Role Description The Infrastructure Services Support Engineer leads and assists with the implementation and deployment of ScriptPro’s cloud and virtual solutions. This is a support role requiring detailed documentation in a ticketing Customer Relationship Management (CRM) system that allows for organizing, tracking, and resolving configuration incidents. On-call rotation is required for critical outages or service interruptions. General business hours are Monday through Friday, 8:00 AM to 5:00 PM CST. The position requires availability for on-call duties outside regular hours, including nights, weekends, and holidays. This role is primarily performed remotely, though Kansas City Metro employees may have on-campus requirements according to departmental policy and business need. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro. Scope of the Role: - Support Virtual Machines (VM’s) in vSphere and AOS environments - Configure and support Azure App Services, Azure Relays, and App Service Plans - Manage Azure resource groups/resources as recommended by Engineering - Manage Azure permissions and Azure SSL certificate renewals - Assist with developing and maintaining policies, installation guides, and documentation for Azure-related services - Monitor Azure email alerts and take appropriate action as needed - Serve as a subject matter expert for virtual machines and cloud infrastructure - Analyze and resolve support incidents and recommend changes to existing configuration processes - Participate in or lead customer disaster recovery and business continuity testing - Collaborate with customers to troubleshoot and understand issues that are assigned - Work independently while establishing procedures and guidelines to perform job functions - Participate in on-call support phone rotation - Perform other duties as assigned Qualifications - Bachelor’s degree in Information Technology or a related field - 3+ years of server and network administration - Experience with cloud infrastructure, including administration and configuration in Azure or AWS - Knowledge of Azure App Service, Azure Relay, App Service Plans, and Application Insights - Experience configuring virtual networking solutions (e.g., ASAv or similar), including VPCs, VPNs, and Layer 2 extensions - Proficiency in vSphere VM templating, customization, deployment, and performance monitoring within the guest OS - Experience with Nutanix AHV and AOS environments - Experience creating and deploying OVF/OVA templates with customization - Experience supporting VMs in a vSphere environment - Server administration experience across Azure, VMware, AOS, and Windows Server environments - Experience with remote support tools such as Bomgar or Windows Remote Desktop - Familiarity with enterprise storage technologies (e.g., SAN, storage tiering, iSCSI, Fibre Channel) is preferred - General knowledge of industry best practices and technologies - Strong analytical and critical thinking skills with the ability to assess complex problems and identify root causes - Excellent organizational and time management skills, with the ability to manage multiple tasks and priorities effectively - Strong interpersonal skills with the ability to build relationships and collaborate across cross-functional teams and all organizational levels - Excellent verbal and written communication skills - Highly motivated, adaptable, and able to thrive in a dynamic, fast-paced, and evolving environment Requirements - CompTIA Security+, A+, or Network + - Microsoft Certified Solutions Expert (MCSE) in Cloud Platform and Infrastructure - Microsoft Certified Solutions Architect (MCSA) in Server 2012 or Server 2016 - Microsoft Certified: Azure Fundamentals - VMware Certified Professional Remote Work Requirements - Must have high-speed reliable internet access with a hard-wired connection - Must have a distraction free home office workspace - Must be willing to participate in video virtual meetings (camera on) Benefits - Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs - Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services. Employment Conditions It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. Working Conditions Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.

Role Description Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone. This candidate will have a technical support background and experience supporting software solutions for our Americas customers. - Troubleshoot to resolve technical issues on Cellebrite solutions for our customers. - Use Phone / E-mail / Chat services to support customers. - Use CRM for Case management. - Handle cases remotely. - High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting and issue resolution. - Cooperate and communicate closely with all internal teams within Cellebrite. - Adhere and assure compliance with established SLA & KPI. Qualifications - Hands-on experience with Windows Workstation / application support - Advanced. - Networking services and products - Intermediate. - At least 2 years of experience in technical support or IT support. - At least 2 years of experience in supporting Application Software solutions. - Excellent hands-on problem-solving skills and follow-through in both one-on-one and group situations. - Outstanding soft skills, communication on both written and verbal. - Proven customer experience with technical orientation. - Fast and agile learning skills as our technology evolves constantly and quickly. - Responsible personality to handle support cases from open to close. - Ability to multitask and function appropriately under stressful conditions. Requirements - Practical use with AI tooling / technologies (Claude, ChatGPT, Copilot). - Knowledge / certifications – AWS/ MS Cloud services / CCNA / MCSA etc. - Knowledge in databases – SQL, Scripting. - Experience in mobile cellular world. - Experience in SaaS environments - Supporting infrastructure. - Knowledge of mobile phone OS (iOS, Android…). Skills & Qualities - Passionate about support and helping customers, take the lead attitude, and strive to solve problems for others. - Good communication skills (oral and written). - Hold yourself accountable, high level of responsibility. - Ability to work both in a team environment and individually. - Coordination skills in Project, Monday Board, Salesforce. Languages & Other Requirements - Native English spoken and written. - Spanish and/or Portuguese would be highly beneficial.

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Role Description As a Customer Support Technician on our Help Desk team, you will own the technical offboarding and access-deprovisioning lifecycle across our client organizations—nonprofits, tech startups, and small/medium businesses. When someone leaves a company, you are the person who makes sure their access is removed quickly, completely, and accurately. Technical offboardings are time-sensitive, security-critical work, and owning them end to end is the core of this role. Alongside that ownership, you'll provide tier-1 help desk support—onboardings, access and license requests, and general IT troubleshooting—and help keep our support queues moving at pace. This is a high-volume, fast-moving role built for someone who thrives on operational speed and gets satisfaction from a clean, well-run queue. Qualifications - 1-2 years in a help desk, IT support, or fast-paced operations role, or strong aptitude and a clear eagerness to grow into one. - Comfort working at high volume and pace, with strong prioritization and time-management skills. - A detail-driven, process-oriented mindset, particularly around access and security. - Excellent written and verbal communication. - Familiarity with the following, or the ability to ramp quickly: - Jira Service Management (or a similar help desk ticketing system) - Slack, Teams, or equivalent - Google Workspace & Microsoft 365 - Mac & Windows OS - Okta, JumpCloud, or other IAM/identity solutions - MDM and RMM tools (a plus) - Commitment to continuous learning, with the ability to quickly absorb and retain new information and apply it to decision-making. Requirements - You move fast and stay accurate -- you're comfortable working through high ticket volume (think 30 tickets a day, not 5) without losing precision. - You have razor-sharp attention to detail, especially where access, security, and data are concerned. - You're process-oriented and dependable: you follow checklists and protocols carefully, and you document your work so the next person can trust it. - You can prioritize under pressure and keep a cool head when the queue fills up and new tickets keep landing. - You're empathetic, patient, and communicate clearly and gracefully across multiple channels. - You're early in your IT/support career, technically curious, and eager to grow. Benefits - Health, Dental, Vision Insurance - 401k with company matching - Generous Paid Time Off - Work From Home - Training & Development