• To support customers with Amada Lasers including installation, service, operational training, networking, programming training, software training, application training, and laser automation training. • Proficient in troubleshooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks. • Able to precisely follow layout drawings and blue prints used in the installation of equipment. • Complete status (service) reports on a daily basis and expense reports on a weekly basis. • Excellent customer relations and follow through. • Managing the total equipment installation process at Customer site. • Regular travel within assigned territories. Ability to lift up to 50 lbs.

• Maintenance, service and installation of environmental and process measurement equipment. • Organization and documentation of maintenance and service deployments. • Handling customer inquiries regarding technical issues (remote support). • Independent problem analysis and development of solutions, involving our technical experts as needed. • On-call duty (including weekends) on a collegially rotated schedule among all service technicians.

• Provide on-site professional technical support and troubleshooting • Conduct preventative maintenance and calibration of metrology equipment • Develop innovative solutions to customer challenges and ensure optimal tool performance • Collaborate with internal teams (product, engineering, marketing) to address customer needs and feedback • Manage and resolve quality issues, including submitting DOA or RMA as needed • Maintain accurate records of service activities and customer interactions • Travel, up to 75% to customer sites as required to provide support and training

• Conducts time studies, performs zero base analysis, rate analysis, network analysis, statistical analysis, flow path analysis and related supply chain analysis. • Identifies Logistics process improvement opportunities through competitive analysis, and critical thinking. • Supports and/or leads cross-functional strategic or process improvement projects. • Reports and engages senior operational leaders and stakeholders to gain alignment on implementation plan and success metrics. • Develop reports and runs ad hoc queries. • Identifies, modifies and develops standard operating procedures to streamline operating processes and training opportunities. • Support implementation of completed Kaizen events/process change alignment to local leadership and provide recommendations for successful transitions. • Lead process improvement initiatives leveraging Lean-Six Sigma. • Provides facility and capacity planning support for distribution and transportation functions in Logistics.