Blueprint

• Translate business requirements into user stories, acceptance criteria, and test scenarios • Support sprint planning, backlog refinement, release validation, and Agile delivery activities • Conduct functional, integration, and regression testing across enterprise applications and analytics solutions • Track defects, coordinate issue resolution, and support operational readiness activities • Facilitate communication between technical teams, stakeholders, and business partners • Support validation of reporting outputs, analytics workflows, and enterprise data platform solutions • Participate in testing and validation activities involving Databricks-based reporting or analytics environments • Maintain Agile documentation, process artifacts, and testing deliverables

• Monitor incoming escalation queues in real time and ensure timely triage and assignment of all cases • Assign 100% of cases to the appropriate internal resource within defined SLA targets (typically within 20 minutes or faster) • Analyze case details to determine priority, ownership, and appropriate routing path • Collaborate with internal teams and senior team members when case ownership or routing is unclear • Respond to internal chat and email requests promptly, maintaining high responsiveness standards • Prioritize high-visibility communications, including executive-level escalations • Maintain awareness of queue health, workload distribution, and team availability • Proactively escalate risks or challenges impacting case assignment • Support reporting, data tracking, and operational analysis activities • Ensure adherence to operational processes, policies, and SLA commitments • Participate in coverage rotations, including potential weekend or on-call support as needed

The Role The VP of Global Clinical Networks is the architect of the Blueprint Immortals Concierge international expansion. You will take our world-leading Immortals Concierge service, and build a network of partner clinics around the world who can provide the Immortals Concierge service locally. You are not building physical clinics; you are building the infrastructure, the standards, and the community that allows our Immortals Concierge to become the leading provider of comprehensive longevity medicine globally. You will bridge the gap between our U.S. medical team's scientific rigor and the operational realities of international business, ensuring that a patient in Singapore, Bangkok, and Zurich all receives the exact same elite level of care as a patient in Los Angeles.

• Leadership and Team Building: Proven ability to build, lead, and scale high-performing diverse cross-cultural teams, translating operational knowledge into repeatable systems, training, and leadership structures that enable sustainable scale. • Network Architecture: Design and execute the "Blueprint Authorized" licensing framework, including the operational playbook, branding guidelines, and financial models for international partner clinics. • Clinic Partner Management: Lead the end-to-end process of identifying, vetting, and onboarding new clinic partners, including complex contract negotiations and cultural alignment. • Medical Standardization & Training: Collaborate with the U.S. medical team to translate protocols into a global "Knowledge Ecosystem," including the creation of training certifications and digital sharing platforms. • Accountability & Quality Control: Implement rigorous auditing and "Medical Excellence" KPIs to ensure every licensed clinic adheres to the Immortals Concierge evidence-based standards. • Community & Best Practices: Build and moderate an exclusive global community among clinic leads to facilitate peer-to-peer learning and rapid protocol iteration. • International Growth Strategy: Partner with the international team to drive market-specific patient acquisition strategies and manage the cross-border referral network for the Immortals clientele.

**Position Responsibilities:** - Manage day-to-day ecommerce project workflows across development, creative, marketing, operations, and leadership teams - Coordinate project kickoffs, timelines, milestones, and deliverables to ensure projects stay on track - Organize and prioritize developer workloads, sprint tasks, and implementation schedules - Maintain clear visibility into team priorities, blockers, and dependencies - Ensure timely cross-functional handoffs for creative assets, copy, QA, and technical requirements - Track project progress and proactively communicate updates, risks, and timeline changes to stakeholders - Facilitate status meetings, standups, and project check-ins - Create and maintain project documentation, task boards, and reporting within project management tools - Partner closely with ecommerce, product, engineering, and marketing teams to support site launches, promotions, campaigns, and ongoing optimizations - Help streamline internal workflows and improve operational efficiency across teams - Support QA and launch readiness processes as needed

Role Description The VP of Global Clinical Networks is the architect of the Blueprint Immortals Concierge international expansion. You will take our world-leading Immortals Concierge service and build a network of partner clinics around the world who can provide the Immortals Concierge service locally. You are not building physical clinics; you are building the infrastructure, the standards, and the community that allows our Immortals Concierge to become the leading provider of comprehensive longevity medicine globally. You will bridge the gap between our U.S. medical team's scientific rigor and the operational realities of international business, ensuring that a patient in Singapore, Bangkok, and Zurich all receives the exact same elite level of care as a patient in Los Angeles. - Leadership and Team Building: Proven ability to build, lead, and scale high-performing diverse cross-cultural teams, translating operational knowledge into repeatable systems, training, and leadership structures that enable sustainable scale. - Network Architecture: Design and execute the "Blueprint Authorized" licensing framework, including the operational playbook, branding guidelines, and financial models for international partner clinics. - Clinic Partner Management: Lead the end-to-end process of identifying, vetting, and onboarding new clinic partners, including complex contract negotiations and cultural alignment. - Medical Standardization & Training: Collaborate with the U.S. medical team to translate protocols into a global "Knowledge Ecosystem," including the creation of training certifications and digital sharing platforms. - Accountability & Quality Control: Implement rigorous auditing and "Medical Excellence" KPIs to ensure every licensed clinic adheres to the Immortals Concierge evidence-based standards. - Community & Best Practices: Build and moderate an exclusive global community among clinic leads to facilitate peer-to-peer learning and rapid protocol iteration. - International Growth Strategy: Partner with the international team to drive market-specific patient acquisition strategies and manage the cross-border referral network for the Immortals clientele. Qualifications - 7+ years of experience in international operations, specifically scaling high-end service networks or clinical licensing models. - Proven track record of building a brand internationally, including negotiating international IP or licensing contracts. - Demonstrated ability to build systems and processes from scratch in a fast-paced, "zero-to-one" environment. - Strong technical and medical literacy (ability to oversee the build-out of a knowledge-sharing, patient management, and customer-facing systems). Requirements - Strong preference for healthcare or experience with clinical operations. - Experience in the Longevity, Functional, or Precision Medicine space. - Experience working with Ultra-High-Net-Worth (UHNW) service models or luxury medical concierge.

Role Description We are seeking a highly organized and execution-focused Temporary Ecommerce Project Manager to support our fast-moving ecommerce and digital teams. This role will be responsible for managing project timelines, coordinating cross-functional workflows, tracking development priorities, and ensuring smooth execution across ecommerce initiatives. The ideal candidate thrives in a collaborative environment, excels at keeping multiple stakeholders aligned, and can proactively drive projects from kickoff through launch. - Manage day-to-day ecommerce project workflows across development, creative, marketing, operations, and leadership teams - Coordinate project kickoffs, timelines, milestones, and deliverables to ensure projects stay on track - Organize and prioritize developer workloads, sprint tasks, and implementation schedules - Maintain clear visibility into team priorities, blockers, and dependencies - Ensure timely cross-functional handoffs for creative assets, copy, QA, and technical requirements - Track project progress and proactively communicate updates, risks, and timeline changes to stakeholders - Facilitate status meetings, standups, and project check-ins - Create and maintain project documentation, task boards, and reporting within project management tools - Partner closely with ecommerce, product, engineering, and marketing teams to support site launches, promotions, campaigns, and ongoing optimizations - Help streamline internal workflows and improve operational efficiency across teams - Support QA and launch readiness processes as needed Qualifications - 3+ years of project management experience, preferably in ecommerce, digital, or technology environments - Strong understanding of ecommerce operations and website development workflows - Experience managing developer tasks, timelines, and agile-style project workflows - Excellent organizational skills with strong attention to detail - Ability to manage multiple projects simultaneously in a fast-paced environment - Strong communication and stakeholder management skills - Comfortable working cross-functionally with technical and non-technical teams - Experience with project management platforms such as Asana, Jira, Monday.com, ClickUp, or similar tools - Ability to proactively identify bottlenecks and drive solutions independently - Ecommerce platform experience (Shopify preferred) is a plus Preferred Skills - Familiarity with ecommerce merchandising, digital marketing, or lifecycle campaigns - Experience coordinating QA/testing and launch processes - Ability to interpret technical requirements and communicate them clearly to stakeholders - Strong problem-solving mindset and ability to adapt quickly to changing priorities Benefits - Rate: $35-40/hour

• Lead social media planning and execution, ensuring alignment with overall brand voice, strategy, and business objectives • Partner with cross-functional stakeholders (marketing, product, creative) to translate priorities into effective social campaigns • Act as a bridge between business goals and creative execution by shaping briefs and guiding content development • Manage day-to-day social operations including: • Content calendar planning • Copywriting and publishing • Community engagement and light moderation • Identify and leverage cultural trends, platform updates, and creator ecosystems to enhance engagement • Create and curate content at scale, including user-generated content (UGC), creator features, and community highlights • Monitor and analyze performance metrics, contributing to reporting and optimizing campaigns based on insights • Support campaign planning tied to major initiatives (e.g., education-focused marketing efforts, industry events) • Maintain consistent, high-quality presence across social platforms

• Support supply chain operations by collecting, validating, and maintaining critical datasets required for upcoming initiatives and launches • Build, maintain, and improve Bills of Materials (BOMs) to ensure supply chain data accuracy • Develop and maintain Power BI dashboards to provide operational and supply chain insights • Analyze inconsistent or incomplete datasets and implement improvements to data quality and reliability • Coordinate changes to databases, including testing and implementation of updates • Design, implement, and maintain database structures and ETL processes to support large‑scale data needs • Write logical and physical database descriptions and define identifiers for database management systems • Modify and optimize existing databases and reporting processes as business needs evolve • Partner with technical, business, and operations stakeholders to define requirements, metrics, and reporting standards • Test data systems and reports, troubleshoot issues, and implement corrections as needed

• Full-Solution E-commerce: Optimize the purchase and renewal experience for our total health solutions, including supplements, prescription medicines, and biomarker testing. • Community Ecosystem: Foster and build the digital infrastructure for our community of users who care for each other’s health as much as their own. • Revenue Alignment: Partner with Sales and Marketing to optimize the "Product-Led Growth" (PLG) funnel and expansion. • Retention Economics: Use behavioral data and community loops to build "sticky" products that increase Lifetime Value (LTV). • Next-Gen AI Interaction: Lead the design and delivery of an AI-driven interface that synthesizes biomarker results, product recommendations, and community insights into a single, intuitive user experience. • System Scalability: Work with Engineering to ensure our data and AI layers support rapid third-party integrations and global scale. • Technical Debt Management: Make high-judgment calls on when to refactor for stability versus when to sprint for market impact. • Player-Coach Mentality: Run the product management process end-to-end—from discovery to shipping—while building and leading a high-performing team. • AI-Assisted Workflow: Champion the use of AI tools within the product organization to accelerate research, documentation, and design. • Strategic Conviction: Pivot quickly based on new information while having the data-backed conviction to protect the core product path.