunities

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