• To be defined

Role Description As a Customer Support Technician on our Help Desk team, you will own the technical offboarding and access-deprovisioning lifecycle across our client organizations—nonprofits, tech startups, and small/medium businesses. When someone leaves a company, you are the person who makes sure their access is removed quickly, completely, and accurately. Technical offboardings are time-sensitive, security-critical work, and owning them end to end is the core of this role. Alongside that ownership, you'll provide tier-1 help desk support—onboardings, access and license requests, and general IT troubleshooting—and help keep our support queues moving at pace. This is a high-volume, fast-moving role built for someone who thrives on operational speed and gets satisfaction from a clean, well-run queue. Qualifications - 1-2 years in a help desk, IT support, or fast-paced operations role, or strong aptitude and a clear eagerness to grow into one. - Comfort working at high volume and pace, with strong prioritization and time-management skills. - A detail-driven, process-oriented mindset, particularly around access and security. - Excellent written and verbal communication. - Familiarity with the following, or the ability to ramp quickly: - Jira Service Management (or a similar help desk ticketing system) - Slack, Teams, or equivalent - Google Workspace & Microsoft 365 - Mac & Windows OS - Okta, JumpCloud, or other IAM/identity solutions - MDM and RMM tools (a plus) - Commitment to continuous learning, with the ability to quickly absorb and retain new information and apply it to decision-making. Requirements - You move fast and stay accurate -- you're comfortable working through high ticket volume (think 30 tickets a day, not 5) without losing precision. - You have razor-sharp attention to detail, especially where access, security, and data are concerned. - You're process-oriented and dependable: you follow checklists and protocols carefully, and you document your work so the next person can trust it. - You can prioritize under pressure and keep a cool head when the queue fills up and new tickets keep landing. - You're empathetic, patient, and communicate clearly and gracefully across multiple channels. - You're early in your IT/support career, technically curious, and eager to grow. Benefits - Health, Dental, Vision Insurance - 401k with company matching - Generous Paid Time Off - Work From Home - Training & Development

Job Description We're looking for a Technical Support Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows . This role combines technical troubleshooting with deep payroll product expertise . You'll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks. This is a high-impact role where your work directly affects employees getting paid correctly and on time. There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in EST or CST time zone and open to working remotely. Location Eligibility: While can be a remote position, HiBob is currently authorized to hire in the following states: AZ, CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA. Job Requirements - 4+ years of technical support experience supporting Payroll applications, Payroll platforms, HRIS systems, or HR SaaS applications - Strong understanding of payroll systems, payroll data flows, and payroll-related business processes - Required - Experience in troubleshooting complex customer issues and performing root cause analysis. - Experience supporting enterprise customers in a technical support or escalation environment. - Experience working with APIs, integrations, webhooks, and data synchronization processes. - Familiarity with SQL and database concepts, including the ability to query or analyze data during investigations. - Ability to analyze workflows and identify configuration gaps - Demonstrates a proactive, self-starter mindset with the ability to take initiative and drive tasks forward independently, requiring minimal supervision Nice to Have - CPP, FPC, or equivalent payroll certifications. - Experience supporting multi-state payroll platforms. - Experience supporting Benefits Administration products. - Basic scripting or HTML/CSS knowledge. - Experience working in a high-growth SaaS environment. Job Responsibilities Own payroll-related escalations - Investigate and resolve issues impacting payroll runs, taxes, benefits, and reporting - Support customers during critical payroll cycles with urgency and precision - Ensure accurate data flow between Bob and payroll systems/integrations Act as a payroll expert - Advise customers on payroll configurations and best practices - Troubleshoot issues related to US payroll compliance and workflows - Help customers understand how system setup impacts payroll outcomes Bridge customers and product - Translate payroll challenges into product feedback and improvements - Partner with Product and Engineering on payroll-related enhancements - Advocate for customer needs in technical discussions Drive proactive improvement - Identify misconfigurations and potential risks early - Recommend process improvements and system guardrails - Contribute to documentation and payroll best practices Benefits At HiBob, our people are at the heart of everything we do.We're building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we've created an environment where people can be themselves, grow quickly, and make a real impact. Joining HiBob means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre-IPO equity, including the perks below. Ownership & Financial - Equity in a global, high-growth HR tech SaaS leader - 401(k) with a 3% company match effective the month following your start date - $2,500 employee referral bonus Health & Wellbeing - Medical, dental, and vision coverage from day one - $1,920 annual wellness stipend to support your physical and mental wellbeing - Annual Headspace membership and expanded wellness benefits Workplace Flexibility - Hybrid working model for Bobbers in the NY metro area - Temporary work from anywhere for up to 2 months per year (after 6 months) Work-Life Balance - Generous paid time off and company holidays to rest, recharge, and enjoy - Bob Balance Days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter - Your birthday off - plus a special gift from us Work From Home - Home office allowance to set up your ideal workspace Community & Culture - Two paid Social Impact days each year to give back to causes you care about - Frequent team and company social events, both in-person and virtual - Dog friendly office If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!

Role Description We are looking for a Junior Support Engineer to join a growing engineering team supporting customers across the life sciences industry. This is an excellent opportunity for an early-career software engineer who enjoys debugging technical issues, solving customer problems, and working directly with modern web technologies. As the first point of technical support, you will: - Investigate customer-reported issues, diagnose bugs, implement fixes, and communicate solutions clearly to customers. - Work closely with engineering, product, and QA teams while gaining hands-on experience across the full software stack. Key Responsibilities - Quickly learn and understand the company’s Next.js, React, Node.js, and Supabase codebase. - Investigate customer-reported issues and reproduce bugs within the application. - Use Cursor or similar AI-powered development tools to trace errors and identify root causes. - Debug front-end and back-end systems, including APIs, databases, and application logic. - Implement maintainable fixes using TypeScript across the application stack. - Improve edge-case handling, reliability, and overall application performance. - Draft clear and professional customer emails explaining issues, resolutions, and next steps. - Provide calm and empathetic support during high-pressure customer situations. - Collaborate with product, QA, and engineering teams to prioritize and resolve issues. - Assist with patch releases and ongoing platform improvements. - Update internal documentation, runbooks, and knowledge base articles to improve future support processes. Qualifications - Experience developing applications using JavaScript and TypeScript. - Hands-on experience with Next.js, React, Node.js, Supabase, and SQL. - Strong debugging, troubleshooting, and problem-solving skills with excellent attention to detail. - Ability to work independently, take ownership of issues, and drive resolutions to completion. - Excellent written English communication skills and the ability to explain technical concepts to non-technical users. - Comfortable communicating directly with customers and diagnosing technical issues in a professional manner. - Experience using modern development workflows, version control systems, and software engineering best practices. - Experience independently shipping software features or contributing to production applications is preferred. - Exposure to AI-assisted development tools such as Cursor or similar coding assistants is a plus. - Previous experience in technical support, customer-facing engineering roles, SaaS companies, or startup environments is advantageous. Benefits - 💻 Fully Remote: Work from anywhere with international teams. - 🤝 Peer Community: Connect with high-performing sales professionals in our network. - 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement. - 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals.