Tekion Corp

• Serve as the primary product point of contact for OEM subscribers to the Automotive Enterprise Cloud, leading requirement reviews/workshops, and managing prioritization in accordance of maximum business impact for said OEMs. • Translate OEM-specific business needs — including compliance mandates, data sharing standards, customer experience requirements, and brand program integrations — into clear, prioritized product requirements. • Own and maintain the OEM-facing AEC product roadmap, balancing individual partner requests against broader platform strategy and cross-OEM scalability. • Partner with Engineering, Solutions Architecture, Program Management, Product Marketing, and Customer Success to define and deliver OEM integration capabilities, including API standards, data pipelines, reporting frameworks, and dealer program compliance tooling. • Lead discovery with OEM stakeholders to uncover unmet needs, identify friction points, and inform the long-term vision for the AEC platform. • Define suggested success metrics for OEM integrations and platform capabilities in tandem with the Program Management Organization; instrument, monitor, and report on adoption, satisfaction, and value realization. • Create and maintain product artifacts including BRDs, PRDs, ISDs, and internal and external-facing documentation. • Represent the OEM product perspective in cross-functional planning, executive reviews, and company-level roadmap discussions. • Stay current on OEM industry trends, certification requirements, competitive platforms, and regulatory developments affecting automotive retail technology.

• Assist in collecting and analyzing business and functional requirements to support solution development • Document current- and future-state business processes, workflows, and system interactions • Collaborate with cross-functional teams to identify pain points and recommend areas for improvement • Participate in system configuration, testing, and user acceptance activities • Support the creation of user documentation, process flows, and training materials • Maintain project deliverables and assist in tracking milestones and timelines • Perform basic data analysis to support solution design and post-implementation success

• Oversee and facilitate dealership user training and support through the onboarding lifecycle and sustainment efforts. • Provide Automotive Retail Desking and Digital Retailing training to automotive retail dealership staff and have fun while doing it. • Obtain critical milestone signoffs from key dealership contacts. • Proactively identify implementation risks and mitigate them effectively and efficiently. • Manage 5-8 projects at one time. • Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook. • Must successfully complete an 8-10 week training program and display a strong grasp of product and process knowledge retention. • Demonstrated history of sustaining a positive attitude during high-stress situations with OEM, dealer partners (DP), and internal teams. • Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions. • In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows. • Deep understanding of Tekion products, including end-user workflows and configurations. • Knowledge and understanding of onboarding and sustainment processes, including adjacent internal teams' roles & responsibilities with the project. • Represent Tekion in a positive and professional way in all dealership interactions. • Foster relationships with all OEM, dealership personnel, and stakeholders.

• Define and lead the strategy for Tekion’s inside sales team across inbound, outbound, and lead qualification functions • Manage, coach, and develop inside sales managers and representatives to achieve pipeline generation and conversion targets • Collaborate with Marketing, Field Sales, and RevOps to align lead generation strategy, campaign execution, and territory planning • Establish scalable processes, outreach playbooks, and enablement programs that improve efficiency and outcomes • Monitor key performance metrics and drive continuous improvement through data, feedback, and coaching • Partner with Sales Leadership to contribute to forecasting, territory design, headcount planning, and budget decisions • Drive hiring, onboarding, and development plans to build a strong inside sales talent pipeline

Role Description The Inside Sales Representative II is responsible for managing the full sales cycle for assigned prospects and customers, from lead qualification through deal closure. This role works cross-functionally with marketing, product, and customer success teams to deliver compelling sales experiences that align with Tekion's value proposition. The ideal candidate has strong communication skills, sales acumen, and a track record of meeting or exceeding quotas in a fast-paced environment. - Conduct discovery calls, product demos, and needs assessments to understand customer requirements. - Manage and progress a pipeline of qualified opportunities to meet or exceed sales targets. - Collaborate with marketing to follow up on inbound leads and nurture prospects through the funnel. - Customize product messaging and proposals based on prospect needs, challenges, and business goals. - Maintain accurate records of all sales activities in the CRM system. - Partner with cross-functional teams to ensure smooth handoff and onboarding of closed deals. - Stay up to date on product offerings, competitive landscape, and market trends. - Provide feedback to product and marketing teams to improve messaging and customer alignment. Qualifications - 2–4 years of inside sales or business development experience in a SaaS or technology environment. - Proven ability to meet or exceed individual sales quotas. - Strong written, verbal, and presentation skills. - Proficiency with CRM systems (e.g., Salesforce), sales engagement tools, and prospecting platforms. - Comfortable conducting demos and presenting to technical and non-technical stakeholders. - Highly organized with the ability to manage multiple opportunities simultaneously. Requirements - Bachelor's degree in business, marketing, communications, or a related field. Benefits - Competitive compensation and generous stock options. - 100% employer-paid top-of-the-line medical, dental and vision coverage. - Great benefits including unlimited PTO, parental leave and free snacks and beverages. - The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies. - Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper. - Work on the latest and coolest technologies – everything is home-grown and built ground-up. - A dynamic work environment with a strong sense of community and collaboration. - The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy. - Exciting opportunities for career growth and development.

• Manages the planning and execution of customer-facing engagements, ensuring successful delivery against agreed timelines and objectives. • Acts as the primary liaison between customers and internal teams throughout the engagement lifecycle. • Coordinates cross-functional delivery efforts across Product, Engineering, Customer Success, and Services. • Tracks engagement health, risks, milestones, and deliverables, ensuring transparency and alignment. • Supports executive briefings, status reporting, and change management throughout engagements. • Collaborates with internal stakeholders to identify growth opportunities and support long-term client success. • Contributes to best practices, templates, and methodologies used in customer engagement management.

• Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement • Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes • Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations • Identify and interpret industry metrics as value realization evidence • Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda • Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses • Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly • Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery • Maintain current mastery of the Tekion platform across all relevant modules • Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function • Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model • Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply

Role Description The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization. This is not a generalist account role. It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform. Where the Customer Value Manager owns the customer relationship and commercial outcome, the CVA owns the product truth. CVAs are the people CVMs call when a dealer needs more than a conversation. They turn utilization data into a performance diagnosis, and that diagnosis into a roadmap the dealer will follow. What You Will Do - Dealership Engagement - Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement. - Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes. - Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations. - Identify and interpret industry metrics as value realization evidence. - Consultative Engagement - Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda. - Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses. - Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly. - Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery. - Platform Expertise and Scalable Delivery - Maintain current mastery of the Tekion platform across all relevant modules. - Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function. - Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model. - Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply. Qualifications - Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role where you owned outcomes across multiple functions. - The ability to walk into any dealership and be immediately credible in a room of operators. Not because of what you say, but because of what you know. - Demonstrated fluency with DMS platforms and dealership technology. You do not need to be trained on what a desking tool is or what a deal jacket contains. - Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action. - Ability to travel up to 50% by plane/car. Requirements - Prior experience with Tekion or a comparable DMS at an administrative or power user level. - Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment. - Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI. - Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations experience accepted in lieu of degree. Benefits - Competitive compensation and generous stock options. - 100% employer-paid top-of-the-line medical, dental and vision coverage. - Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper. - Work on the latest and coolest technologies – everything is home-grown and built ground-up. - A dynamic work environment with a strong sense of community and collaboration. - The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy. - Exciting opportunities for career growth and development. Company Description Current Tekion Employees – Please apply via Greenhouse Internal Job Board.

• Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement • Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes • Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations • Identify and interpret industry metrics as value realization evidence • Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda • Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses • Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly • Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery • Maintain current mastery of the Tekion platform across all relevant modules • Serve as the escalation resource for complex product questions that exceed CVM depth. • Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model • Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply

Role Description The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization. This is not a generalist account role. It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform. Where the Customer Value Manager owns the customer relationship and commercial outcome, the CVA owns the product truth. CVAs are the people CVMs call when a dealer needs more than a conversation. They turn utilization data into a performance diagnosis, and that diagnosis into a roadmap the dealer will follow. What You Will Do - Dealership Engagement - Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement. - Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes. - Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations. - Identify and interpret industry metrics as value realization evidence. - Consultative Engagement - Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda. - Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses. - Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly. - Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery. - Platform Expertise and Scalable Delivery - Maintain current mastery of the Tekion platform across all relevant modules. - Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function. - Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model. - Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply. Qualifications - Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role where you owned outcomes across multiple functions. - The ability to walk into any dealership and be immediately credible in a room of operators. Not because of what you say, but because of what you know. - Demonstrated fluency with DMS platforms and dealership technology. You do not need to be trained on what a desking tool is or what a deal jacket contains. - Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action. Strong Preference - Prior experience with Tekion or a comparable DMS at an administrative or power user level. - Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment. - Tekion ARC knowledge, Variable preferred, Fixed knowledge secondary. Internal CVA, PS or Support is the most likely resource. - Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI. - Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations experience accepted in lieu of degree. - Strong Executive Presence as they work with the top level Dealer Executives. Benefits - Competitive compensation and generous stock options. - 100% employer-paid top-of-the-line medical, dental and vision coverage. - Great benefits including unlimited PTO, parental leave and free snacks and beverages. - The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies. - Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper. - Work on the latest and coolest technologies – everything is home-grown and built ground-up. - A dynamic work environment with a strong sense of community and collaboration. - The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy. - Exciting opportunities for career growth and development. Current Tekion Employees Please apply via Greenhouse Internal Job Board.