OnTrac

Role Description The Strategic Account Manager supports OnTrac’s largest existing customers by building strong relationships and ensuring exceptional service delivery. This is a long-cycle sales role focused on growing package volume through consultative engagement and operational support. The role works closely with the Director of Customer Success and internal teams to maintain customer satisfaction and drive strategic growth. - Drive volume growth by selling OnTrac’s solutions to existing strategic customers and securing long-term commitments. - Manage day-to-day account operations, ensuring service excellence and timely resolution of customer needs. - Collaborate with the Director of Customer Success on reporting, administrative tasks, and territory strategy. - Prepare and deliver business reviews and presentations that highlight performance and growth opportunities. - Represent OnTrac at industry events, trade shows, and customer meetings to strengthen relationships and brand presence. - Leverage internal tools and best practices to support account planning, performance tracking, and customer engagement. Qualifications - Bachelor’s degree or equivalent experience - 6–10 years of experience in account management, sales, or customer success - Mandarin speaking (written and verbal) - Strong organizational, communication, and relationship-building skills - Ability to travel up to 30–40% Requirements - You’re customer-focused and committed to delivering exceptional service - You communicate clearly and confidently across cultures and teams, using sound judgment and professionalism - You’re proactive, organized, and able to manage multiple priorities with minimal oversight - You bring a strategic mindset and strong business acumen to account growth and retention - You thrive in collaborative environments, build trust with stakeholders, and hold yourself accountable for results - You’re adaptable, data-driven, and consistently demonstrate integrity, reliability, and a passion for long-term customer success Benefits - Competitive individual and group benefits - Medical, Dental, and Vision insurance - Paid Time Off including Holiday pay - 401(k) with company match - Safe and clean work environment

Role Description The Loss Prevention Investigator Senior Specialist conducts in-depth investigations into internal theft, fraud, and policy violations, with a strong focus on employee-related shrinkage. This role partners closely with HR, Operations Leadership, and Security teams to gather evidence, conduct interviews, and ensure all investigations comply with company standards and legal requirements. - Support organizational integrity by driving accurate investigations. - Recommend preventive measures and reinforce loss prevention policies. Qualifications - Bachelor’s degree or equivalent experience. - 5+ years of relevant experience in investigations, loss prevention, or related field. - Deep understanding of industry principles and terminology. - Working knowledge of standard office software and technologies. - Ability to ensure adherence to regulatory requirements and company security protocols during investigations. - Willingness to travel up to 25%. Requirements - Investigate suspected employee theft, fraud, and misconduct within the warehouse environment. - Collect and analyze evidence including transaction data, shipping records, surveillance footage, and witness statements. - Conduct interviews with employees and witnesses in accordance with company policies and legal guidelines. - Prepare detailed investigation reports and present findings to HR and management for action. - Collaborate with HR on disciplinary measures and termination processes when necessary. - Maintain accurate documentation of investigative activities and ensure alignment with audit and compliance requirements. - Recommend preventive measures and process improvements to reduce internal theft opportunities. - Assist in training supervisors and employees on loss prevention policies, ethical practices, and security protocols. Benefits - Medical, Dental, and Vision insurance; HSA and FSA options. - Life and Disability coverage (basic and voluntary). - Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance. - Competitive benefits and 401(k) with company match. - Referral Bonus Program - Up to $500 per referral! - Paid Time Off including Holiday pay. - Employee Assistance Program. - A safe and clean work environment.

Role Description The Account Manager Senior Specialist is responsible for maintaining and growing assigned customer accounts by building strong relationships and driving revenue through consultative selling. You will serve as the primary point of contact for customers, ensuring satisfaction while identifying opportunities for upselling and cross-selling. Qualifications - Bachelor’s degree or equivalent experience - 5+ years of relevant experience in Account Management - Deep understanding of logistics industry principles and terminology Requirements - Client relationship management & consultative selling: - Maintain strong client relationships, understand client needs, and provide tailored solutions aligned to business objectives and guidelines. - Account performance monitoring & optimization: - Monitor account performance, proactively addressing issues and identifying opportunities for growth. - Customer communication & retention cadence: - Maintain consistent communication with customers to ensure satisfaction and promote contract renewal. - Issue tracking, documentation & visibility: - Maintain accurate records of issues, resolutions, and growth opportunities. - Market awareness & strategic insight sharing: - Stay current on industry trends, competitor activity, and market conditions, sharing insights to influence team strategy. - You communicate clearly and professionally, building trust with customers and internal stakeholders. - You build and strengthen relationships with senior internal and external partners, using persuasive communication to influence outcomes. - You collaborate effectively across teams to ensure alignment and customer success. - You thrive in fast-paced environments, prioritizing tasks while maintaining accuracy. - You are proficient with standard office software and technologies to manage accounts and communication efficiently. Benefits - Medical, Dental, and Vision insurance; HSA and FSA options - Life and Disability coverage (basic and voluntary) - Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance - Competitive benefits and 401(k) with company match - Referral Bonus Program - Up to $500 per referral! - Paid Time Off including Holiday pay - Employee Assistance Program - A safe and clean work environment

Role Description The Branch Optimization Program Manager is a pivotal leader driving one of OnTrac’s largest transformation initiatives: the Think-Teach-Deliver program. This role drives cross-functional program execution spanning engineering, operations, and technology, ensuring alignment, accountability, and delivery across the full project lifecycle. - Partner closely with Engineering (Sort‑Dispatch‑Delivery workflows), Under The Roof (UTR) field teams, Quality, LMO, and external partners. - Influence policy decisions and enable operational innovation. - Drive measurable improvements in cost (Capex/Opex), quality KPIs, and driver experience while meeting aggressive timelines. Qualifications - 5+ years of program or project management experience in last mile logistics. - Bachelor’s degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field. - Proven experience owning program strategy, end-to-end delivery, and communicating results to senior leadership. - Experience leading cross-functional programs spanning engineering, operations, and business teams. - Advanced Excel skills (Pivot Tables, VLOOKUPs) and working knowledge of SQL. - Demonstrated experience driving process improvement initiatives with measurable returns. - Travel up to 50%. - Lean Six Sigma (preferred). Requirements - Program ownership & cross-functional execution: Own Think‑Teach implementation across Last Mile branches. - Project planning & network-level tracking: Develop detailed project plans at both branch and network levels. - Documentation & program structure: Create and maintain comprehensive project documentation. - Procurement, sourcing & vendor coordination: Partner with Procurement, Sourcing, and vendors to track Bill of Materials. - Experience-focused delivery (Associates & RSPs): Drive deliverables tied to OnTrac associate and RSP/driver experience. - Risk management: Proactively identify risks to minimize disruptions. - Stakeholder management & executive reporting: Provide structured communication to stakeholders. - Data-driven decisions & cost optimization: Deliver cost/benefit analyses on potential projects. Benefits - Medical, Dental, and Vision insurance; HSA and FSA options. - Life and Disability coverage (basic and voluntary). - Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance. - Competitive benefits and 401(k) with company match. - Referral Bonus Program - Up to $500 per referral! - Paid Time Off including Holiday pay. - Employee Assistance Program. - A safe and clean work environment.

Role Description OnTrac is hiring a Senior Director of Transportation! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! This role provides leadership over the design, execution, and optimization of First Mile pickup operations, owning transportation from customer origin through network injection across multiple modalities (trailers, box trucks, vans, and partner solutions). You will build scalable, flexible pickup models that balance cost, service, and growth across SMB, enterprise, and marketplace customer channels. You will operate as a systems thinker, designing end-to-end processes, operating models, and performance frameworks that enable efficient scaling while maintaining service reliability. This role oversees a $100M+ transportation budget and leads a team of 10+ managers responsible for day-to-day execution, network expansion, and continuous improvement. Qualifications - Bachelor’s degree or equivalent experience - 15+ years of relevant experience leading teams and divisions - Comprehensive understanding of transportation, supply chain operations, and logistics in a fast-paced environment - Demonstrated ability to design and scale multi-modal transportation solutions - Strong competency interpreting operational KPIs, capacity models, cost analysis, and performance metrics - Strong operational and financial acumen, including P&L ownership and budget accountability (including ownership of large transportation spend) - Proven ability to lead large, diverse teams with accountability for hiring, performance management, coaching, corrective action, and evaluations Requirements - Own First Mile pickup strategy and execution across all transportation modes (trailer, box truck, van, and hybrid solutions), ensuring alignment with network needs. - Design and deploy multi-modal pickup models tailored to customer profiles, volume density, and service requirements while optimizing trade-offs between cost, service levels, and scalability. - Build and implement end-to-end processes, operating standards, and system workflows to support efficient and scalable pickup operations. - Lead network design efforts including customer-to-node mapping, routing strategy, and capacity planning. - Oversee transportation spend across a $100M+ budget while developing and managing KPIs for service, cost, asset utilization, and pickup reliability. - Drive initiatives to reduce variability, improve predictability, and optimize overall operational efficiency. - Lead peak planning, volume surges, and new customer onboardings requiring First Mile transportation readiness. - Manage, schedule, and develop teams with full accountability for hiring, performance management, coaching, corrective action, and evaluations. Benefits - Medical, Dental, and Vision insurance; HSA and FSA options - Life and Disability coverage (basic and voluntary) - Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance - Competitive benefits and 401(k) with company match - Referral Bonus Program - Up to $500 per referral! - Paid Time Off including Holiday pay - Employee Assistance Program - A safe and clean work environment Company Description Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. OnTrac is proud to be an Equal Opportunity Employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace.

Role Description The Industrial Engineer is in charge of leading network design and optimization across OnTrac’s network, analyzing and continuously improving performance to enhance efficiency, reduce costs, and support scalable growth. The role leads end‑to‑end initiatives: - Modeling and scenario analysis through implementation - Close partnership with Engineering, Operations, Finance, Linehaul, and Technology Qualifications - Bachelor’s degree or equivalent experience - 10+ years of experience in a related field - Ability to travel up to 20% Requirements - Lead end‑to‑end network design and optimization - Own projects from modeling and scenario analysis through implementation - Develop and maintain optimization models - Turn data into improvement - Run multiple programs to plan - Advance tools and communicate with clarity - Measure what matters Benefits - Medical, Dental, and Vision insurance; HSA and FSA options - Life and Disability coverage (basic and voluntary) - Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance - Competitive benefits and 401(k) with company match - Referral Bonus Program - Up to $500 per referral! - Paid Time Off including Holiday pay - Employee Assistance Program - Safe and clean work environment

Role Description This position is responsible for designing, implementing, and maintaining the organization’s IT infrastructure, including networks and related systems. The role ensures high availability, security, and performance of critical systems while supporting strategic technology initiatives and providing advanced technical expertise. Qualifications - 3+ years in enterprise network engineering/administration - Strong hands-on experience with Fortinet and Cisco Meraki environments - Deep understanding of TCP/IP, VLANs, VPNs, DNS, DHCP, OSPF, BGP - Experience supporting 24/7 or near-24/7 environments - Ability to support multi-site enterprise networks and participate in on-call rotation - Knowledge of datacenter design, connectivity, virtualization, and backups - Familiarity with monitoring tools (e.g., SolarWinds, LogicMonitor, etc.) - Ability to travel up to 50% Requirements - Network infrastructure ownership: Design, configure, and maintain network infrastructure including routers, switches, firewalls, and VPNs. - Systems, storage & virtualization: Administer and optimize servers, storage systems, and virtualization platforms to support performance and availability. - Monitoring & proactive operations: Monitor system and network performance, proactively identifying and resolving issues before impact to users or services. - Security implementation: Implement and maintain security measures that protect systems and data, supporting availability and secure operations. - Projects, upgrades & migrations: Collaborate with IT teams on infrastructure projects, upgrades, and migrations to support strategic initiatives. - Documentation & standards: Develop and maintain documentation for network architecture, system configurations, and operational processes. - Compliance: Ensure infrastructure and processes align with regulatory requirements and company IT standards. - Advanced support & enablement: Provide advanced technical support and guidance to IT staff and end-users. Benefits - Medical, Dental, and Vision insurance; HSA and FSA options - Life and Disability coverage (basic and voluntary) - Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance - Competitive benefits and 401(k) with company match - Referral Bonus Program - Up to $500 per referral! - Paid Time Off including Holiday pay - Employee Assistance Program - Safe and clean work environment

Role Description OnTrac is hiring a Mechanical Engineer Consultant! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Overseeing the technical health and operational efficiency of the organization’s infrastructure, the Mechanical Engineering Consultant: - Designs, evaluates, and optimizes mechanical material handling systems that support high-volume logistics, shipping, and distribution operations. - Analyzes and resolves complex engineering problems. - Leads technical initiatives and delivers innovative solutions that improve asset reliability, throughput, safety, and cost efficiency. - Manages facility systems design, equipment reliability, process optimization, and capital projects ensuring regulatory compliance. - Maintains vendor and stakeholder relationships and makes strategic decisions for long-term operational growth. Qualifications - Bachelor’s degree in Mechanical or Industrial Engineering or equivalent combination of education and experience. - 8 years of relevant experience in engineering for facilities, conveyor systems, automated material handling, or sortation equipment, ideally within logistics, shipping, or manufacturing. - Experience successfully leading complex engineering initiatives and influencing cross-functional teams. - Ability to lead changeovers, train teams, and standardize practices across multiple sites. - Demonstrated understanding of the interdependencies between mechanical systems, operations, safety, and business performance. - Adaptable communication style to align engineering decisions with broader business, operational, and financial objectives. - Knowledge of work measurement, labor standards, line balancing, time study, process mapping, and visual management. - Advanced skills using MS Office and BI tools for operational data validation and KPI reporting. - Proficiency and strong knowledge of CAD systems and simulation tools. - Ability to travel up to 35%. Requirements - Lead cross-functional design, execution and adoption as the recognized technical authority for facilities and material handling systems. - Diagnose opportunities and quantify impact by recommending and implementing practical, scalable solutions. - Engineer standards and improvements end-to-end by evaluating vendor designs and ensuring compliance with specifications. - Improve flow, layout, and equipment design to align with departmental goals and business strategies. - Build and maintain strong working relationships with stakeholders beyond immediate engineering teams. Benefits - Medical, Dental, and Vision insurance; HSA and FSA options. - Life and Disability coverage (basic and voluntary). - Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance. - Competitive benefits and 401(k) with company match. - Referral Bonus Program - up to $500 per referral! - Paid Vacation, Sick Leave, Floating Holidays, and Parental Leave. - Paid Holidays. - Employee Assistance Program. - Safe and clean work environment.

Role Description The Dispute Support IV role is responsible for investigating and processing customer disputes and ensuring timely, accurate resolution. This position focuses on identifying root causes and implementing appropriate solutions while partnering with cross-functional teams to ensure disputes are handled efficiently and with minimal impact to customer satisfaction and business operations. In this role, you will also meet with customers to answer questions about disputes and dispute processes. This position supports strong customer relationships and overall business profitability through effective dispute management. Qualifications - Bachelor’s Degree or equivalent experience - 2–5 years experience in a related field - Occasional travel as needed (<10%) Requirements - Investigate customer disputes by reviewing relevant documentation such as invoices, contracts, service records, and customer communications. - Analyze root cause and determine the appropriate resolution based on company policies, contract terms, and customer history. - Process disputes by gathering required information, documenting it, and entering it into the dispute management system. - Communicate with customers to acknowledge receipt of disputes, provide updates on progress, and meet with customers to answer questions about disputes and dispute processes. - Ensure timely resolution to meet or exceed resolution time targets; follow up on open disputes and escalate issues as needed. - Track, document, and resolve disputes in compliance with company policies and procedures, maintaining detailed records for future reference and compliance. - Collaborate with internal teams (Sales, Operations, IT, Finance) to resolve disputes requiring additional input or corrections. - Work with appropriate departments to correct billing, data entry, or operational processes to prevent future disputes; provide feedback on common dispute trends; monitor/report key metrics (volume, resolution time, customer feedback) and use data/analytics to identify recurring issues and develop corrective actions. Benefits - Medical, Dental, and Vision insurance; HSA and FSA options - Life and Disability coverage (basic and voluntary) - Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance - Competitive benefits and 401(k) with company match - Referral Bonus Program - Up to $500 per referral! - Paid Time Off including Holiday pay - Employee Assistance Program - Safe and clean work environment

Role Description The Senior GCP Cloud Platform Engineer joins the IT Engineering team during a pivotal phase of the GCP journey. This role will partner closely with the development teams to support the cloud environment shift from manual-heavy operations to a fully automated infrastructure. This individual will help mature the CI/CD environment into a predictable, standardized ecosystem, and lead the effort to standardize Terraform and Ansible playbooks/modules and ensure infrastructure is resilient, scalable, and built on secure guardrails. Qualifications - 5+ years in Cloud Infrastructure, Systems Engineering, or Platform Operations - Hands-on experience managing Google Cloud (GCP) environments, specifically Shared VPCs, IAM hierarchies, and Cloud SQL - Strong Linux administration skills; a “Linux-first” troubleshooter comfortable at the command line when deployments fail - Proven experience building and managing automated release flows in Azure DevOps (e.g., Pipelines/Releases/Boards) - High proficiency with Terraform and Ansible, including organizing existing code into a professional, modular library - Strong understanding of the “why” and “how” behind containerization, including evaluating when workloads should move to a managed container platform vs. staying on VMs - Experience designing and managing auto-scaling compute environments and container orchestration to handle variable traffic without manual intervention - Ability to understand application dependencies and troubleshoot build/deployment errors to unblock developers in mixed environments Requirements - Lead the transition from manual infrastructure management to a fully automated CI/CD lifecycle in Azure DevOps, bridging the current state to push-button deployments. - Own the Terraform and Ansible ecosystem to ensure changes are made through code, reducing manual tweaks and eliminating configuration drift. - Act as the senior voice with the engineering team to establish standards, share best practices, and guide decisions on adopting new tools. - Help architect the next phase of infrastructure by moving services into modern, elastic environments that support high availability and self-healing. - Lead container strategy by selecting workloads ready for orchestration, setting image standards, and ensuring consistent deployment patterns. - Define critical system health metrics with the team and participate in the on-call rotation to keep 24/7 delivery services operational and resilient. Benefits - Medical, Dental, and Vision insurance; HSA and FSA options - Life and Disability coverage (basic and voluntary) - Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance - Competitive benefits and 401(k) with company match - Referral Bonus Program - Up to $500 per referral! - Paid Time Off including Holiday pay - Employee Assistance Program - A safe and clean work environment