Role Description Symmetrio is seeking a Director of Implementation on behalf of a rapidly growing healthcare technology organization. Reporting directly to the COO, this individual will own the end-to-end implementation lifecycle, driving successful customer onboarding, integration, go-live execution, and transition into Customer Success. This is a highly visible player-coach leadership opportunity for someone who combines hands-on program delivery expertise with the ability to build repeatable implementation methodologies, governance frameworks, and high-performing teams. The organization has recently partnered with a leading consulting firm to establish its implementation playbook, and this leader will be responsible for operationalizing, refining, and scaling that framework as the business grows. - Own customer implementations from contract signature through go-live and post-implementation transition. - Lead complex enterprise healthcare technology deployments involving multiple stakeholders, integrations, and workstreams. - Build and scale implementation methodologies, governance processes, tools, and delivery standards. - Partner closely with Product, Engineering, Sales, Customer Success, and Support teams to ensure successful customer outcomes. - Serve as the executive escalation point for implementation risks, issues, and customer concerns. - Establish implementation KPIs, capacity planning processes, and delivery metrics. - Recruit, mentor, and develop implementation team members while maintaining direct involvement in strategic deployments. Qualifications - 10+ years of healthcare technology implementation, professional services, or customer delivery experience. - Proven experience leading enterprise software deployments within healthcare environments. - Strong understanding of EHR/EMR integrations, including HL7, FHIR, APIs, and related interoperability standards. - Demonstrated success building, scaling, and improving implementation or professional services functions. - Experience engaging with executive stakeholders, IT leadership, and operational teams. - PMP or comparable program management certification preferred. - Experience in high-growth or scaling technology organizations is highly desirable. Requirements - Remote, U.S.-based position. - Regular travel to customer sites and company headquarters. - Potential international travel, including Australia.

• Define and manage the timeline for enterprise-wide, multi-module deployments, with an initial focus on the Qventus Inpatient Capacity solution. • Work with Data Integration Specialists, Clinical Operation Consultants, and Product Specialists throughout each deployment to identify and implement solutions that deliver client value. • Collaborate with external client teams to understand evolving requirements/needs and communicate potential approaches to address them. • Leverage deep functional Inpatient expertise to create and sustain buy-in from core users, executives, and care coordinators around workflows and tool adoption • Provide technical project leadership to manage the full deployment lifecycle from internal project kickoff to go-live by prioritizing tasks, identifying dependencies, and ensuring deliverables are met. • Build and manage relationships at multiple levels of client organizations, from frontline staff to C-suite stakeholders. • Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to resolution. • Identify process improvement opportunities and create structured approaches to close gaps. • Serve as the owner and accountable team member for assigned accounts/customers with limited oversight. • Effectively lead complex engagements with matrixed teams (technical and operational). • Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes. • Leverages deep functional expertise in order to sustain buy-in from core users and executives around workflows and tool adoption. • Creates a customer base who is excited about Qventus and serves as a reference for prospective customers. • A passion for fixing our healthcare system.

• Drive root‑cause resolution by investigating integration and installation issues, understanding causal mechanisms, recommending corrective actions, and owning documentation of results. • Strengthen installation quality by applying and improving key processes such as Installation Quality Assurance, OEM integration, and product selection. • Enable cross‑functional alignment by gathering input from SMEs and VPI teams, negotiating requirements, and delivering accurate product data and installation guidance to Application Engineers and OEMs. • Influence machine performance through sound decisions on product selection, design, and integration. • Serve as the primary technical liaison by building strong relationships with customer technical counterparts and resolving installation issues.

• Oversee and facilitate dealership user training and support through the onboarding lifecycle and sustainment efforts. • Provide Automotive Retail Desking and Digital Retailing training to automotive retail dealership staff and have fun while doing it. • Obtain critical milestone signoffs from key dealership contacts. • Proactively identify implementation risks and mitigate them effectively and efficiently. • Manage 5-8 projects at one time. • Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook. • Must successfully complete an 8-10 week training program and display a strong grasp of product and process knowledge retention. • Demonstrated history of sustaining a positive attitude during high-stress situations with OEM, dealer partners (DP), and internal teams. • Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions. • In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows. • Deep understanding of Tekion products, including end-user workflows and configurations. • Knowledge and understanding of onboarding and sustainment processes, including adjacent internal teams' roles & responsibilities with the project. • Represent Tekion in a positive and professional way in all dealership interactions. • Foster relationships with all OEM, dealership personnel, and stakeholders.