Technical Program Manager – Customer Success Enablement

Technical Program ManagerTechnical Program ManagerFull TimeRemoteSeniorTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

Washington

Posted

1 day ago

Salary

$38 - $40 / hour

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Technical Program Manager – Customer Success Enablement

BPCS, Comprehensive marketing solutions, ltd.

• Serve as a technical program and stakeholder engagement lead responsible for driving awareness, alignment, and execution of internal initiatives across Customer Success Account Managers (CSAMs) and related field roles. • Act as the connective layer between program objectives and field execution—ensuring stakeholders understand key initiatives, commit to required actions, and follow through on deliverables. • Play a key role in improving organizational efficiency and supporting internal performance metrics through consistent engagement and accountability. • Proactively engage Customer Success Account Managers (CSAMs) to communicate program objectives, expectations, and required actions. • Schedule and lead meetings with CSAMs and cross-functional partners (e.g., technical stakeholders) to ensure understanding and alignment. • Build trust and credibility with stakeholders to drive commitment and participation. • Act as a subject matter expert (SME) on assigned initiatives, ensuring deep understanding of goals, processes, and desired outcomes. • Translate program requirements into clear, actionable steps for field teams. • Track stakeholder commitments and ensure timely completion of required actions. • Collaborate with internal teams across customer success, technical, and program functions to ensure alignment between stakeholders.

Job Requirements

  • 3–5+ years of experience in program coordination, customer success, operations, or stakeholder management roles
  • Strong understanding of customer success functions and account management principles
  • Proven ability to drive execution and follow-through across stakeholders without direct authority
  • Experience with proactive outreach, stakeholder engagement, and meeting facilitation
  • Excellent communication skills (written and verbal), including the ability to handle challenging conversations
  • Strong organizational skills with the ability to manage multiple priorities and deadlines
  • Experience creating and maintaining reporting and tracking mechanisms
  • Familiarity with enterprise environments and cross-functional team structures
  • Ability to work across multiple global time zones including occasional meetings with teams in Japan, India, China, and Australia.

Benefits

  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development

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