NBCUniversal

• Responsible for supporting customer retention for Comcast Business Services • Empathizes with clients to resolve outstanding issues and renew contracts • Minimizes churn by strategically offering product bundles • Proactively encourages retention by contacting clients at high propensity churn points • Meet or exceed budgeted retention goals

• Provide solution engineering support for all field resources including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives. • Responsible for lifecycle sustaining engineering support (discovering, solution and proposal). • Handle moves, adds and changes (MACD). • Provide sustaining engineering support for large complex solutions. • Support activities related to account development. • Capture customer technical requirements and translate to internal architecture templates. • Work with the product team on new product requirements, integrations and defect resolution. • Collaborate with the product team and customers on load/stress and fail-over testing for high-availability deployments. • Work with customers to address issues and resolve problems both pre & post-production. • Drive continuous technical improvement both internally and with customers. • Cultivate and drive technical decisions with customers to design or improve technical solutions. • Oversee technical implementation for customer deployment projects. • Joint participation in client implementation planning and related activities to ensure seamless integration or turn-up of Comcast Business Global services for both new and existing customers. • Provide a technical fulfilment and answer questions related to Comcast Business Global technical capabilities for RFI’s, RFQ’s and RFP’s.

• Create software that automatically generates 3D environments or objects • Develop procedural generation techniques and software • Solve technical challenges to balance visual quality, realism, and performance • Contribute to the Pipeline and AI/ML teams’ design and road mapping process • Partner closely with leadership to understand high-level product vision

• applying technical expertise to identify and resolve customer technical issues • managing customer relationships • documenting technical issues and providing resolutions • analyzing technical issues across all OSI model layers • collaborating with cross-functional teams

• Implement core deep-learning, computer vision, and (inverse-)procedural modeling algorithms in Python • Apply cutting-edge research in machine learning and computer graphics to solve real-world problems • Work closely with cofounders to translate customer requirements into technical milestones • Interact with remote machines via a Unix shell to deploy and test code on large-scale geospatial datasets • Use Git to manage source code and modularize complex implementation tasks

• Collaborative design and development of software solutions that meet business objectives • System requirement analysis and application customization • Assisting with software updates • Mentoring junior engineers and ensuring quality with Quality Assurance • Providing technical leadership on routine projects • Conducting training for application users

Role Description We are seeking a Senior Cyber Incident Response Engineer to design, automate, integrate, and continuously improve the technical systems, workflows, and tooling used to detect, investigate, contain, and recover from cybersecurity incidents. This role combines hands-on response engineering with incident readiness and operational improvement, helping ensure responders have the automation, telemetry, access, and processes needed to act quickly and effectively. The ideal candidate brings strong incident response and DFIR expertise, practical engineering skill, and the ability to turn repeated operational pain points into scalable, reliable capabilities that improve response quality and reduce time to action. - Design, build, and improve automated evidence collection capabilities that increase the speed, consistency, and completeness of incident investigations. - Create and maintain SOAR playbooks that orchestrate investigation, enrichment, containment, notification, and recovery workflows. - Integrate SIEM, EDR, IAM, cloud, email, case management, and threat intelligence platforms to enable unified response actions and stronger analyst context. - Develop and deploy response tooling that may utilize AI to improve response capabilities across cloud, endpoint, identity, SaaS, email, and data platforms. - Develop scripts, tools, and integrations that support triage, containment, enrichment, forensic collection, and operational response workflows. - Ensure responders have the logs, telemetry, access, and tooling needed to investigate and respond without unnecessary delay. - Build dashboards, operational views, and incident metrics that measure response performance, workflow health, and process effectiveness. - Identify repeated manual analyst tasks and turn them into safe, scalable, and repeatable automation. - Review incident response plans, identify readiness gaps, and help develop practical strategies to improve preparedness. - Design and optimize incident response playbooks aligned to relevant threats, operating models, and business needs to allow for quick identification and response to potential incidents. - Collaborate with Response Operations and Automation team stakeholders for prioritization, automation creation, and integrations with security tooling. - Facilitate or support tabletop exercises, drills, and readiness activities to validate plans and improve operational performance. - Lead or support complex investigations involving host, network, identity, email, and cloud artifacts to determine nature, scope, and root cause. - Partner with cross-functional teams to guide containment, remediation, recovery, and post-incident improvement activities. - Brief technical teams and leadership on findings, risks, recommendations, and response decisions during and after incidents. - Contribute to incident response standards, methodologies, documentation, and internal knowledge sharing. - Participate in an incident response on-call rotation, including weekend coverage, as required. Qualifications - 5+ years of relevant cybersecurity experience in either incident response, DFIR, detection engineering, threat hunting, and or SOC escalation. - 2+ years of security automation / cyber defense engineering. - Strong proficiency with Python, PowerShell, Bash, or similar scripting languages used for automation and response engineering. - Ability to lead projects with little guidance, and strong communication. - Knowledge of SIEM, SOAR, EDR, Data Lake, and enterprise security tooling and methodologies. - Experience handling security incidents and investigating a multitude of cyber threats with various TTPs across multiple enterprise platforms. - Experience building and maintaining API integrations across security and enterprise platforms. - Working knowledge of SIEM query languages such as SPL, KQL, SQL, or equivalent analytics languages. - Experience with EDR response actions, investigation workflows, and endpoint containment techniques. - Experience designing, building, or operating SOAR platforms and automated playbooks. - Strong understanding of endpoint, identity, network, cloud, email, and SaaS telemetry, including logging, evidence collection, and containment actions across modern environments. - Experience collecting and using forensic artifacts to support investigations across endpoints, identities, cloud services, email, or SaaS platforms. - Ability to design for scale, repeatability, automation, reliability, and reduced response time in a production security environment. - Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, Engineering, Digital Forensics, or a related field, or equivalent practical experience. Requirements - 7+ years of relevant cybersecurity or security operations experience. - Demonstrated ownership of incident response engineering, automation, forensic collection, containment workflows, or large-scale security operations improvements. - Experience conducting threat intelligence, threat detection, malware analysis, or forensic analysis in security incidents as a team. - Experience building and leveraging AI-assisted tooling in investigation or triage workflows for a large, distributed enterprise environment. - Experience integrating case management, email security, identity platforms, cloud services, and threat intelligence into response workflows. - Experience building analyst-facing dashboards, metrics, and reporting that show operational health and response effectiveness. - Strong understanding of cloud technologies, AI agents, and LLMs. - Familiarity with secure automation guardrails, approval models, and change control for containment actions. - Experience with detection engineering and the operationalization of alerts, enrichments, and response workflows. - Experience improving responder access to logs, telemetry, and investigative tooling across multiple security domains. - Relevant certifications are preferred rather than required. Preferred certifications may include GCIH, GCFA, GCFE, GNFA, EnCE, CFCE, GCIA, GSEC, CySA+, Blue Team Level 2, AWS Security Specialty, Azure Security Engineer, Google Cloud Security Engineer, CISSP, CISM, GPEN, OSCP, or PNPT. Benefits - This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. - Salary range: $140,000 - $175,000 (bonus eligible). Additional Requirements - This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.

Role Description Responsible for development and configuration of an SAP Analytics cloud tool within NBCUniversal Corporate technology. - Deliver an efficient SAP Planning and Analytical capability to support multiple business sectors requirements. - Responsible for requirements collection, design, and build of analytics solutions specific to SAP HANA, SAP S/4HANA, SAP Analytics Cloud and/or SAP BW4/HANA. - Communicate SAP-technologies in a simplified manner to business users to convey the “art of the possible.” - Design and build the proposed analytics solution. - Work with a variety of technologies such as native HANA modeling, HANA Smart Data Integration, SAP SLT for replication, ABAP CDS View development for analytics, SAP Analytics Cloud, SAP Datasphere and SAP BW4/HANA. - Lead requirement gathering sessions to define data acquisition, virtual data models in SAP HANA and report layouts in SAP Analytics Cloud or other analytics tools such as Tableau, Qlik, or PowerBI. - Lead and build proposed analytic solutions, supporting development, unit testing, user acceptance testing, and go-live. - Work with SAP BTP or HANA Administrators and Security team members on setup and configuration of user access. - Create Data Analytics Reports using SAP Cloud Analytics. - Collaborate with functional teams to translate user stories and problem statements into project/solution requirements. - Collaborate with extended Data and Analytics teams to design data pipelines to and from SAC. - Develop solutions quickly through an Agile process utilizing incremental minimal viable products to obtain user feedback and iterate towards a final solution. - Partner with functional teams to facilitate the deployment and adoption of delivered solutions. - Inform/coach key users, where necessary, regarding SAC usage and requests for displaying information in the system. - Facilitate with lead and business clients and Product teams on strategy and team sessions to assess in betterment of SAP Analytics. - Provide recommendations, develop customized solutions as needed, and manage follow-up and evaluation for all SAP planning requirements. - Develop new Planning scenarios, interfaces, cubes and other reporting structures, as and when identified by business needs/projects. - Assist with identified stabilization and simplification initiatives to improve overall SAP Analytics processes and performance. Review/Update support and operations documentation where required. - Participate in production support rota during key activity periods when required month-end, quarter-end, year-end etc. - Ensure consistency of master data between MDG and related systems. - Review and improve existing master data interfaces to eliminate master data issues in SAP ECC, SAP S/4, BW, BPC and any downstream systems. - Liaise with other Product teams to ensure timely resolution of all issues and to promote good working relationships. - 100% telecommuting is permitted for this role. Qualifications - Bachelor’s degree in Computer Science, Software Engineering, Mechanical Engineering or related field (or foreign degree equivalent), plus 15 years of experience in the job offered or in a related occupation. - Experience in Data Analytics with the ability to link development requirements back to business requirements. - Experience in using BI & Reporting Analytics tools, such as SAP BO, AOE, QlikView, MicroStrategy, Power BI and Tableau. - Experience providing infrastructure requirements (12 years of experience). - Experience providing SAP SAC user training (10 years of experience). - Experience in SAP data & Analytics products including various data and analytics solutions based on AWS, GCP and Azure (10 years of experience). - Experience in SAP SAC Analytics with the ability to link development requirements back to business requirements (5 years of experience). - Experience implementing SAP SAC in a multinational environment (5 years of experience). Requirements - This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence. Benefits - This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Additional Information - As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. - NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. - If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. - For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements.

• Owns end-to-end implementation, deployment, and lifecycle refresh programs for Comcast Business’ largest and most complex enterprise customers, including multi-location and multi-product solutions. • Serves as the single point of executive accountability for delivery performance, including timelines, quality, risk management, and overall customer outcomes. • Ensures successful onboarding and activation of advanced enterprise solutions such as Ethernet, SD-WAN, Dedicated Internet, Managed Network Services, SecurityEdge/Cybersecurity offerings, and emerging edge/cloud capabilities. • Drives standardization of implementation playbooks while maintaining flexibility for bespoke and highly customized enterprise deployments. • Elevates the delivery experience for Comcast Business’ top enterprise accounts through proactive communication, executive engagement, and white-glove service models. • Acts as a trusted advisor to customers and internal stakeholders, ensuring alignment between commercial commitments and operational execution. • Partners closely with Sales, Product, Engineering, and Field Operations to align delivery strategies with enterprise customer needs and company growth priorities. • Provides executive-level visibility into program health, risks, and performance metrics to senior leadership. • Leads, develops, and scales a high-performing program management organization, including senior leaders and specialized delivery teams. • Defines and evolves program management processes, tools, and governance models to support a dynamic and rapidly growing enterprise business. • Maintains strong awareness of industry trends across enterprise networking, cloud, cybersecurity, and managed services to inform delivery strategy and innovation.

• Lead the engineering and operational excellence behind our data collaboration ecosystem • Design and implement scalable data architectures and drive automation through AI agents and self-service tooling • Build production-grade software, reusable Python libraries, and AI-enabled automation systems • Mentor engineers through code reviews, technical design discussions, and operational best practices • Collaborate with product, engineering, operations, and data platform teams to translate repeatable business needs into scalable technical solutions