ScriptPro LLC

Role Description The Senior Software Engineer supports ScriptPro’s Information Services and business operations by designing, implementing, and improving enterprise integrations, middleware platforms, automation, analytics enablement, and related technology solutions. This role applies senior-level technical expertise to connect systems, support APIs and middleware services, move data effectively, modernize enterprise platforms, and enable reporting, artificial intelligence, and automation capabilities. - Work with technical teams, business stakeholders, and vendors to translate business needs into secure, scalable solutions. - Improve interoperability, process efficiency, and operational visibility. - Provide hands-on implementation and production support for integrations, data exchange processes, reporting and analytics solutions, and other enterprise technology initiatives. - Ensure supported solutions are reliable, maintainable, well documented, aligned with business needs, and guided by operational standards and technology governance. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field preferred. - 5-8+ years of Information Technology experience in software engineering, enterprise application support, integration development, middleware support, automation, analytics, or related technology functions. - Experience designing, implementing, supporting, and troubleshooting enterprise integrations, APIs, middleware platforms, web services, file exchanges, data synchronization processes, or cross-system automation. - Strong understanding of enterprise systems integration, application interoperability, data mapping, error handling, monitoring, logging, authentication, security, and operational support practices. - Strong analytical, organizational, troubleshooting, and problem-solving abilities. - Strong communication skills with the ability to explain technical concepts to business stakeholders, technical teams, vendors, and leadership. - Ability to work independently, manage competing priorities, support multiple platforms, and drive technical work from analysis through implementation and support. - Commitment to documentation, operational discipline, knowledge sharing, continuous improvement, and customer service. Requirements - Experience with integration technologies such as REST APIs, SOAP services, JSON, XML, SQL, ETL processes, scheduled jobs, message queues, middleware tools, or related connectivity patterns. - Experience supporting enterprise applications, SaaS platforms, databases, reporting environments, business workflows, and production support processes. - Experience gathering requirements and translating those requirements into technical designs, integration specifications, platform improvements, automation solutions, or reporting capabilities. - Experience with analytics or reporting platforms such as SAP BusinessObjects, Power BI, or similar business intelligence and dashboarding solutions. - Experience supporting or integrating HRIS, payroll, workforce management, or enterprise business systems; UKG Ready experience is preferred. - Working knowledge of artificial intelligence, automation, machine learning concepts, or practical AI-enabled productivity and business process improvement opportunities. Benefits - Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability. - 24/7 on-campus Gym and Vitality Wellness Program that helps lower your premium costs. - Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours. - Employee Assistance Program, company-sponsored events and team-building activities. - 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.

Role Description The Infrastructure Services Support Engineer leads and assists with the implementation and deployment of ScriptPro’s cloud and virtual solutions. This is a support role requiring detailed documentation in a ticketing Customer Relationship Management (CRM) system that allows for organizing, tracking, and resolving configuration incidents. On-call rotation is required for critical outages or service interruptions. General business hours are Monday through Friday, 8:00 AM to 5:00 PM CST. The position requires availability for on-call duties outside regular hours, including nights, weekends, and holidays. This role is primarily performed remotely, though Kansas City Metro employees may have on-campus requirements according to departmental policy and business need. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro. Scope of the Role: - Support Virtual Machines (VM’s) in vSphere and AOS environments - Configure and support Azure App Services, Azure Relays, and App Service Plans - Manage Azure resource groups/resources as recommended by Engineering - Manage Azure permissions and Azure SSL certificate renewals - Assist with developing and maintaining policies, installation guides, and documentation for Azure-related services - Monitor Azure email alerts and take appropriate action as needed - Serve as a subject matter expert for virtual machines and cloud infrastructure - Analyze and resolve support incidents and recommend changes to existing configuration processes - Participate in or lead customer disaster recovery and business continuity testing - Collaborate with customers to troubleshoot and understand issues that are assigned - Work independently while establishing procedures and guidelines to perform job functions - Participate in on-call support phone rotation - Perform other duties as assigned Qualifications - Bachelor’s degree in Information Technology or a related field - 3+ years of server and network administration - Experience with cloud infrastructure, including administration and configuration in Azure or AWS - Knowledge of Azure App Service, Azure Relay, App Service Plans, and Application Insights - Experience configuring virtual networking solutions (e.g., ASAv or similar), including VPCs, VPNs, and Layer 2 extensions - Proficiency in vSphere VM templating, customization, deployment, and performance monitoring within the guest OS - Experience with Nutanix AHV and AOS environments - Experience creating and deploying OVF/OVA templates with customization - Experience supporting VMs in a vSphere environment - Server administration experience across Azure, VMware, AOS, and Windows Server environments - Experience with remote support tools such as Bomgar or Windows Remote Desktop - Familiarity with enterprise storage technologies (e.g., SAN, storage tiering, iSCSI, Fibre Channel) is preferred - General knowledge of industry best practices and technologies - Strong analytical and critical thinking skills with the ability to assess complex problems and identify root causes - Excellent organizational and time management skills, with the ability to manage multiple tasks and priorities effectively - Strong interpersonal skills with the ability to build relationships and collaborate across cross-functional teams and all organizational levels - Excellent verbal and written communication skills - Highly motivated, adaptable, and able to thrive in a dynamic, fast-paced, and evolving environment Requirements - CompTIA Security+, A+, or Network + - Microsoft Certified Solutions Expert (MCSE) in Cloud Platform and Infrastructure - Microsoft Certified Solutions Architect (MCSA) in Server 2012 or Server 2016 - Microsoft Certified: Azure Fundamentals - VMware Certified Professional Remote Work Requirements - Must have high-speed reliable internet access with a hard-wired connection - Must have a distraction free home office workspace - Must be willing to participate in video virtual meetings (camera on) Benefits - Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs - Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services. Employment Conditions It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. Working Conditions Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.

Role Description The Senior Systems Engineer is responsible for developing, supporting, and maintaining ScriptPro’s internal and customer-facing production environments. This role focuses on diagnosing and resolving complex technical issues while ensuring the stability, performance, and availability of systems across both on-premises and cloud platforms. - Troubleshoot and resolve technical issues impacting customer production environments across cloud and on-premises systems - Analyze system performance and stability, implementing corrective actions to improve reliability - Support and maintain infrastructure including applications, servers, and configurations - Perform remote system configuration, upgrades, and patching - Diagnose issues across physical and virtual environments, including hybrid cloud architectures - Collaborate with internal teams (Applications, Infrastructure, Development) to resolve cross-functional issues - Document, track, and manage service requests and activities in Siebel with a high level of accuracy - Contribute to root cause analysis and continuous improvement efforts - Strong problem-solving and analytical thinking - Ability to manage multiple priorities in a fast-paced environment - Clear and effective communication with technical and non-technical stakeholders - Customer-focused mindset with a commitment to service quality and attention to detail - Ability to work independently while collaborating across teams - Perform other duties as assigned Qualifications - Associate or bachelor’s degree in engineering, Information Technology, or related field preferred - 2–5 years of experience in technical support, systems administration, cloud operations, or a similar IT role - Strong troubleshooting and analytical skills across systems, applications, and networking - Relevant certifications (CompTIA, Microsoft, or equivalent) - Experience with Azure DevOps and cloud-based development environments - Proficiency with Power Platform technologies - Experience with Artificial Intelligence tools including creating and utilizing custom Copilot Studio agents - Knowledge of healthcare, pharmaceutical, or regulated industries - Advanced knowledge of Windows operating systems and client-server environments - Experience with Microsoft Azure, including virtual machines, networking, storage, monitoring, Entra, Purview, and Defender - Experience with SQL Server troubleshooting and basic database administration - Working knowledge of Active Directory, Group Policy, Exchange, and Systems Center Configuration Manager - Familiarity with networking fundamentals including DNS, DHCP, VPN, and general connectivity concepts - Experience supporting hybrid environments (on-premises and cloud) - Familiarity with ticketing/service desk systems and SLA-driven support models - Understanding of PHI, PII, and security/compliance frameworks such as HITRUST Preferred Qualifications - Knowledge of the healthcare industry and/or medical insurance billing - Knowledge of the pharmaceutical industry with emphasis in outpatient pharmacy practice - Fundamental IT Certification (A+, MCITP Windows OS, Network +, etc.) Remote Work Requirements - Must have high-speed reliable internet access with a hard-wired connection - Must have a distraction-free home office workspace - Must be willing to participate in video virtual meetings (camera on) Benefits - Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability - 24/7 on-campus Gym - Vitality Wellness Program that helps lower your premium costs - Paid Time Off (PTO) - Parental Leave - Nine (9) paid holidays - Paid volunteer hours - Employee Assistance Program - Company-sponsored events and team-building activities - 401(k) Retirement Plan with company match - Financial investment services - Employee discounts on products and services

Role Description The Software Engineer II (PowerShell) designs, develops, tests, and maintains software solutions as part of a cross-functional team. This individual focuses on delivering high-quality code, contributing to technical design, and participating in code reviews. The Software Engineer II collaborates with team members to deliver solutions, troubleshoot and resolve issues. They follow established best practices, continue developing their skills, and contribute to team success with guidance from Senior Software Engineers. Qualifications - Bachelor’s degree in Computer Science, related field or equivalent experience - 2-4+ years of professional software development experience - Proficient in PowerShell scripting with experience supporting deployment and infrastructure processes - Proficient with databases, APIs, and distributed systems - Experience with source control, build systems, and CI/CD concepts - Demonstrated understanding of software development fundamentals and design principles - Experience with modern development frameworks and tools, including debugging, performance tuning, and contributing to system design decisions - Ability to troubleshoot and resolve issues across the stack, including identifying root causes and implementing sustainable fixes - Proactive approach to personal growth and adapting to new technologies or processes - Strong interpersonal skills with the ability to build relationships and collaborate across cross-functional teams and all organizational levels Requirements - Must have high-speed reliable internet access with a hard-wired connection - Must have a distraction free home office workspace - Must be willing to participate in video virtual meetings (camera on) Benefits - Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability - 24/7 on campus Gym - Vitality Wellness Program that helps lower your premium costs - Paid Time Off (PTO) - Parental Leave - Nine (9) paid holidays - Paid volunteer hours - Employee Assistance Program - Company-sponsored events and team-building activities - 401(k) Retirement Plan with company match - Financial investment services - Employee discounts on products and services

Role Description The Product Marketing Manager is a core member of the Product Management team, leading go‑to‑market efforts for new and established products that drive customer acquisition and company growth. This role works closely with Marketing, Sales, and Product Managers to ensure strong cross‑functional alignment. The Product Marketing Manager shapes the strategic direction of ScriptPro’s operational, financial, and clinical automation solutions for outpatient pharmacies. - Develop Product Positioning & Messaging: - Create clear, concise, and compelling product positioning and messaging that resonates with target audiences. - Go-to-Market Strategy: - Lead go-to-market (GTM) planning, product launches, and campaigns, collaborating cross-functionally with internal teams and aligning efforts to ensure cohesive execution. - Customer & Market Insights: - Work cross-functionally to gather customer feedback, market trends, and competitive intelligence, translating insights into actionable recommendations. - Customer Discovery: - Lead the discovery process to analyze customer and market expectations, and market demand to help define strategies for new and existing products. - Sales Enablement: - Work with marketing and technical teams to develop customer-ready materials, including product guides, pitch decks, case studies, and presentations, to help the sales team drive customer acquisition and retention. - Collaboration with Cross-Functional Teams: - Work closely with Marketing, Sales, Customer Success, and Product teams to ensure consistent messaging, positioning, and customer experiences across all touchpoints. - Performance Measurement: - Analyze the performance of programs, campaigns, and product launches, using data to optimize strategies and deliver results. - Perform other duties as assigned. Qualifications - Bachelor's in Marketing, Communications, Business or related field. - 5+ years of Product Marketing experience within B2B companies, particularly those with complex buying processes. - Experience conducting market research and developing buyer personas to inform compelling messaging. - Ability to create and execute effective go-to-market (GTM) strategies, incorporating the perspectives of multiple stakeholders. - Exceptional written and oral communication, organization, and interpersonal skills. - Ability to use data to identify opportunities, inform decisions, and drive measurable results. - Willingness to travel up to 15% for conferences, trade shows, customer meetings, and visits to headquarters. - Demonstrated commitment to continuous learning and customer‑focused problem solving. - Proven ability to excel in high‑velocity settings, maintaining focus and delivering results amid changing priorities. - Strong cross‑functional collaborator with the ability to influence, align, and partner effectively with diverse teams. Preferred Qualifications - Pharmacy or healthcare experience. - MS or MBA degree. Remote Work Requirements - Must have high-speed reliable internet access with a hard-wired connection. - Must have a distraction-free home office workspace. - Must be willing to participate in video virtual meetings (camera on). Benefits - Health: - Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability. - 24/7 on-campus Gym. - Vitality Wellness Program that helps lower your premium costs. - Well-being: - Paid Time Off (PTO), Parental Leave, nine (9) paid holidays. - Paid volunteer hours, Employee Assistance Program. - Company-sponsored events and team-building activities. - 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services. Working Conditions Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The System Migration Analyst is responsible for providing remote installation and/or configuration support for installations, upgrades, and various other projects for all ScriptPro automation and software products deployed to our customer base. As a member of the Field Operations System Implementation (FOSI) team, this individual will collaborate with internal departments and onsite technicians to execute scheduled projects, conduct system testing, and troubleshoot issues. Success in this position requires strong technical skills, attention to detail, and the ability to work independently and collaboratively. Qualifications - Bachelor's degree or up to 3 years equivalent work experience in Business or Information Technology - Experience with deploying OVA files, VMs, and VMware environments - Computer proficiency in MS Windows Operating Systems - Experience with LAN2LAN, modem, EDI, SFTP, SQL and systems security - Analytically minded with superior attention to detail - Productive, organized, and able to complete work within a scheduled time frame - Able to complete assigned tasks and problem solve productively and efficiently within a team environment - Flexibility to adapt to changing schedules and/or processes based on business needs - Ability to prioritize and multi-task various projects in different stages of implementation - Independently motivated work habits - Strong verbal and written communication skills - Willingness to work flexible shifts, including nights and weekends Requirements - Follow remote installation/upgrade procedures for scheduled projects - Communicate and work with onsite ScriptPro or Customer Technicians and other internal resources to complete scheduled projects - Complete and/or assist onsite technicians (ScriptPro, Contract, or Customer) with system and component testing for custom and standard functionality prior to project completion - Assist onsite and/or internal resources with system troubleshooting, if necessary - Prepare for scheduled projects by reviewing installation/upgrade procedures and project timelines, attending scope meetings, and/or verifying system readiness prior to the project - Communicate project status, relevant or requested project information, and project completion notification to internal stakeholders - Maintain knowledge and readiness for upcoming projects, scheduled or unscheduled - Provide feedback to management regarding necessary procedure updates - Other assigned tasks or duties, as necessary Benefits - Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs - Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities - 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Pharmacy Support Analyst role at ScriptPro is responsible for troubleshooting, analyzing, and maintaining ScriptPro systems, applications, hardware, and computer peripherals, as well as using remote support software (i.e. BOMGAR, PCAnywhere, SecureLink, and Windows Remote Desktop) to assist customers with reported issues. This person will consult with customers to help identify recommended best practices for system configuration, pharmacy workflow, and potential enhancements available. This is a remote work from home position regardless of location. Some travel by air or auto may be required. Scope of the Role - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. - Conduct technical analysis and review of system performance. - Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow. - Research required information using available resources including internal knowledge base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests. - Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned. - Deliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously. - Work a queue of tickets based on priority and impact to the customer. - Recommend workflow changes based on pharmacy needs and recommended best practices. - Organize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications with a high level of data quality. - Clearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users. - Build customer relationships through providing superior customer service. - Document all job functions using Siebel with a high level of data quality. - Proactively monitor systems for performance and connectivity to minimize or eliminate downtime. - Coordinate support for onsite field technicians and shipment of parts to sites. - All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area. - Perform other duties as assigned by a supervisor or manager. Qualifications - An associate degree in computer science or a related field is preferred. - 3+ years experience with Windows OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting. - Advanced knowledge of desktop and peripheral hardware troubleshooting. - Experience supporting proprietary software applications. - Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc. - Working knowledge of connectivity and networking concepts. - Intermediate knowledge of SQL databases and query syntax. - Experience using help desk ticketing systems (Oracle, Siebel, or other CRM systems). - Experience with SLA-driven resolution environments. - Efficient typing skills are a must; candidate must be able to type 50 WPM. - Positive attitude, drive, and tenacity. - Ability to thrive in a position supporting a constantly evolving and growing industry. - Excellent written and verbal communication skills. - Ability to multitask with varying priorities, while still maintaining a high attention to detail. - Exemplary attendance, reliability and punctuality. - Outstanding customer service skills. - Strong problem-solving and analytical skills. Preferred Skills - Knowledge of healthcare or pharmaceutical industry emphasis in outpatient pharmacy practice. - Experience working with inventory suppliers to place orders. - IT Certification (A+, MCITP Windows OS, Network +, etc.). - Pharmacy operations knowledge. Remote Work Requirements - Must have high-speed reliable internet access with a hard-wired connection. - Must have a distraction free home office workspace. - Must be willing to participate in video virtual meetings (camera on). Compensation and Benefits - The compensation range for this role has been established at $24.00 - $27.00 hourly. - Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs. - Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services. Employment Conditions - It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. - This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). - Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. Working Conditions - Requires routine use of standard equipment and extended computer use. - Candidates must be able to sit, use hands and fingers, and occasionally lift, stoop, bend, and reach. - Problem-solving, practical learning, and instruction interpretation skills are essential.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Product Marketing Manager is a core member of the Product Management team, leading go‑to‑market efforts for new and established products that drive customer acquisition and company growth. This role works closely with Marketing, Sales, and Product Managers to ensure strong cross‑functional alignment. The Product Marketing Manager shapes the strategic direction of ScriptPro’s operational, financial, and clinical automation solutions for outpatient pharmacies. - Develop Product Positioning & Messaging: - Create clear, concise, and compelling product positioning and messaging that resonates with target audiences. - Go-to-Market Strategy: - Lead go-to-market (GTM) planning, product launches, and campaigns, collaborating cross-functionally with internal teams and aligning efforts to ensure cohesive execution. - Customer & Market Insights: - Work cross-functionally to gather customer feedback, market trends, and competitive intelligence, translating insights into actionable recommendations. - Customer Discovery: - Lead the discovery process to analyze customer and market expectations, and market demand to help define strategies for new and existing products. - Sales Enablement: - Work with marketing and technical teams to develop customer-ready materials, including product guides, pitch decks, case studies, and presentations, to help the sales team drive customer acquisition and retention. - Collaboration with Cross-Functional Teams: - Work closely with Marketing, Sales, Customer Success, and Product teams to ensure consistent messaging, positioning, and customer experiences across all touchpoints. - Performance Measurement: - Analyze the performance of programs, campaigns, and product launches, using data to optimize strategies and deliver results. - Perform other duties as assigned. Qualifications - Bachelor's in Marketing, Communications, Business or related field. - 5+ years of Product Marketing experience within B2B companies, particularly those with complex buying processes. - Experience conducting market research and developing buyer personas to inform compelling messaging, with a strong ability to distill complex, technical products into clear, differentiated positioning and value propositions. - Ability to create and execute effective go-to-market (GTM) strategies, incorporating the perspectives of multiple stakeholders. - Exceptional written and oral communication, organization, and interpersonal skills. - Ability to use data to identify opportunities, inform decisions, and drive measurable results. - Willingness to travel up to 15% for conferences, trade shows, customer meetings, and visits to headquarters. - Demonstrated commitment to continuous learning and customer‑focused problem solving, with the ability to investigate, inquire, and iterate effectively. - Proven ability to excel in high‑velocity settings, maintaining focus and delivering results amid changing priorities. - Strong cross‑functional collaborator with the ability to influence, align, and partner effectively with diverse teams to achieve high‑quality outcomes. Preferred Qualifications - Pharmacy or healthcare experience. - MS or MBA degree. Remote Work Requirements - Must have high-speed reliable internet access with a hard-wired connection. - Must have a distraction-free home office workspace. - Must be willing to participate in video virtual meetings (camera on). Benefits - Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on-campus Gym, and Vitality Wellness Program that helps lower your premium costs. - Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services. Working Conditions - Requires routine use of standard equipment and extended computer use. - Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. - Problem-solving, practical learning, and instruction interpretation skills are essential.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Support Analyst is responsible for responding to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. - Open service requests in a ticketing system for organizing, tracking, and escalating customer inquiries. - Assist with customer support projects and/or research projects, as needed. - Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals. - Maintain, upgrade, or replace software systems and provide hardware support. - Support and maintain user account information including rights, security, and systems groups. - Maintain progressive knowledge of ScriptPro systems. - Perform other duties as assigned. Qualifications - Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience. - Basic Windows OS Knowledge (XP/7/10/11). - Requires working knowledge of desktop and peripheral troubleshooting. - Problem solving and analytical skills. - Positive attitude, drive and tenacity. - Excellent customer service skills. - Excellent written and verbal communication skills. - Ability to multitask with varying priorities and attention to detail. Requirements - Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times. - Knowledge of ScriptPro systems. - Experience in pharmacy. Remote Work Requirements - Must have high-speed reliable internet access with a hard-wired connection. - Must have a distraction free home office workspace. - Must be willing to participate in video virtual meetings (camera on). Compensation and Benefits - The compensation range for this role has been established at $24.00 hourly or $50K annually. - Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program. - Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services. Employment Conditions - Comprehensive background check post job offer. - Must be able to obtain Department of Defense security clearance after date of hire. - Completion of annual cybersecurity and privacy awareness training is required. Working Conditions - Requires routine use of standard equipment and extended computer use. - Candidates must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. - Problem-solving, practical learning, and instruction interpretation skills are essential.