Symmetrio

Role Description Symmetrio is recruiting a Director of Professional Services for our customer, a rapidly growing international healthcare technology organization focused on advanced healthcare technology solutions for complex cancer workflows. This is a senior leadership role responsible for overseeing customer onboarding, technical implementations, application support operations, escalation governance, and service quality standards within a regulated healthcare SaaS environment. The Director of Professional Services will partner closely with Customer Success, Product, Software Engineering, Platform, and Clinical teams to ensure the delivery of secure, predictable, and high-quality technology services to customers. As the senior leader responsible for customer-facing technical service operations, the Director of Professional Services will establish structured frameworks, define service standards, manage executive-level escalations, and build a high-performing technical service team. The position will report to the VP of Technology & Security. This is a full-time remote position. Ideal candidate will be based in Central or Western United States. - Lead and develop a high-performing Technology Service Operations function, including Support and Implementation resources. - Lead end-to-end technology service delivery across onboarding, integrations, application support, and ongoing operational support. - Establish and maintain structured service frameworks including SLAs, escalation pathways, case management standards, and operational reporting. - Ensure repeatable and secure onboarding processes for healthcare customers, including authentication, identity configuration, and connectivity validation. - Monitor service performance metrics and proactively address operational risks. - Drive continuous improvement across support tooling, documentation standards, and service workflows. - Act as the senior operational escalation point for customer technology and service-related matters. - Partner with Customer Success and Sales to support account health, renewals, and expansion initiatives. - Engage directly with hospital IT leadership, clinical stakeholders, and executive sponsors where required. - Provide structured service reviews and operational reporting to internal leadership and customers. - Ensure clear, professional, and timely communication during critical incidents or service-impacting events. - Own regional coordination of customer-impacting technology incidents. - Establish structured incident response standards and communication protocols. - Collaborate with Engineering and Reliability teams to address systemic risks and strengthen platform resilience. - Oversee technical onboarding processes including secure connectivity, SSO, directory integrations, and network configuration validation. - Partner with Engineering and Platform teams to streamline onboarding workflows and reduce time-to-value. - Identify recurring onboarding friction points and implement operational or tooling improvements. - Ensure integrations with customer IT environments meet security and compliance expectations. - Establish clear role definitions, accountability frameworks, and performance standards. - Support hiring, onboarding, and professional development within the team. - Foster a culture of structured troubleshooting, operational discipline, and customer-first thinking. - Ensure alignment between service operations, product development, and commercial teams. Qualifications - Minimum 8–10 years’ experience in B2B SaaS service delivery, technical operations, or IT service management roles. - Minimum 3–5 years’ experience leading customer-facing technical teams. - Demonstrated experience working with enterprise or healthcare customers in regulated environments. - Strong understanding of SaaS onboarding, application support models, incident management, and escalation frameworks. - Experience partnering with Engineering and Platform teams to resolve cross-functional technical service issues. - Familiarity with identity and authentication systems (SAML/OIDC, Auth0, Entra ID / Active Directory advantageous). - Understanding of cloud-based application environments (AWS preferred) and secure customer connectivity models. - Experience defining and monitoring SLAs, KPIs, and operational dashboards. - Strong executive-level communication and stakeholder management skills. - Experience in healthcare technology environments advantageous.

Role Description Symmetrio is recruiting a Customer Success Manager for our customer, a rapidly growing healthcare technology organization focused on advanced healthcare technology solutions. This role is ideal for a customer-focused technology professional who enjoys solving complex problems, building trusted relationships with users, and serving as a critical link between customers and internal technical teams. The successful candidate will work directly with healthcare professionals, administrators, and customer IT departments to investigate product issues, guide users through technical challenges, and ensure customers receive exceptional support throughout their experience with the platform. This is a highly visible role that combines customer success, technical troubleshooting, product support, and cross-functional collaboration. The ideal candidate will possess strong communication skills, a structured approach to problem-solving, and the ability to translate technical concepts into practical solutions for non-technical users. Responsibilities - Serve as a trusted advisor and primary support resource for customers using the organization’s healthcare software platform. - Build strong relationships with clinical users, administrators, and customer IT teams. - Ensure customers receive timely updates, clear communication, and a positive support experience throughout the issue resolution process. - Advocate for customer needs and provide feedback to internal product and engineering teams. - Investigate, reproduce, document, and manage customer-reported product issues. - Perform structured troubleshooting to identify root causes and determine appropriate resolution paths. - Support application configuration, user administration, access management, and platform setup activities. - Assist customers with login, authentication, user provisioning, and system access issues. - Monitor operational dashboards and proactively identify potential user-impacting concerns. - Partner closely with Product, Engineering, Infrastructure, and Clinical teams to ensure issues are resolved efficiently. - Escalate complex issues with detailed diagnostics, documentation, and supporting evidence. - Coordinate with customer IT teams regarding integrations, authentication, and technical configurations. - Help identify recurring issues and contribute to long-term improvements that enhance customer experience. Qualifications - 4+ years of experience in Customer Success, Technical Support, Application Support, Product Support, Technical Account Management, or related customer-facing technology roles. - Experience supporting SaaS applications and web-based software platforms. - Experience working directly with customer IT teams and end users. - Familiarity with identity management, Single Sign-On (SSO), Active Directory, Entra ID, Auth0, SAML, or OIDC is preferred. - Experience using ticketing systems, monitoring tools, and operational dashboards. - Ability to investigate and troubleshoot complex application issues in production environments. - Healthcare technology, healthcare SaaS, clinical software, EMR/EHR, or healthcare operations experience is highly preferred. - Bachelor’s degree preferred but not required with relevant experience. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Paid Time Off (Vacation, Sick & Public Holidays)

Role Description Symmetrio is seeking a Capital Equipment Sales Representative on behalf of its client, a large distributor of Operating Room Equipment, to drive growth in its OR-based neurosurgical capital equipment portfolio across Manhattan, Bronx, Westchester, and Lower Connecticut. This field-based role involves developing new business, managing strategic accounts, and closing complex capital sales within the hospital OR environment. The ideal candidate will have experience in capital equipment sales, strong clinical knowledge in neurosurgery or related fields, and a proven track record in consultative, high-stakes sales. - Develop and execute a strategic territory plan to achieve sales quotas and market share growth. - Manage the complete capital sales cycle from lead generation and site assessment to quote, negotiation, and post-sale follow-up. - Build and maintain strong relationships with neurosurgeons, OR staff, hospital administrators, and procurement teams. - Conduct clinical presentations, product demonstrations, and ROI/value-based selling to C-level stakeholders. - Collaborate with sales leadership, marketing, and clinical teams to deliver seamless customer experiences. - Stay current on clinical trends, competitor activity, and industry developments to identify and seize business opportunities. - Attend relevant surgical procedures and OR installations to ensure product adoption and satisfaction. - Maintain accurate CRM data, forecasts, and activity reports. Qualifications - Bachelor’s degree required; science, healthcare, or business-related preferred. - Minimum of 2 years of capital equipment sales experience in the hospital or surgical environment, preferably neurosurgery, spine, or OR-based technologies. - Proven track record of meeting/exceeding quota in high-value sales cycles. - Deep understanding of hospital procurement processes, capital budgeting cycles, and value-based purchasing. - Strong interpersonal, negotiation, and presentation skills. - Comfortable in the OR environment and capable of supporting live surgical cases. - Valid driver’s license and ability to travel extensively within the territory. Benefits - Base Salary: $80,000.00 - On Target Earnings: $350,000.00+ - Car allowance - Full benefits package (medical, dental, vision, 401k, etc.) - Expense reimbursement - Career advancement opportunities in a growing organization

Role Description We are seeking a Sales Director to lead business growth across the Midwestern United States. This is a field-based sales role focused on developing new business, managing strategic opportunities, and expanding adoption of highly specialized radiation oncology technology. - Drive sales growth and achieve territory revenue objectives across the Midwest region - Develop and execute territory plans to identify new opportunities and expand market share - Build and manage relationships with radiation oncology departments, cancer centers, hospitals, and healthcare systems - Engage clinical, operational, administrative, and executive-level stakeholders throughout the sales process - Manage strategic opportunities from prospecting and qualification through proposal, negotiation, and close - Maintain accurate pipeline management, forecasting, CRM updates, and market intelligence - Represent the company at industry meetings, customer events, conferences, and trade shows - Collaborate with internal clinical, service, marketing, and leadership teams to support customer engagement and sales execution - Monitor competitive activity, customer needs, and market trends within radiation oncology - Travel regularly throughout the Midwest territory, with occasional international travel as needed Qualifications - Proven sales experience in radiation oncology, medical device, capital equipment, healthcare technology, oncology, imaging, or a related field - Radiation oncology experience is strongly preferred - Experience selling into hospitals, cancer centers, healthcare systems, or IDNs - Strong consultative selling skills with the ability to manage complex, multi-stakeholder sales cycles - Ability to build credibility with clinicians, administrators, executives, and purchasing teams - Strong territory management, prospecting, forecasting, and closing skills - Excellent communication, presentation, negotiation, and relationship-building abilities - Self-starter mentality with a competitive drive and passion for growing a territory - Comfortable working independently in a remote, field-based sales role - Ability to travel significantly throughout the Midwest region Requirements - Base $130K annually - OTE $200K+ Benefits - Health Care Plan (Medical, Dental & Vision) - 401k Retirement Plan (4% match) - Paid Time Off (Vacation, Sick & Public Holidays)

Role Description Symmetrio is recruiting an experienced Strategic Account Executive for our customer, a healthcare technology and medical solutions organization serving large healthcare systems and Integrated Delivery Networks (IDNs) across the United States. This individual will lead strategic sales initiatives focused on enterprise healthcare accounts, driving market expansion, revenue growth, and long-term partnerships with hospitals, health systems, and regional/national IDNs. The Strategic Account Executive will bring extensive experience in complex healthcare sales, executive relationship management, and enterprise account strategy. This role requires a highly motivated sales professional capable of navigating complex healthcare environments, leading strategic growth initiatives, and collaborating across cross-functional teams to achieve aggressive commercial objectives. This position requires travel within an assigned territory and residence near a major airport. - Develop and execute strategic sales plans for national and regional healthcare systems and IDNs - Build and maintain relationships with executive stakeholders, sourcing leaders, contract managers, and decision-makers across enterprise healthcare accounts - Serve as the primary strategic contact for assigned healthcare systems and enterprise accounts - Drive sales growth and market penetration across contracted and non-contracted accounts - Collaborate with regional sales and service teams to support enterprise business development initiatives - Understand customer business objectives, operational challenges, and organizational priorities - Create and implement account strategies to win competitive opportunities and support conversion initiatives - Develop customized value propositions and strategic business plans for enterprise customers - Conduct executive business reviews with key strategic accounts - Maintain an active pipeline of target healthcare systems and competitive opportunities - Lead meetings with customer stakeholders to address business needs, concerns, and growth opportunities - Stay informed on healthcare industry trends, reimbursement changes, and competitive market activity - Negotiate contract terms and support RFP processes from strategy through execution - Prepare presentations, reports, forecasts, and business performance metrics - Maintain accurate sales activity and account information within CRM systems - Support strategic partnerships and additional business development initiatives as needed Qualifications - 10+ years of sales experience, including significant experience in complex healthcare or capital equipment sales - 3–5 years of experience managing executive-level or IDN healthcare sales relationships - Proven track record of exceeding sales targets and driving enterprise growth - Strong understanding of healthcare systems, IDN structures, and hospital procurement processes - Demonstrated success managing complex sales cycles, RFPs, and enterprise account strategies - Executive-level communication, presentation, and relationship-building skills - Strong negotiation, analytical, and strategic problem-solving abilities - Experience influencing cross-functional teams in matrixed organizations - Proficiency with CRM systems and Microsoft Office applications, including Word, Excel, and PowerPoint - Bachelor’s degree in Business, Marketing, or related field preferred

Role Description Symmetrio is recruiting a lead QA Engineer to support a large enterprise technology modernization initiative focused on workforce systems and operational platforms. This role will lead quality assurance efforts across complex enterprise applications while driving a modern, automation-focused testing strategy designed to improve system reliability, accelerate delivery timelines, and enhance overall software quality. The ideal candidate will have a strong background in test automation, enterprise QA leadership, and process improvement, along with the ability to collaborate across technical and business teams in a fast-paced environment. This individual will play a key role in shaping testing strategy, improving quality visibility, and helping ensure successful project execution across multiple integrated systems. - Lead quality assurance initiatives across enterprise applications, integrations, and business-critical systems. - Design and oversee scalable automated testing solutions to improve efficiency, consistency, and long-term maintainability. - Collaborate with engineering, infrastructure, and business teams to ensure testing aligns with operational goals and project requirements. - Establish testing strategies and quality standards across functional, regression, integration, and performance testing efforts. - Drive continuous improvement initiatives related to automation, testing processes, defect management, and release readiness. - Develop reporting and quality metrics that provide visibility into testing progress, risks, and system stability. - Support implementation of modern QA practices, including AI-assisted testing tools and intelligent automation capabilities. - Participate in project planning, sprint activities, and release discussions to proactively identify quality risks and dependencies. - Provide mentorship and guidance to QA team members while promoting best practices across the organization. - Assist with compliance, audit readiness, and documentation efforts related to enterprise software deployments. Qualifications - Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience. - 5+ years of experience within software quality assurance, test automation, or quality engineering roles. - Hands-on experience building or managing automated testing frameworks within enterprise environments. - Strong understanding of software development lifecycle methodologies, Agile practices, and enterprise testing processes. - Experience working with APIs, backend validation, and integrated enterprise systems. - Familiarity with CI/CD environments and automated deployment workflows. - Ability to analyze testing results, identify trends, and communicate risks effectively to both technical and business stakeholders. - Strong problem-solving, organizational, and communication skills. - Experience working within large, cross-functional enterprise teams supporting complex technology initiatives. Preferred Qualifications - Experience with modern automation tools and frameworks used within enterprise QA environments. - Exposure to AI-enabled testing tools, intelligent automation, or advanced quality analytics. - Familiarity with workforce management, HR technology, payroll, or scheduling platforms. - Experience with scripting or programming languages used for automation development. - Relevant QA or Agile certifications are a plus. - Prior experience supporting large-scale digital transformation or enterprise system implementation projects. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Paid Time Off (Vacation, Sick & Public Holidays)

Role Description Symmetrio is recruiting for a Commercial Strategy Leader—Software Solutions on behalf of our client, a global technology organization. This role will drive business performance, strategic growth, and market execution for a set of technology-enabled solutions. It sits at the intersection of execution and strategy, serving as a key connector between market needs and broader business priorities, requiring a balance of strategic thinking, commercial acumen, and cross-functional leadership. This individual will own revenue performance and lead key growth initiatives while building scalable, repeatable commercial approaches that improve consistency and execution. They will play a critical role in anticipating market shifts and proactively positioning the business for long-term success. - Owning revenue performance, forecasting accuracy, and pipeline strategy - Developing scalable commercial models that simplify execution for sales teams - Anticipating market changes and designing forward-looking growth strategies - Acting as a liaison between field teams and leadership to ensure alignment - Creating customer segmentation strategies and targeted engagement approaches - Partnering cross-functionally with sales, service, product, and marketing teams - Leading rollout and adoption of new offerings through structured go-to-market efforts Qualifications - Experience in a technology-driven or software-oriented environment - Strong track record of driving growth in competitive markets - Experience in healthcare software and SaaS - Managed large teams in a matrixed organization - Ability to influence senior stakeholders across complex structures - Analytical, adaptable, and comfortable operating in ambiguity - Ability to introduce new ideas and challenge conventional approaches Requirements - Thrives under pressure Benefits - Compensation for this position is $300K+ - Excellent benefits - Long term career growth potential in the organization

Professional Services Job Description  Symmetrio is recruiting for their client, a global leader in medical device, seeking a Professional Services Sales Manager to drive adoption of consulting and service solutions across health systems, cancer centers, and radiation oncology departments.  This is an individual contributor role.  This role will focus on selling high value professional services that help healthcare organizations improve operational efficiency, optimize clinical workflows, and maximize the performance of radiation oncology programs.  The ideal candidate is a consultative seller with experience working with hospitals or health systems and a strong understanding of oncology, medical technology, or healthcare operations. This individual will partner closely with clinical, technical, and commercial teams to identify opportunities where professional services can improve clinical outcomes, operational performance, and financial results.  The role requires travel and proximity to a major airport is desirable.

Symmetrio is recruiting for a Commercial Strategy Leader—Digital Solutions on behalf of our client, a global technology organization. This role will drive business performance, strategic growth, and market execution for a set of technology-enabled solutions. It sits at the intersection of execution and strategy, serving as a key connector between market needs and broader business priorities, requiring a balance of strategic thinking, commercial acumen, and cross-functional leadership. This individual will own revenue performance and lead key growth initiatives while building scalable, repeatable commercial approaches that improve consistency and execution. They will play a critical role in anticipating market shifts and proactively positioning the business for long-term success. Key responsibilities include: - Owning revenue performance, forecasting accuracy, and pipeline strategy - Developing scalable commercial models that simplify execution for sales teams - Anticipating market changes and designing forward-looking growth strategies - Acting as a liaison between field teams and leadership to ensure alignment - Creating customer segmentation strategies and targeted engagement approaches - Partnering cross-functionally with sales, service, product, and marketing teams - Leading rollout and adoption of new offerings through structured go-to-market efforts

Symmetrio is recruiting a SolidWorks Drafter / CAD Designer for our customer, a global conglomerate in the medical device space. This individual will play a critical role within the Mechanical Engineering and Product Development teams, supporting the design and documentation of electromechanical and precision-engineered systems used in clinical and imaging environments. This position is responsible for the creation, refinement, and maintenance of detailed 3D models and 2D drawings that directly support product development and manufacturing. The focus will be on translating engineering inputs into accurate, manufacturable documentation, applying GD&T standards, supporting prototyping and build activities, and enabling efficient new product introduction. This is an onsite position based in Melbourne, FL, offering a pay range of $35–$42 per hour. Relocation assistance may be available for the right candidate. Responsibilities - Develop and maintain 3D CAD models and 2D drawings in SolidWorks for new and existing products - Convert legacy drawings (PDFs and outdated files) into fully parametric SolidWorks parts, assemblies, and drawings - Apply GD&T (ASME Y14.5) to ensure proper fit, form, and function - Collaborate with engineers to translate concepts, markups, and redlines into finalized drawing packages - Create and manage: - Bills of Materials (BOMs) - Ballooned assembly drawings - Part numbering and configurations aligned with PDM/PLM systems - Generate manufacturing deliverables (PDFs, DXF, STEP/IGES) for internal teams and external suppliers - Support prototype builds and production efforts with exploded views, cross-sections, and assembly documentation - Review and update drawings based on engineering change orders (ECOs/ECRs) - Interface with suppliers and fabrication partners to clarify drawing details and improve manufacturability - Help maintain drawing standards, templates, and revision control processes