AINS LLC DBA OPEXUS

Role Description The Product Consultant serves as a key player within Casepoint’s Customer Services team. They are responsible for successfully managing assigned customer onboarding, value realization, and relationships through effective consulting and execution. Strong candidates will have the capability to translate customer business processes into the effective onboarding and configuration of Casepoint products across a variety of data discovery use cases (i.e. litigation, enforcement, investigations, legal hold, FOIA) that support the success of Casepoint customers. What You’ll Do (Key Responsibilities): - Conduct onboarding and discovery meetings for customers, understanding customer context and goals, and providing product information to best serve those goals. - Assist customers with advanced technology capabilities such as but not limited to keyword searches, near-duplicate/email threading & advanced analytic (AI) searching. - Design technical workflow and projections for customer success management meetings and executive business reviews. - Design playbook and best workflow procedures for Casepoint products. - Improve product adoption, and customer retention, and help foster positive customer relationships that create a loyal customer base. - Develop and adhere to properly documented projects, including customer workflows, roles and task management, estimations, and process improvements. - Identify capabilities that could provide added value to customers and work with the Account Manager and Product Enablement to increase adoption. - Identify and document change requests through customer discovery sessions and engagement. - Make sure customers are educated on new/enhanced features that can improve their workflows. - Ensure exemplary customer service and communication management to all internal and external customers; proactively promote customer service throughout the department and among teams; respond to peer requests with recognition that request serves a customer need. - Analyze, capture, document and illustrate “as-is” and “to-be” business processes and best practices. - Advise customers on the best application practices such as: application use cases, configuration optimizations, and instructional documentation. - Configure, test, and implement business processes within the COTS application(s). - Provide onsite/online application training as needed. - Provide product demonstrations to support project milestones as well as to support sales team. - Manage assigned project tasks in a timely manner and coordinate resources needed to complete tasks. - Provide weekly reports/updates of assigned tasks and progress to project manager/management. - Ensure downstream processes are considered during system enhancement/modification efforts. - Perform initial User Acceptance testing to ensure system changes meet defined requirements as well as providing feedback to Development/testing teams regarding test cases, scenarios, and scripts. - Collaborate with vendors, consultants, business, and IT personnel to achieve solutions to identified business needs. - Other duties as assigned. Qualifications - Passion for technology and for helping others to understand and use it. - A bachelor’s degree, or equivalent of 4 years’ professional experience. - Minimum 2+ years customer-facing experience in the enterprise software space. Example experience includes but is not limited to the following functions: Implementation, Managed Services, Customer Success, Support, and Product Training. - Demonstrated experience in stakeholder management, relationship management, and software implementation. - Analytical, technology, and problem-solving skills to be able to identify, communicate, and troubleshoot technical issues. - Excellent verbal presentation skills and written communication skills. - Quick learner with strong multi-tasking skills. - Experience in self-training and developing expertise with new user-based technology. - Experience working directly with clients to achieve results. - Advanced knowledge of Microsoft Product Suite. - Must be available for occasional travel to support project or product promotion efforts. - Ability to obtain and maintain Public Trust or higher clearance. - US Citizenship (non-dual) required. Preferred Qualification - Experience working with Government agencies. - Experience working with customer help desk or customer service tools. - Experience working with project management tools (Jira, Asana, SuiteProjectsPro). - Strong experience in customer engagement with a SaaS company. - Demonstrated success in advancing client business outcomes through education and adoption. Work Location & Flexibility We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, D.C., DE, FL, GA, IL, IN, KS, KY, MA, MD, MI, MN, NC, NH, NJ, NY, OH, OR, PA, SC, TX, VA, WA, WI, WY. If you live outside these states, unfortunately we’re not able to consider your application at this time. Company Description Casepoint empowers government agencies and enterprises to discover, secure, and activate defensible insights with confidence across their most critical legal, regulatory, and compliance workflows. From global enterprises to major federal agencies, including the Department of War, organizations rely on Casepoint to unify legal hold, eDiscovery, investigations, FOIA, regulatory, and compliance response together in one secure platform. Built on an award-winning, cloud-native foundation with FedRAMP® High and DOD Impact Levels 5 (IL5) and 6 (IL6) authorizations, Casepoint combines purpose-built workflows with transparent, auditable AI and advanced analytics to help teams move faster, reduce risk, and maintain control under scrutiny. Through long-term partnership and responsive support, Casepoint works alongside customers to strengthen operations over time, ensuring lasting control, custody, and confidence in their data. For more information, visit www.casepoint.com . Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.

Role Description The Project Manager serves as a key player within Casepoint’s Customer Services team. The Project Manager will work closely with the Customer Delivery Team to oversee and coordinate projects across the customer journey to achieve the overall goals and objectives of the Customer Delivery Organization. Strong candidates must have the right combination of education and skills in project management, organization, multi-task management, and technical acumen. - Manage full project management lifecycle for customer projects, including reporting, resource management, demand management, risk management, budgeting, scheduling, and coordination of project activities and daily operations. - Oversee multiple project teams, manage resource assignments, project task completion dates, prioritize activities based on customer requirements and service level agreements (SLAs). - Serve as the primary point of contact and first point of escalation throughout the project lifecycle, applying in-depth knowledge and experience to provide expert consultation and advice on technology and best practices. - Develop concrete, detailed plans for a project, including schedule, budget, outline of the duties of each team member, identify project goals, and set a timeline for the project. - Review contracts and purchase orders for all assigned projects to ensure project delivery adheres to the agreements identified in the sales process. - Establish project monitoring to ensure that projects remain on track, meet deadlines, stay under budget, and deliver contract requirements. - Work with Customer Success, Customer Services, Customer Support, Information Services (IS), and Product teams to break down complex technical issues to determine root cause analysis, identify a solution and provide concise communication with management and the customer. - Consult customers and project teams to become familiar with all activities of the team, determine customers’ special needs, desired outcome, required software tools, and any budgetary or other requirements, ensuring projects are managed to the contract. - Establish and maintain strong relationships with customers, communicate effectively with a wide variety of technical and non-technical audiences, and prepare and present briefing materials to staff, executives, and federal customers. - Direct the progress of operational and customer projects, establish project milestones, and monitor project status regularly, managing all project activities and workflows, prioritizing the work of direct staff. - Provide resources and oversight for the project management lifecycle and for special services projects, including assisting other team members with developing, monitoring, and controlling established projects and programs. - Coordinate end user and administrative training sessions for customer stakeholders, coordinating directly with the Product Enablement Team to support customer training and adoption. - Conduct project level and just-in-time after action reviews and plans to report and respond to customer feedback at the project level. - Seek opportunities to improve Department efficiency and reduce expenses by streamlining operations. Qualifications - Passion for technology and for helping others to understand and use it. - Minimum 5+ years of direct customer-facing experience with SaaS processes and technologies. - Minimum 2+ years of project management experience in deploying enterprise projects and technology products. - Demonstrated experience in stakeholder management, relationship management, and software implementation. - Hands-on experience with project management tools (Asana, Jira, NetSuite Suite Projects Pro). - Strong communication skills to coordinate with team members, vendors, and management. - Analytical, technology, and problem-solving skills to be able to identify, communicate, and troubleshoot technical issues. - Excellent verbal presentation skills and written communication skills. - Experience in self-training and developing expertise with new user-based technology. - Experience working directly with customers to achieve results. - Ability to obtain and maintain DoD Secret, Public Trust or higher clearance. - US Citizenship (non-dual) required. Preferred Qualification - Experience managing Government projects. - Project Management Professional (PMP) Certification. - MBA with correlating business experience or an equivalent combination of education and experience. - Secret Clearance. Work Location & Flexibility We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, D.C., DE, FL, GA, IL, IN, KS, KY, MA, MD, MI, MN, NC, NH, NJ, NY, OH, OR, PA, SC, TX, VA, WA, WI, WY. If you live outside these states, unfortunately we’re not able to consider your application at this time. Company Description Casepoint empowers government agencies and enterprises to discover, secure, and activate defensible insights with confidence across their most critical legal, regulatory, and compliance workflows. From global enterprises to major federal agencies, including the Department of War, organizations rely on Casepoint to unify legal hold, eDiscovery, investigations, FOIA, regulatory, and compliance response together in one secure platform. Built on an award-winning, cloud-native foundation with FedRAMP® High and DOD Impact Levels 5 (IL5) and 6 (IL6) authorizations, Casepoint combines purpose-built workflows with transparent, auditable AI and advanced analytics to help teams move faster, reduce risk, and maintain control under scrutiny. Through long-term partnership and responsive support, Casepoint works alongside customers to strengthen operations over time, ensuring lasting control, custody, and confidence in their data. For more information, visit www.casepoint.com . Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.

Role Description We are seeking a driven and experienced Sr. Account Executive to join our expanding Canada sales team. This remote, quota carrying role requires deep knowledge of the SLED market to build and manage a strong pipeline, navigate complex sales cycles, and maintain a disciplined, results oriented approach to client engagement. This role is ideal for individuals who thrive in a fast paced, results driven sales environment and are passionate about helping public sector organizations modernize through technology. If you excel at building relationships, driving strategic conversations, and delivering value through innovative solutions, we encourage you to apply. What You’ll Do - Research, identify, and target Ideal Client Profile in organizations and their key decision-makers in the Canadian market. - Build relationships, identify their needs and align capabilities. - Proactively engage prospects through cold calls, highly personalized emails, LinkedIn messaging, and social selling. - Conduct meetings virtually and in person, with preparation, process, and timely follow up. - Ask probing questions, synthesize information and add value. - Maintain a pipeline of business that is qualified, forecastable, and accountable. - Collaborate seamlessly with others to leverage cross-functional partners, peers, leaders, and resources to get things done and achieve outcomes. - Attend relevant industry events (virtual and in-person) to build relationships and stay current on market trends. Qualifications - You have 7-10 years of software sales experience as an Account Executive in SaaS Enterprise Sales. - You are an excellent communicator and possess strong interpersonal skills with the ability to build rapport quickly and lead executive-level conversations. - You have strong organizational and time management skills with attention to detail. - You are a highly motivated self-starter with a growth mindset and the discipline to work independently to reach aggressive goals. Requirements - You see opportunities in a changing environment and act swiftly. - You adopt best practices, follow established processes and embrace feedback. - You have proven success in meeting and exceeding quota targets and can articulate your process. - You can focus under pressure and can navigate setbacks with an optimistic outlook for the future. Benefits - Leaders who are driven by helping their team members become #1 and to achieve success. - Competitive base salary + uncapped performance-based commission. - Unlimited PTO and remote first work environment. - Supportive and collaborative team culture that celebrates wins. - Be part of a growing sales team in a fast-growing company. - Opportunities for professional growth. Company Description Casepoint is a top provider of data discovery technology for litigation, investigations, and compliance. Casepoint's advanced data discovery technology creates a scalable platform that meets growing demands for efficient, secure data management in the public and regulated sectors. This collaboration enhances workflows for government and enterprise clients, focusing on data discovery, litigation, and compliance. The Washington Post recognized Casepoint as the best place to work, solidifying the company's commitment to fostering a supportive, innovative, and inclusive work environment. Our dedicated team has created a culture grounded by our shared values that encourage everyone to speak up, join in, and celebrate together. From our hybrid work schedules to our prime downtown D.C. location, Casepoint offers the best of all worlds. Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Role Description We are seeking a driven and experienced Sr. Account Executive to join our expanding SLED sales team. This remote, quota carrying role requires deep knowledge of the SLED market to build and manage a strong pipeline, navigate complex sales cycles, and maintain a disciplined, results oriented approach to client engagement. This role is ideal for individuals who thrive in a fast paced, results driven sales environment and are passionate about helping public sector organizations modernize through technology. If you excel at building relationships, driving strategic conversations, and delivering value through innovative solutions, we encourage you to apply. What You’ll Do - Research, identify, and target Ideal Client Profile in organizations and their key decision-makers in the SLED market. - Build relationships, identify their needs and align capabilities. - Proactively engage prospects through cold calls, highly personalized emails, LinkedIn messaging, and social selling. - Conduct meetings virtually and in person, with preparation, process, and timely follow up. - Ask probing questions, synthesize information and add value. - Maintain a pipeline of business that is qualified, forecastable, and accountable. - Collaborate seamlessly with others to leverage cross-functional partners, peers, leaders, and resources to get things done and achieve outcomes. - Attend relevant industry events (virtual and in-person) to build relationships and stay current on market trends. Qualifications - You have 7-10 years of software sales experience as an Account Executive in SLG or SLED. - You have proven success in meeting and exceeding quota targets and can articulate your process. - You are an excellent communicator and possess strong interpersonal skills with the ability to build rapport quickly and lead executive-level conversations. - You have strong organizational and time management skills with attention to detail. - You are a highly motivated self-starter with a growth mindset and the discipline to work independently to reach aggressive goals. Requirements - You see opportunities in a changing environment and act swiftly. - You adopt best practices, follow established processes and embrace feedback. - You can focus under pressure and can navigate setbacks with an optimistic outlook for the future. Benefits - Leaders who are driven by helping their team members become #1 and to achieve success. - Competitive base salary + uncapped performance-based commission. - Unlimited PTO and remote first work environment. - Supportive and collaborative team culture that celebrates wins. - Be part of a growing sales team in a fast-growing company. - Opportunities for professional growth. Company Description Casepoint is a top provider of data discovery technology for litigation, investigations, and compliance. Casepoint's advanced data discovery technology creates a scalable platform that meets growing demands for efficient, secure data management in the public and regulated sectors. This collaboration enhances workflows for government and enterprise clients, focusing on data discovery, litigation, and compliance. The Washington Post recognized Casepoint as the best place to work, solidifying the company's commitment to fostering a supportive, innovative, and inclusive work environment. Our dedicated team has created a culture grounded by our shared values that encourage everyone to speak up, join in, and celebrate together. From our hybrid work schedules to our prime downtown D.C. location, Casepoint offers the best of all worlds. Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Role Description Casepoint is seeking a talented and passionate Business Development Director to support the continued growth of Casepoint’s market share in the corporate legal discovery technology industry. This role is intended to drive revenue growth from new customers for Casepoint by identifying and qualifying sales opportunities, managing a complex sales/buying process, demonstrating the value Casepoint’s technology delivers, and closing deals. As a Director of Business Development, you will play a fundamental role in achieving our ambitious revenue growth objectives. This is an exciting opportunity to combine an interest in legal & compliance technology with helping prospective customers to identify and solve their toughest legal data discovery challenges. The ideal candidate must show a proven ability to drive revenue production in this market with a high-trust and consultative sales approach. Success in this role will be determined by your ability to: - Meet and/or exceed individual sales targets for the number of new ICP (Ideal Customer Profile) logos acquired. - Win high value multi-year contracts. - Maintain a robust sales pipeline at all times (4x+ your sales target). Key Responsibilities: - Source, qualify and develop new sales opportunities through targeted outbound email campaigns, telephone calls, inbound lead follow-up, and networking. - Develop, grow, maintain and execute on a robust sales pipeline of high value deals targeting new ICP customers for recurring revenue multi-year term contracts based on company targets. - Build strong relationships with prospective customers to win new contracts and referrals. - Work closely with marketing to qualify, accept, validate and pursue sales qualified leads and to provide feedback on all digital demand generation activities. - Work and communicate professionally with all departments to capture opportunities including Account Management, Professional Services, Product, Marketing, Finance, Human Resources and Information Services. - Assist your sales team colleagues to help them meet and/or exceed their goals. - Ensure all suspects, prospects and opportunities are qualified properly and execute a professional sales process that embraces Casepoint strategic guidelines. - Maintain information for all sales prospects in Casepoint’s CRM tool. - Drive the sales process from initial contact through close, including scheduling and coordinating external sales activities and creating, coordinating, and finalizing proposals and contracts for deals. - Collaborate with the entire sales and marketing teams to create an environment of teamwork and meeting goals & standards. - Extend a perpetual effort to maintain and extend your personal knowledge of both Casepoint technology and innovation as well as legal technology industry developments. - Collaborate with the various Casepoint teams to draft and deliver proposals as needed. - Other duties as assigned by your manager. Qualifications - Minimum 5+ years of prior sales success in the corporate legal technology market. - Excellent verbal and written communication skills. - Demonstrated ability to initiate and build rapport with potential customers. - Organized and detail-oriented with excellent follow-up skills. - Ability to multi-task, prioritize, and manage time effectively. - Deep interest AND experience in legal technology and sales in the US Commercial market. - Dedicated team player who will partner with others to reach a larger goal. - Ability to learn and use new technology quickly with appropriate training & instruction. - Strong organizational skills to keep contacts and schedules perfectly in order. - Minimum BA/BS degree or equivalent experience. Work Location & Flexibility We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, D.C., DE, FL, GA, IL, IN, KS, KY, MA, MD, MI, MN, NC, NH, NJ, NY, OH, OR, PA, SC, TX, VA, WA, WI, WY. If you live outside these states, unfortunately we’re not able to consider your application at this time. Company Description Casepoint empowers government agencies and enterprises to discover, secure, and activate defensible insights with confidence across their most critical legal, regulatory, and compliance workflows. From global enterprises to major federal agencies, including the Department of War, organizations rely on Casepoint to unify legal hold, eDiscovery, investigations, FOIA, regulatory, and compliance response together in one secure platform. Built on an award-winning, cloud-native foundation with FedRAMP® High and DOD Impact Levels 5 (IL5) and 6 (IL6) authorizations, Casepoint combines purpose-built workflows with transparent, auditable AI and advanced analytics to help teams move faster, reduce risk, and maintain control under scrutiny. Through long-term partnership and responsive support, Casepoint works alongside customers to strengthen operations over time, ensuring lasting control, custody, and confidence in their data. For more information, visit www.casepoint.com . Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Product Engineering Manager (PEM) is responsible for the end-to-end delivery of product and customer-driven engineering work for assigned teams and products. This role ensures predictable execution, high quality, and alignment with product strategy while maintaining long-term technical health. Product Engineering Managers are accountable for planning, execution, and delivery outcomes, and serve as the primary coordination point across Product, Engineering, Customer Success, and Support. What You’ll Do (Key Responsibilities): - Own delivery commitments for assigned products and initiatives. - Participate in sprint planning, releases, and delivery milestones. - Track progress, manage risks, and resolve blockers. - Ensure work is delivered on time and meets quality expectations. - Provide technical guidance to ensure scalable, secure, and maintainable solutions. - Review designs and delivery approaches to minimize technical debt. - Partner with architects and senior engineers on complex decisions. - Lead engineers responsible for delivery. - Set priorities, clarify expectations, and drive accountability. - Coach team members to improve execution and ownership. - Work closely with Product Management and engineering to translate roadmap items into delivery plans. - Coordinate with Customer Services, Customer Success, and Customer Support on customer commitments and escalations. - Communicate status, risks, and tradeoffs clearly to internal and external stakeholders. - Improve code delivery processes, tools, and metrics. - Ensure adherence to security, compliance, and operational standards. - Promote reuse, automation, and standardization. Qualifications - 8+ years of software engineering experience with leadership as an Engineering Manager or Tech Lead. - Strong understanding of application architecture, APIs, and data systems. - Proven ability to deliver complex, cross-functional initiatives. - Strong communication and decision-making skills. Requirements - Predictable and on-time delivery. - High product quality and reduced production issues. - Clear ownership and accountability. - Strong cross-functional collaboration and stakeholder trust. Work Location & Flexibility We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, KS, KY, LA, MA, MD, MI, MN, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TX, VA, WA, WI, WV, WY. If you live outside these states, unfortunately we’re not able to consider your application at this time.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Support Engineer (T2) is a specialized technical resource within Casepoint’s Government team, focused on providing high-level technical support for our suite of government applications. This role ensures the technical stability, performance, and availability of the software platforms that government agencies rely on to fulfill their mandates. As a Tier 2 engineer, you will resolve escalated technical incidents that require deep system investigation and administrative configuration. What You’ll Do: - Application & System Support: Diagnose and resolve "jobs pending" or "jobs failing" incidents by performing targeted application service restarts (IIS) within hosted customer environments to restore platform functionality. - Legacy Data Ingestion Support: Facilitate cloud-based data setup and EDR (Electronic Data Retrieval) uploads for customers maintaining legacy versions, ensuring successful data availability within the platform. - Service & Performance Management: Actively monitor and administer Casepoint applications, including running performance and capacity reports to diagnose and resolve failed processes. - Technical Configurations: Execute technical setups for API installations and platform integrations for government workflows. - Advanced Troubleshooting: Troubleshoot, research, diagnose, and resolve escalated incidents where standard front-end interventions are insufficient. - Identity & Access Support: Configure SAML/SSO for hosted environments, including troubleshooting lockouts and managing the placement of Pay.gov and Login.gov certificates. - Government Software Expertise & Administration: Act as the primary technical expert on Casepoint solutions, advising both internal teams and government customers during complex issue resolution. - Administrative Access Recovery: Manage high-level security overrides, including unlocking administrative accounts and performing password resets for users locked out of FX and Pal configuration applications. - End-User Technical Support: Respond to end users on technology-related issues and questions, capturing detailed information regarding the issue and resolutions in the ticket tracking system. - Incident Lifecycle Management: Work directly with customers to reproduce technical issues, capturing detailed diagnostic information to develop comprehensive root cause analyses. - Platform Evolution: Stay up-to-date on skills and knowledge with new developments across the Casepoint platforms. - Testing & Evaluation: Participate in the testing and evaluation of Casepoint applications and outside utilities to provide input on system integration. - Strategic Leadership & Coordination: Provide technical leadership during meetings with Customer Success Managers and Project Managers to iron out technical details and help them track project progress. - Cross-Functional Collaboration: Coordinate with internal teams (Information Services, Product, Customer Services) to ensure system issues are resolved in a timely manner. - Communication Management: Manage internal and cross-departmental communication for given projects, including email responses and follow-ups. - Operational Flexibility: Perform day-to-day task technical support needs and other duties as assigned to support the evolving needs of government customers. Qualifications - Education: Degree in Computer Science, Information Technology, or an equivalent combination of education and experience. - Specialized Knowledge: Demonstrated familiarity with the technical requirements of supporting government-specific software. - Technical Proficiency: Proven ability to diagnose and resolve complex incidents involving web servers (IIS), database queries, and identity providers (SAML/SSO). - Communication: Exceptional oral and written communication skills with the ability to lead technical discussions with government clients. - Citizenship: US Citizenship (non-dual) is required by government contract. - Clearance: Ability to obtain and maintain a Public Trust or higher clearance. Work Location & Flexibility We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, D.C., DE, FL, GA, IL, IN, KS, KY, MA, MD, MI, MN, NC, NH, NJ, NY, OH, OR, PA, SC, TX, VA, WA, WI, WY. If you live outside these states, unfortunately we’re not able to consider your application at this time.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Director of Compliance is responsible for designing, implementing, and overseeing the company’s corporate compliance program to ensure adherence to applicable laws, regulations, contractual obligations, and internal policies. This role is critical to supporting the company’s delivery of secure, compliant software solutions to the U.S. federal government and customers operating in highly regulated environments. The Director of Compliance will act as a trusted advisor to executive leadership, partner closely with Legal, Security, Engineering, Product, Sales, and HR, and lead efforts to embed compliance into the company’s culture, operations, and product lifecycle. The Director of Compliance is a member of the Senior Leadership Team. Work Location & Flexibility: We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, KS, KY, LA, MA, MD, MI, MN, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TX, VA, WA, WI, WV, WY. If you live outside these states, unfortunately we’re not able to consider your application at this time. Qualifications - Bachelor’s degree in Law, Business, Compliance, Risk Management, or a related field (J.D. or advanced degree preferred). - 8–12+ years of experience in compliance, legal, risk management, or regulatory roles, with increasing responsibility. - Demonstrated experience managing compliance programs in: - Government contracting environments, and/or - Software, technology, or SaaS companies serving regulated industries. - Strong knowledge of U.S. federal regulations and compliance frameworks relevant to government-facing technology companies. - Proven ability to influence senior leaders and work cross-functionally. - Excellent written, verbal, and interpersonal communication skills. Requirements - Design, implement, and continuously improve a comprehensive corporate compliance program aligned with regulatory, contractual, and ethical requirements. - Establish compliance policies, standards, procedures, and controls appropriate for a government-facing software organization. - Serve as the company’s subject matter expert on compliance risk and regulatory expectations. - Oversee compliance with applicable laws and regulations, which may include: - Federal Acquisition Regulation (FAR) and DFARS - Government contracting requirements - Data protection and privacy laws (e.g., GDPR, CCPA, HIPAA where applicable) - Export controls (ITAR/EAR) - Anti-corruption and ethics laws (e.g., FCPA) - Ensure compliance with customer and government security and compliance frameworks such as FedRAMP, NIST, CMMC, SOC 2, and ISO standards (in partnership with Security and Engineering teams). - Conduct regular compliance risk assessments and gap analyses. - Develop and oversee monitoring, testing, and auditing processes to evaluate program effectiveness. - Track, document, and remediate compliance issues and control deficiencies. - Develop and deliver compliance training programs for employees, leadership, and relevant third parties. - Promote a strong culture of ethics, integrity, and accountability across the organization. - Manage internal compliance investigations, including allegations of misconduct or policy violations. - Coordinate corrective and preventive actions and report findings to senior leadership as appropriate. - Support whistleblower and reporting mechanisms. - Partner with Legal, Security, Privacy, HR, Finance, Product, and Engineering to embed compliance into business processes and product development. - Support due diligence for third parties, vendors, and partners. - Provide compliance input for new products, markets, and government contracts. - Prepare compliance reports and metrics for executive leadership and the board (as applicable). - Stay current on evolving regulatory requirements and industry best practices. - Support external audits, assessments, and government inquiries. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health, dental, and vision insurance. - Flexible work hours and remote work options. - Generous paid time off and holidays. - Professional development opportunities. Company Description We are a leading provider of secure software solutions for the U.S. federal government and other highly regulated industries. Our commitment to compliance and ethical standards drives our operations and culture.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description A Customer Success Manager (CSM) delivers successful customer outcomes, supports organic growth opportunities across multiple Government customer accounts, and helps customers adopt Casepoint products, ensuring service delivery, including any deliverables, meeting contractual and customer business objectives, and fostering a relationship that generates further business. The CSM collaborates with Sales and Customer Delivery teams on services engagements, ensuring clear communication and customer alignment to drive customer adoption and expansion opportunities in Casepoint. As a CSM you will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. A successful CSM will utilize customer relationship management skills and technical credibility to communicate effectively at all levels of the organization. The CSM will deploy a proactive, holistic, and deliberate approach to customer services that leverages technology, data, and visibility into customers’ activities, so the customers continue to realize value from products over their lifetime as a Casepoint user. Qualifications - 3–4+ years of experience in customer‑facing roles within SaaS, Public Sector technology, or related fields - Experience supporting Government or public‑sector customers is strongly preferred. - Familiarity with federal processes, terminology, or compliance expectations (e.g., clearance workflows, ATO basics) is a plus. - Strong project management experience in deploying projects and technology products, experience supporting SaaS projects and/or products - Passion for technology and for helping others to understand and use it - Excellent verbal presentation skills and written communication skills - Experience in self-training and developing expertise with new user-based technology - B.A. and/or M.S. or equivalent experience - US Citizen (non-dual) and eligible for Secret Clearance - Demonstrated ability to develop and execute strategic account plans that drive retention, renewal, and account growth across complex customer environments. - Strong commercial and business acumen with the ability to translate customer goals into measurable success outcomes. - Working knowledge of Federal procurement processes, FAR/DFARS basics, and contract lifecycle management. - Demonstrated success leading or coordinating multi-phase technology implementations or SaaS deployments for Federal customers. - Experience using customer data, health metrics, and feedback to inform business reviews and drive process improvement. Requirements - Manage the day‑to‑day experience of assigned Government accounts and support retention and renewal readiness activities. - Help automate low to mid-market customer touchpoints. - Serve as a point of escalation for Government concerns and needs, collaborating with the Customer Success Team and the Casepoint Customer Delivery Organization to support and help manage customers from onboarding, adoption, service delivery, value realization, account growth, and retention. - Collaborate closely with Casepoint team members across departments to actively: - Support government sales opportunity capture activities; - Ensure smooth customer onboarding, solution, and service delivery post-contract award; - Contribute inputs to account planning and customer goals, in partnership with Senior CSMs, Sales, or CS leadership. - Achieve retention and availability to renew goals; - Coordinate with internal teams on clearance‑related requirements and communicate status to customers. - Follow established processes related to contract requirements and communicate risks or compliance considerations to the appropriate internal teams. - Actively provide insights on customer accounts (account data points, business/technical/service insights, etc.) to support account reviews. - Develop strategic relationships with stakeholders to understand a customer’s business, goals, and develop and execute the strategic account plan. - Advocate for customer needs to overcome adoption blockers and drive new feature development. - Prepare for and participate in customer business reviews; independently lead standard QBRs for assigned accounts to inform on business and technical needs of the customer. - Coordinate with project managers to ensure project schedules/plans, risk management plans, and communication plans are developed and executed. In conjunction with the project manager and/or Casepoint leadership, provide budget management for Casepoint projects or matters. - Develop a thorough understanding of Casepoint’s products and service offerings to support continued account growth and retention. - Lead and manage relationships with other commercial partners on a project, either as a prime or subcontractor, including subcontracts, modifications, invoicing, and performance. - Provide proper and consistent communication for the customer relationship. - Collaborate closely with Casepoint team members across departments to support onboarding, issue resolution, and customer outcomes. - Ensure exemplary customer service and communication management of all assigned customers; proactively promote customer service throughout the organization and among teams; respond to peer requests when that request serves a customer’s need. - Contribute to customer collateral, including white papers, webinars, events, guides, and other materials. - Contribute to team and corporate projects and initiatives to promote continuous improvement. Company Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Casepoint is looking for a Marketing Operations Manager to be the engine behind a scalable, data‑driven go‑to‑market motion. In this role, you’ll sit at the intersection of strategy, systems, data, and execution, partnering closely with Marketing, Sales, Revenue Operations, and Product to ensure our marketing efforts are focused, measurable, and built to scale. Reporting to the Director of Revenue Operations, you’ll own the marketing technology stack (including HubSpot), optimize funnel performance from top‑of‑funnel through revenue, and turn insights into action. This is a highly visible role for someone who loves building strong operational foundations, improving how teams work, and using data to drive better decisions. What You’ll Do (Key Responsibilities): - Own and continuously optimize the marketing operations function, from planning through execution and measurement - Build and maintain funnel reporting, dashboards, and KPIs across TOFU through revenue in partnership with GTM leadership - Drive campaign measurement and attribution, ensuring clear visibility into what’s working — and why - Monitor BDR performance and support the team through analytics, reporting, and compensation insights - Support annual and quarterly planning with data‑backed insights and forecasts - Own and administer the marketing tech stack, including HubSpot and Salesloft, providing ongoing support and enablement - Partner with Sales and RevOps to align on lead management, scoring, routing, and SLAs - Work comfortably across sales and marketing technologies such as 6sense, ZoomInfo, Pocus, and similar tools to pull reports, maintain data hygiene, and support integrations - Ensure data integrity, compliance, and operational best practices across systems - Develop best practices and maintain SOPs for deploying multiple, multi‑channel campaigns effectively - Establish and improve marketing processes, documentation, and governance - Partner with cross‑functional teams to turn insights into operational improvements - Track the marketing budget and help prioritize spend across channels Qualifications - 5+ years of Revenue Operations (Sales and/or Marketing Operations) experience in a B2B environment; at least 2 years of Marketing Operations experience preferred - Deep experience with HubSpot; working knowledge of Salesforce strongly preferred - Strong understanding of B2B funnel metrics, attribution models, and pipeline reporting - Experience in B2B SaaS or subscription‑based businesses - Strong analytical skills with a track record of translating data into actionable insights - Proven ability to partner cross‑functionally with Marketing, Sales, RevOps, and Product - Experience in GovTech, LegalTech, or other regulated B2B environments - Familiarity with ABM tools, intent data, and multi‑touch attribution (e.g., 6sense, Pocus) - SQL, BI tools, or advanced analytics experience