• Deliver day‑to‑day HR support for assigned business groups • Act as the primary HR partner for assigned business groups • Use internal analytics to identify trends and guide leaders • Build and deliver a robust onboarding program • Administer compensation philosophy, including COLA reviews and quarterly/annual incentive programs • Provide coaching to managers on pay practices • Collaborate with the HR team to ensure compliance with employment laws • Gather and maintain data, compile reports, and help analyze HR metrics

• Develops human resources solutions by collecting and analyzing information and recommending courses of action. • Improves manager and employee performance and experience by identifying problems and evaluating potential solutions. • Oversees and completes special projects to include setting timelines, coordinating with appropriate parties, conducting research, developing and organizing information, and fulfilling transactions. • Prepares reports by collecting, analyzing, and summarizing data and trends. • Ensure compliance with federal, state, and local legal requirements by maintaining awareness of existing and new legislation including anticipating, enforcing, and advising management on needed actions. • Ensure all new hires are properly onboarded with a focus on a ridiculously good new hire experience. • Review and file new hire paperwork including I-9 documentation. • Track and administer employee leave, including but not limited to FMLA, Military, and Disability leaves. • Administer our Employee Satisfaction Survey. • Address any employee relations, employee concerns, and/or disciplinary or performance issues as they arise. • Manage documentation in personnel files. • Conduct exit interviews as needed. • Update/revise employee policies and procedures as required by law or necessary for the business. • Maintain a positive culture by managing the day-to-day office tasks as needed.

• Perform timely and accurate verification of benefits (VOBs) for all incoming clients across Detox, Residential, PHP, IOP, and OP levels of care • Confirm coverage, benefit limitations, co-pays, deductibles, out-of-pocket maximums, exclusions, and pre-authorization requirements with each payer • Input VOB findings into designated tracking systems and update the client's EMR face sheet with complete supporting documentation • Communicate verified benefits clearly and promptly to admissions, billing, and clinical teams to enable smooth intake and continuous care coordination • Conduct bi-weekly re-verification of all active client insurance policies on the 1st and the 16th of every month, identifying and addressing changes, lapses, or terminations • Monitor and track COBRA and Marketplace premium payments for active clients on those coverage types, communicating any lapses or pending payments that may affect continued coverage • Maintain clear documentation of premium statuses and any outreach or action taken with clients or internal teams • Audit client EMR face sheets for accurate and complete insurance information during lower-volume periods • Enter client admission and discharge data into the billing system when the Hybrid Billing Coordinator is unavailable or at capacity • Assist with initial claim follow-ups for basic eligibility denials or coverage mismatches as needed • Upload VOB documentation to the client's EMR face sheet in collaboration with the Hybrid Billing/VOB Specialist • Complete special assignments and other duties as requested by the supervisor • Maintain HIPAA compliance and protect patient confidentiality at every step of the workflow

Role Description The Employee Relations Specialist serves as a centralized subject matter expert responsible for supporting and resolving complex employee relations matters across a multi-state organization. This role alleviates transactional and investigative responsibilities from HR Business Partners so they can focus on strategic initiatives. Operating within a developing HR service delivery model, the specialist helps establish a structured approach to employee relations by managing investigations, guiding leaders, and ensuring consistent, compliant outcomes. The position requires strong critical thinking skills, comfort working in ambiguity, and the ability to build and refine processes in an evolving environment. Responsibilities - Manage employee relations cases involving workplace concerns, policy violations, and performance-related issues across multiple locations. - Conduct timely, thorough, and objective investigations into employee relations matters. - Gather, analyze, and document facts and findings, and provide clear, well-reasoned recommendations for resolution. - Prepare clear, well-organized documentation that supports compliance and potential legal review. - Partner with leaders and HR stakeholders to provide practical guidance on employee relations matters and best practices. - Support leaders in conducting difficult conversations, implementing corrective actions, and managing performance issues. - Determine appropriate escalation paths and routing of employee concerns within a new HR operating structure. - Assist in building and refining employee relations workflows as part of a broader HR transformation initiative. - Help define how employee relations cases are triaged, prioritized, and managed from intake through closure. - Identify gaps, bottlenecks, or inefficiencies in employee relations processes and recommend improvements. - Ensure alignment with employment laws, including ADA, FMLA, and related state regulations, as well as internal policies. - Maintain consistency and fairness in employee relations outcomes across multiple states and sites. - Support risk identification and mitigation efforts through strong documentation, accurate data entry, and robust case management practices. - Utilize tools such as Microsoft Office to organize case files, track workflows, and maintain accurate records. Qualifications - Proven experience handling employee relations matters and conducting investigations. - Strong understanding of employment laws, including ADA, FMLA, and related state regulations. - Demonstrated experience in human resources with a focus on employee relations, risk mitigation, and policy compliance. - Ability to conduct objective investigation and analysis of employee concerns and policy violations. - Strong critical thinking and problem-solving capabilities, particularly in complex or ambiguous situations. - Excellent written documentation skills, including the ability to produce clear, concise, and compliant case records. - Strong verbal communication skills, with the ability to guide leaders through sensitive discussions and corrective actions. - Ability to navigate ambiguity and adapt effectively in a changing environment and evolving HR service delivery model. - Proficiency with Microsoft Office and basic data entry for documentation and case tracking. - Associate degree plus relevant professional experience, or an equivalent combination of education and experience. Additional Skills & Qualifications - Bachelor’s degree is preferred. - Experience supporting multi-site or multi-state organizations. - Experience working in healthcare or another highly regulated industry. - Exposure to centralized HR or shared-services models. - Experience working closely with HR Business Partners in an advisory or support capacity. - Experience managing workflows and triage processes for employee relations or HR case management. - Familiarity with handling insurance-related claims or policy violation cases is beneficial. Work Environment This position is 100% remote and operates within a multi-state organizational environment, subject to state-specific hiring restrictions. The role follows standard business hours, typically around 8:00 a.m. to 4:30 or 5:00 p.m., providing a predictable schedule aligned with core HR and business operations. The assignment begins as an initial 90-day engagement with the potential for extension based on business needs and performance. The work relies heavily on virtual collaboration, use of Microsoft Office, and structured documentation practices to manage employee relations cases effectively in a distributed setting. Job Type & Location This is a Contract position based out of Madison, WI. Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 9, 2026.