Role Description The Telemed Nurse is expected to: - Ensure that the callers are verified through the employee list given to us by the clients (if they are employees, dependents, third parties, etc). - Proceed with triaging before endorsing the patients to the MDs for the consultation. - Monitor patients after the initial consultation to check on their progress. - Initiate the return to work assessment at the end of the quarantine period. - Handle any other administrative tasks related to the mentioned responsibilities, e.g., creating an EMR for each patient before MD consultation. - Perform other duties that may be assigned. Company Description

• Deliver day‑to‑day HR support for assigned business groups • Act as the primary HR partner for assigned business groups • Use internal analytics to identify trends and guide leaders • Build and deliver a robust onboarding program • Administer compensation philosophy, including COLA reviews and quarterly/annual incentive programs • Provide coaching to managers on pay practices • Collaborate with the HR team to ensure compliance with employment laws • Gather and maintain data, compile reports, and help analyze HR metrics

• Develops human resources solutions by collecting and analyzing information and recommending courses of action. • Improves manager and employee performance and experience by identifying problems and evaluating potential solutions. • Oversees and completes special projects to include setting timelines, coordinating with appropriate parties, conducting research, developing and organizing information, and fulfilling transactions. • Prepares reports by collecting, analyzing, and summarizing data and trends. • Ensure compliance with federal, state, and local legal requirements by maintaining awareness of existing and new legislation including anticipating, enforcing, and advising management on needed actions. • Ensure all new hires are properly onboarded with a focus on a ridiculously good new hire experience. • Review and file new hire paperwork including I-9 documentation. • Track and administer employee leave, including but not limited to FMLA, Military, and Disability leaves. • Administer our Employee Satisfaction Survey. • Address any employee relations, employee concerns, and/or disciplinary or performance issues as they arise. • Manage documentation in personnel files. • Conduct exit interviews as needed. • Update/revise employee policies and procedures as required by law or necessary for the business. • Maintain a positive culture by managing the day-to-day office tasks as needed.

• Perform timely and accurate verification of benefits (VOBs) for all incoming clients across Detox, Residential, PHP, IOP, and OP levels of care • Confirm coverage, benefit limitations, co-pays, deductibles, out-of-pocket maximums, exclusions, and pre-authorization requirements with each payer • Input VOB findings into designated tracking systems and update the client's EMR face sheet with complete supporting documentation • Communicate verified benefits clearly and promptly to admissions, billing, and clinical teams to enable smooth intake and continuous care coordination • Conduct bi-weekly re-verification of all active client insurance policies on the 1st and the 16th of every month, identifying and addressing changes, lapses, or terminations • Monitor and track COBRA and Marketplace premium payments for active clients on those coverage types, communicating any lapses or pending payments that may affect continued coverage • Maintain clear documentation of premium statuses and any outreach or action taken with clients or internal teams • Audit client EMR face sheets for accurate and complete insurance information during lower-volume periods • Enter client admission and discharge data into the billing system when the Hybrid Billing Coordinator is unavailable or at capacity • Assist with initial claim follow-ups for basic eligibility denials or coverage mismatches as needed • Upload VOB documentation to the client's EMR face sheet in collaboration with the Hybrid Billing/VOB Specialist • Complete special assignments and other duties as requested by the supervisor • Maintain HIPAA compliance and protect patient confidentiality at every step of the workflow