Tekion Corp logo
Tekion Corp

One platform that seamlessly connects your entire business.

Digital Retail Implementation Consultant

Location

United States

Posted

4 days ago

Salary

$60K - $100K / year

Seniority

Mid Level

2 yrs expEnglish

Job Description

Digital Retail Implementation Consultant

Tekion Corp

• Oversee and facilitate dealership user training and support through the onboarding lifecycle and sustainment efforts. • Provide Automotive Retail Desking and Digital Retailing training to automotive retail dealership staff and have fun while doing it. • Obtain critical milestone signoffs from key dealership contacts. • Proactively identify implementation risks and mitigate them effectively and efficiently. • Manage 5-8 projects at one time. • Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook. • Must successfully complete an 8-10 week training program and display a strong grasp of product and process knowledge retention. • Demonstrated history of sustaining a positive attitude during high-stress situations with OEM, dealer partners (DP), and internal teams. • Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions. • In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows. • Deep understanding of Tekion products, including end-user workflows and configurations. • Knowledge and understanding of onboarding and sustainment processes, including adjacent internal teams' roles & responsibilities with the project. • Represent Tekion in a positive and professional way in all dealership interactions. • Foster relationships with all OEM, dealership personnel, and stakeholders.

Job Requirements

  • 2+ years of Retail DMS experience or equivalent in the auto industry
  • Proven experience implementing SaaS solutions in large and small auto dealerships
  • Experience working in an early-stage startup environment is a plus
  • Exceptional written and verbal communication skills, interacting with all levels of stakeholders
  • Established ability to articulate technical jargon into consumable levels of understanding for adult learners
  • Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
  • 1+ years in Project Management or Project Lead role is preferred
  • Travel (flying) is less than 25%
  • Normally receives little instruction on day-to-day work, general instructions on new assignments.

Benefits

  • Competitive compensation and generous stock options
  • 100% employer-paid top-of-the-line medical, dental and vision coverage
  • Great benefits including unlimited PTO, parental leave and free snacks and beverages
  • The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
  • Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
  • Work on the latest and coolest technologies – everything is home-grown and built ground-up
  • A dynamic work environment with a strong sense of community and collaboration
  • The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
  • Exciting opportunities for career growth and development

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