• lead the end-to-end strategy, planning, execution, and delivery of large-scale AI dataset development programs • drive alignment across ML engineers, GIS engineers, technical artists, product stakeholders, infrastructure teams, and external annotation partners to deliver complex technical initiatives • partner with engineering and research leaders to define scalable data pipelines, annotation workflows, and operational best practices that improve quality, efficiency, and model performance • own strategic vendor relationships, including onboarding, quality assurance, throughput planning, operational metrics, and continuous process improvement • define annotation standards, quality metrics, validation processes, and data governance practices to ensure reproducible, high-quality datasets across the organization • partner with engineering teams to improve annotation platforms, automation, and data infrastructure, ensuring scalable, secure, and reliable dataset production • identify cross-program risks, manage dependencies, establish operational metrics, and communicate program health and strategic recommendations to senior leadership • ensure data collection, annotation, and governance practices adhere to privacy, security, regulatory, and responsible AI standards • drive documentation standards that ensure data provenance, technical decisions, operational processes, and institutional knowledge are maintained and easily transferable

• Support portfolio leads with day-to-day program execution and release operations activities. • Coordinate across business program managers, engineering teams, and operations stakeholders to ensure key deliverables remain on track. • Track active projects, dependencies, milestones, and timelines, proactively driving follow-up actions to completion. • Manage and support release management processes, including intake, validation, scheduling, and execution activities. • Assist with catalog maintenance, offering updates, asset management, and retirement tracking. • Maintain portfolio dashboards, reporting mechanisms, and status communications to provide accurate visibility into program health and progress. • Facilitate operational reviews and stakeholder meetings, capturing action items and ensuring timely follow-through. • Monitor program metrics and performance indicators to support decision-making and portfolio planning. • Drive task management and coordination across multiple teams and initiatives simultaneously. • Identify opportunities for process improvements, standardization, and operational efficiencies. • Support end-of-year planning activities, portfolio reviews, and ongoing operational initiatives. • Ensure documentation, reporting, and operational artifacts remain accurate and up to date.

Role Description OnTrac is hiring a Senior GTM Program & Partnership Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! This position may be performed remotely in states where the company is authorized to employ individuals. The Senior GTM Program & Partnership Manager coordinates execution across Marketing and Service Development for major commercial initiatives, service updates, and go-to-market programs. This role is responsible for: - Building and managing launch plans - Maintaining schedules and dependencies - Documenting decisions and open issues - Ensuring readiness across Commercial, Pricing, Legal, Operations, IT, and other partner teams Success in this position requires strong program management discipline, comfort operating in ambiguity, and experience managing complex go-to-market programs and partnerships in logistics-related environments. Qualifications - Bachelor’s degree or equivalent experience - 6–9 years of program management experience in complex cross-functional environments, preferably in B2B logistics, parcel, transportation, operations, or related go-to-market settings - Demonstrated experience managing schedules, dependencies, readiness, issue tracking, and escalation across multiple functions - Experience supporting launches, service changes, or operationally complex initiatives involving commercial, technical, or process dependencies - Deep understanding of go-to-market fundamentals in B2B; marketing experience strongly preferred - Familiarity with ecommerce logistics, parcel, last mile, transportation, or related operational environments preferred - Up to 10% travel Requirements - Create and maintain integrated schedules for launches, service changes, and major go-to-market initiatives - Establish regular operating rhythms across workstreams, including status meetings, readiness reviews, checkpoints, and leadership updates - Maintain visibility into blockers, unresolved decisions, readiness gaps, and resource constraints - Keep decision logs, issue registers, action trackers, and status summaries up to date - Help identify where launches require sequencing adjustments, focused support, or temporary reprioritization across teams - Help manage OnTrac’s commercial and strategic partner program - Support the development of new commercial and strategic partnerships Benefits - Medical, dental, and vision insurance - Life and short- and long-term disability coverage - 401(k) retirement savings plan with company match - Flex vacation with accruals up to 96 hours for the first year of employment - Two (2) floating holidays per year - Paid sick leave* - Six (6) paid company holidays - Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave - Additional wellness and employee assistance programs Company Description Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

• Serve as a technical program and stakeholder engagement lead responsible for driving awareness, alignment, and execution of internal initiatives across Customer Success Account Managers (CSAMs) and related field roles. • Act as the connective layer between program objectives and field execution—ensuring stakeholders understand key initiatives, commit to required actions, and follow through on deliverables. • Play a key role in improving organizational efficiency and supporting internal performance metrics through consistent engagement and accountability. • Proactively engage Customer Success Account Managers (CSAMs) to communicate program objectives, expectations, and required actions. • Schedule and lead meetings with CSAMs and cross-functional partners (e.g., technical stakeholders) to ensure understanding and alignment. • Build trust and credibility with stakeholders to drive commitment and participation. • Act as a subject matter expert (SME) on assigned initiatives, ensuring deep understanding of goals, processes, and desired outcomes. • Translate program requirements into clear, actionable steps for field teams. • Track stakeholder commitments and ensure timely completion of required actions. • Collaborate with internal teams across customer success, technical, and program functions to ensure alignment between stakeholders.