Pixel Machinery

Role Description As a Customer Support Technician on our Help Desk team, you will own the technical offboarding and access-deprovisioning lifecycle across our client organizations—nonprofits, tech startups, and small/medium businesses. When someone leaves a company, you are the person who makes sure their access is removed quickly, completely, and accurately. Technical offboardings are time-sensitive, security-critical work, and owning them end to end is the core of this role. Alongside that ownership, you'll provide tier-1 help desk support—onboardings, access and license requests, and general IT troubleshooting—and help keep our support queues moving at pace. This is a high-volume, fast-moving role built for someone who thrives on operational speed and gets satisfaction from a clean, well-run queue. Qualifications - 1-2 years in a help desk, IT support, or fast-paced operations role, or strong aptitude and a clear eagerness to grow into one. - Comfort working at high volume and pace, with strong prioritization and time-management skills. - A detail-driven, process-oriented mindset, particularly around access and security. - Excellent written and verbal communication. - Familiarity with the following, or the ability to ramp quickly: - Jira Service Management (or a similar help desk ticketing system) - Slack, Teams, or equivalent - Google Workspace & Microsoft 365 - Mac & Windows OS - Okta, JumpCloud, or other IAM/identity solutions - MDM and RMM tools (a plus) - Commitment to continuous learning, with the ability to quickly absorb and retain new information and apply it to decision-making. Requirements - You move fast and stay accurate -- you're comfortable working through high ticket volume (think 30 tickets a day, not 5) without losing precision. - You have razor-sharp attention to detail, especially where access, security, and data are concerned. - You're process-oriented and dependable: you follow checklists and protocols carefully, and you document your work so the next person can trust it. - You can prioritize under pressure and keep a cool head when the queue fills up and new tickets keep landing. - You're empathetic, patient, and communicate clearly and gracefully across multiple channels. - You're early in your IT/support career, technically curious, and eager to grow. Benefits - Health, Dental, Vision Insurance - 401k with company matching - Generous Paid Time Off - Work From Home - Training & Development