Qventus, Inc

• Develop and execute a territory sales plan aligned with the company’s go-to-market strategy. • Meet interaction and meeting goals through networking, prospecting, and leading conversion. • Manage the sales process from initial contact through to deal closure. • Be accountable for achieving territory sales targets. • Become an expert on product use cases, technology platform, and future vision; lead discussions with various health system contacts. • Deliver product demos that simplify complex technical concepts. • Collaborate with leadership to continuously improve product positioning and pricing. • Work closely with sales and marketing to define sales processes and strategies. • Use Salesforce to keep all territory activity, opportunities, and forecasting updated.

• Lead, mentor, and develop a team of high-performing Client Success Partners (CSPs) • Manage team performance against key performance metrics, including Net Promoter Score (NPS), client health scores, referenceability, and expansion/renewal targets. • Act as an escalation point for complex client issues, guiding the team to resolution while maintaining executive relationships. • Own overall strategic health and success of the PCC client portfolio, including contractual performance guarantees and platform benchmark outcomes • Develop and execute account-level strategies that secure high-value client outcomes and maximize realization of Qventus solution's ROI. • Hold both the CSP team and client stakeholders accountable for executing success plans, driving platform adoption, and achieving targeted operational improvements. • Serve as a visible advocate for Qventus's value proposition, ensuring client stakeholders understand the value of the AI platform. • Drive expansion and cross-sell opportunities within the portfolio by identifying new business use cases and compelling business cases. • Ensure a high rate of client renewal by demonstrating continuous, measurable value and establishing strong executive-level reference accounts. • Collaborate closely with internal teams to translate client needs into product improvements and ensure successful solution deployment.

• Champion the adoption of AI coding tools. • Run internal workshops and enablement programs. • Define and evolve AI-first development standards. • Design, build, and maintain the internal developer platform. • Own CI/CD pipelines and developer tooling. • Build intelligent automation for code review and deployment. • Architect infrastructure for running AI coding agents. • Establish and track DevEx metrics and drive continuous improvement.

• Manage and grow a high-impact portfolio of Qventus’ most strategic, "high-stakes" national healthcare provider organizations. • Serve as a mentor to the CS team, fostering professional growth and establishing best-in-class standards for the CS organization. • Partner directly with the Product and Engineering leadership to help define the long-term roadmap, ensuring the future of Qventus AI solutions aligns with evolving enterprise-level client needs. • Fully own internal operating rhythms that enable high-performance of delivery team across client obligations. • Lead complex process redesigns and major clinical workflow overhauls that span multiple service lines and departments across a health system by obtaining stakeholder buy-in across operating levels. • Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption • Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills. • Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality at live clients • Partner with the Marketing team to establish standard collateral for client training and engagement. • Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal. • Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change. • Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision.

• Develop a deep understanding of Qventus Solutions and Products to identify high-leverage opportunities • Collaborate closely with our Client Success, Engineering, Product, and Analytics • Engage with customers and stakeholders to validate concepts and gather feedback • Ensure a seamless user experience that balances simplicity, rigor, and delight • Deliver and communicate a cohesive product vision that aligns with company goals • Troubleshoot software issues, provide technical support, and escalate complex problems to senior engineers as needed • Provide top-notch customer service by responding to inquiries and resolving Zendesk tickets in a timely manner • Manage ticket queues to minimize response times and maximize first-call resolution rates • Develop a deep understanding of technical issues and provide expert-level support to customers • Stay up-to-date on product knowledge to continually improve support quality

• Tier 2 technical level support to clients, or triaging/escalating issues to appropriate technical teams. • Provide technical project leadership to manage the full deployment of key post go-live product solutions by prioritizing tasks, identifying dependencies, and ensuring deliverables are met. • Work with functions like Data Integration Specialists, Data Engineers, Clinical Operation Consultants, and Product Specialists after each deployment to identify and implement solutions that deliver client value. • Collaborate with external client teams to understand evolving requirements/needs and communicate potential approaches to address them. • Understand Qventus Periop and Inpatient solutions to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption • Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to resolution. • Identify process improvement opportunities and create structured approaches to close gaps. • Creates a customer base who is excited about Qventus and serves as a reference for prospective customers.

• Manage and maintain job postings across internal and external platforms, ensuring accuracy, consistency, and alignment with employer brand standards • Own interview scheduling and coordination across multiple time zones, working closely with hiring managers and candidates to ensure a seamless process • Serve as the primary point of contact for candidates throughout the recruiting lifecycle, providing timely, professional, and warm communications • Administer and maintain Greenhouse ATS, including requisition management, candidate tracking, pipeline reporting, and data integrity • Partner with Talent Acquisition Partners and Hiring Managers to support high-volume and specialized hiring across technical and healthcare roles • Identify opportunities to improve recruiting workflows, scheduling processes, and candidate experience • Generate recruiting reports and dashboards from Greenhouse to support data-driven hiring decisions

• Partner with Sales prior to delivery handoff to shape scope, validate feasibility, and set clear delivery expectations for enterprise perioperative engagements. • Define and manage the timeline for enterprise-wide deployment of the Qventus Periop Solution across multiple service lines and facilities. • Lead large, complex perioperative implementations involving multiple service lines, surgeon groups, and executive stakeholders. • Serve as a strategic advisor to perioperative leadership and the C-suite, facilitating executive-level discussions and guiding client decision-making on scope, risk, and operational strategy. • Build and manage relationships at every level of client organizations, with a particular focus on influencing executive and senior operational stakeholders. • Collaborate with Data Engineers, Product Specialists, and Client Success Partners throughout each deployment to identify and implement solutions that maximize client value. • Partner with operational and technical client teams to ensure periop implementation requirements and needs are met. • Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption. • Anticipate risks before they materialize, design proactive mitigation strategies, and advise internal and external leaders on resolution paths. • Demonstrate fluency across Qventus dashboards and reporting tools to identify gaps, surface opportunities, and build reinforcement strategies that drive sustained adoption and value realization. • Identify process improvement opportunities, implement structured approaches to close gaps, and lead change management efforts to ensure successful workflow adoption and long-term sustainability. • Act as the primary owner of the implementation for assigned client accounts, operating with broad autonomy and accountability and escalating only the highest-risk or strategic matters. • Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes. • Create a customer base who is excited about Qventus and serves as a reference for prospective customers. • A passion for fixing our healthcare system.

• Lead the development and adoption of a data-driven analytics platform impacting perioperative efficiency, clinician workflows, and patient outcomes. • Partner with stakeholders to identify operational challenges and define KPIs. • Translate business needs into structured analytical approaches. • Shape the evolution of analytics suite and validate dashboards. • Manage and develop a team of performance insights analysts. • Establish standards for data accuracy and partner with engineering for data pipelines. • Drive adoption of analytics tools and develop training strategies. • Incorporate user feedback for continuous improvement of analytics capabilities.

• Own the full sales cycle for the malnutrition and broader care gap and coding automation solution — from pipeline generation through contract execution • Build and manage a qualified opportunity pipeline across health system targets, hitting quarterly and annual bookings targets • Convert early market interest into signed agreements and measurable revenue with urgency and accountability • Define and execute the go-to-market strategy for a new solution area, including target customer profile, outreach motion, and sales playbook • Identify, engage, and close net-new health system logos while driving expansion revenue within the existing customer base • Build and own relationships with economic buyers — CFOs, CMOs, CDI and Revenue Cycle leaders — who control budget and approval • Master and deliver the clinical and financial value narrative across malnutrition identification, MCC capture, and documentation quality • Translate complex clinical and coding concepts into crisp, persuasive business cases that resonate with both clinical and financial stakeholders • Serve as the credible external voice of the solution in customer meetings, conferences, and executive conversations • Establish the repeatable sales motion — messaging, objection handling, competitive positioning, and deal structure — that will scale beyond the first cohort of customers • Partner with product, clinical, and delivery teams to ensure customer commitments are met and early wins generate strong references • Feed market intelligence and customer insights back into solution development to sharpen positioning and close rates • Translate real-world workflows into product requirements • Partner with data science to improve detection accuracy and signal quality • Partner with product, analytics, and delivery to refine and expand capabilities • Ensure solutions are embedded in workflows and drive action