Reach plc

• Oversee post-onboarding development by maintaining and reviewing structured Joint Business Plans (JBPs) to drive sustainable growth and tier progression on a monthly basis. • Drive incremental revenue by identifying, packaging, and monetising seller-facing opportunities across retail media, data, and other commercial initiatives. • Develop strategies for channel optimisation and seller retention while continuously refining the seller playbook and training materials to streamline operations. • Supply the Trading team with weekly and monthly seller offers at the SKU level to ensure high-potential deals are integrated into the master trading calendar. • Lead seller negotiations to enhance pricing, margin, funding, or exclusivity to ensure deals are commercially viable and competitive. • Own and Lead all seller communications regarding seasonal campaigns promotions as well as including service messaging to ensure high engagement and participation in site-wide events. • Monitor performance to ensure strict compliance with marketplace policies, SLAs, and regulatory standards, including tax and safety. • Collaborate with sellers to optimise product listings for "Retail Readiness", ensuring high-quality images and descriptions in sellership with the Marketplace Admin team. • Conduct regular reviews to identify underperforming sellers for either structured recovery plans or offboarding. • Use performance analytics to identify growth opportunities or gaps and mediate seller-related inquiries and disputes to protect brand reputation.

• Own the end-to-end performance lifecycle of Yimbly’s diverse seller base. • Bridge the gap between seller potential and retail reality, driving incremental revenue. • Maintain and review structured Joint Business Plans (JBPs) to drive sustainable growth. • Drive incremental revenue by identifying, packaging, and monetising seller-facing opportunities across retail media, data, and other commercial initiatives. • Develop strategies for channel optimisation and seller retention while refining the seller playbook and training materials. • Supply the Trading team with weekly and monthly seller offers at the SKU level. • Lead seller negotiations to enhance pricing, margin, funding, or exclusivity. • Own and lead all seller communications regarding seasonal campaigns promotions. • Monitor performance to ensure strict compliance with marketplace policies, SLAs, and regulatory standards. • Collaborate with sellers to optimise product listings for "Retail Readiness." • Conduct regular reviews to identify underperforming sellers for structured recovery plans or offboarding. • Use performance analytics to identify growth opportunities or gaps and mediate seller-related inquiries.

• Building email templates and creating customer segments in the marketing automation platform • Designing and implementing automated customer journeys for multiple brands and channels • Managing customer data, including manual uploads and exports, while ensuring data accuracy • Creating reports to measure campaign performance and identify areas for improvement • Analysing data to draw insights and support strategic decision-making for future campaigns

Role Description Are you a whiz with marketing automations? Can you build email segments in your sleep? If you’re ready to put your data management and analysis skills to the test in the world of publishing, Reach Plc has a great opportunity for you. We’re on the lookout for a Marketing Operations (CRM) Executive to join our Customer Marketing team. You’ll play a crucial role in supporting our processes, tools, and technologies to deliver impactful marketing campaigns across a wide range of brands and channels. Key Responsibilities - Building email templates and creating customer segments in the marketing automation platform. - Designing and implementing automated customer journeys for multiple brands and channels. - Managing customer data, including manual uploads and exports, while ensuring data accuracy. - Creating reports to measure campaign performance and identify areas for improvement. - Analysing data to draw insights and support strategic decision-making for future campaigns. Qualifications - Prior experience in email marketing, including building segments and setting up automated journeys. - Meticulous attention to detail; building emails and campaigns to speed and accuracy is critical. - Strong spreadsheet skills and an interest in advancing your knowledge. - A basic understanding of customer lifecycle principles and experience in mapping customer journeys. - Familiarity with GDPR principles (further training will be provided if needed). - Bonus points if you also have: - Basic working knowledge of HTML, CSS, or other coding skills. - Knowledge of CRM reporting and analytics with a proven ability to draw insights and inform campaign strategies. Requirements - You’re a problem solver with a keen sense of curiosity and the ability to juggle multiple projects simultaneously. - You’re comfortable navigating a range of customer marketing systems and tools, from CRM and email marketing platforms to BI reporting dashboards and workflow management software. - If you thrive in a fast-paced environment and are eager to learn, we’d love to hear from you! - Please note we are ideally looking for candidates available to start with no more than one month's notice. Benefits - £32,000 - £35,000 DOE + bonus. - 25 days' holiday (plus bank holidays), with an extra day after three, five, and ten years of service. - An extra day's paid leave each year to volunteer for a cause close to your community or your heart. - Big moment day - an extra day’s paid leave for significant life events. - Help saving for your retirement - we'll match your company pension contributions up to 6% with salary sacrifice options. - Supportive and progressive people policies, including enhanced family leave and policies promoting flexibility, inclusion, and progression. - A healthcare cash plan for medical expenses and fast access to doctor's appointments. - Car lease scheme for electric or hybrid cars through salary sacrifice. - Wellbeing support, including a 24/7 assistance programme for you and your family. - Access to financial wellbeing resources through the Stream app. - Discounts, including 15% off with Reach's online marketplace, Yimbly. - Interest-free loans for season tickets and technology.

• Independently champion a portfolio of complex ER cases from inception to resolution, including dismissals, appeals, and tribunal preparation. • Act as operational anchor during business changes, guiding leaders through organisational design, restructures, and redundancy processes. • Legally safeguard the business by virtually representing in confidential grievances, disciplinaries, and collective consultations. • Update policies in line with shifting UK&I legislation, while building team capability through best-practice training. • Collaborate with the wider HR team on strategic projects to elevate overall service delivery.

• Act as operational anchor during business change • Champion a portfolio of complex ER cases from inception to resolution • Legally safeguard the business in confidential grievances, disciplinaries, and collective consultations • Update policies in line with shifting UK&I legislation • Collaborate with HR team on strategic projects

• Create high quality videos aligned with affiliate priorities and editorial standards. • Create engaging affiliate content that aligns with the brand and guidelines, driving traffic to partner sites and generating revenue through affiliate strategies. • Responsible for researching product features, understanding target audiences, and crafting compelling content that encourages click-through and conversions. • Capture or curate basic footage where appropriate to engage audiences. • Look after the social video output and build brand awareness for affiliate social platforms. • Shoot original footage, manage upload and distribution ensuring legal, copyright, editorial and ASA compliance. • Support fast-turnaround publishing across all Reach channels, staying across trends and industry developments to maximise performance across social media.

• Creating high-quality videos aligned with affiliate priorities and editorial standards. • Crafting engaging affiliate content that drives traffic to partner sites and generates revenue. • Researching product features and understanding target audiences. • Capturing or curating basic footage to engage audiences. • Managing upload and distribution ensuring compliance with legal, copyright, and editorial standards. • Supporting fast-turnaround publishing across all Reach channels and monitoring trends to maximize performance on social media.

• You will own the visual hierarchy of the Homepage and Category pages. • You will analyze heatmaps and CTR data to iterate on site layouts. • You’ll collaborate closely with Marketing and Trading teams to translate brand campaigns into high-converting digital storefronts. • You will work directly with Marketplace sellers to optimise their dedicated Brand Pages.

• Own the evolution of the Yimbly platform • Oversee complex integrations across systems • Manage external dev partners and sprints • Optimize multi-seller flows and commission structures • Lead UAT and regression testing for releases