Onto Innovation

• Provides highly visible customer support through the performance of on-site installation • Oversees any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems • Checks out and approves operational quality of system equipment • Instructs customers in the operation and maintenance of the system • Serves as company liaison with customer on administrative and technical matters for assigned projects

• Support customers on the application of Onto Innovation’s automatic optical inspection (AOI) • Troubleshoot process integration-related issues • Evaluate product performance and implementation of new features • Train customers on system operation and how to get the most benefit from IBU (Inspection Business Unit) products • Support account team by providing technical direction and conduct aggressive activities to maximize business opportunities

• Logistics leadership role for EMEA • Reporting into the Sr. Director of Global Logistics • Oversees the coordination of customer service and support activities for EMEA • Drives daily/weekly and year-end inventory cycle counts / Physical Inventory • Ensures all cycle count and Physical inventory procedures are properly documented, adhered to and up to date • Collaborate with internal teams, such as sales, operations, and finance • Manage and lead end-to-end logistics (warehousing, transportation, 3PL, etc.) across Onto all business units • Monitor and analyze key performance indicators to measure logistics performance • Identify and resolve logistical problems and bottlenecks • Maintain strong knowledge of the company's products and services and all industry standards and practices

• Communicate with customer very closely, and find their demand and required improvement by native Japanese or English Language. • Work with on-site advanced computing analysis and metrology modeling most of time, and provide high level technical support to customer. • Provide application recipe, system operation support and training to customers directly. • System Installation Qualify, Data Acquisition, Trouble shooting. • Train customers on tool operation, recipe creation and generate training material if necessary. • Work collaboratively with system apps and service team by cross functionally to do trouble shooting on the tools. • Providing new system technology information and develop new application with customer. • Catch up latest feature and introduce to customer specially software analysis related. • Early morning or late night internal conference call if needed in case escalation the facing issue. • Can be support Japan more than 10 years over.

• Responsible for Installation, Repair and Maintenance of Onto Innovation products • Install new tools • Completing both Engineering and Applications tasks • Respond to down tool situations and requests for Maintenance when required • Provide correct documentation requested and feedback to the US factory as needed • Provide feedback to sales team as required • Help provide possible leads for future sales • Provide Applications feedback for constant product improvement

• Provide on-site professional technical support and troubleshooting • Conduct preventative maintenance and calibration of metrology equipment • Develop innovative solutions to customer challenges and ensure optimal tool performance • Collaborate with internal teams (product, engineering, marketing) to address customer needs and feedback • Manage and resolve quality issues, including submitting DOA or RMA as needed • Maintain accurate records of service activities and customer interactions • Travel, up to 75% to customer sites as required to provide support and training

• Responsible for Installation, Repair and Maintenance of Onto Innovation products, this includes Metrology and Inspection tools. • Install new tools. Completing both Engineering and Applications tasks. • Respond to down tool situations and requests for Maintenance when required. • Provide correct documentation requested and feedback to the US factory as needed. • Provide feedback to sales team as required. Helping provide possible leads for future sales. • Providing Applications feedback in order to look at constant product improvement.

• Execute installation and configuration of complex electro/mechanical equipment, software systems at customer sites. • Support ramp activities by performing installations under both standard and escalated conditions. • Diagnose, troubleshoot, and resolve technical issues encountered during installation and startup. • Collaborate with Ramp Manager and field teams to meet installation schedules and milestones. • Ensure all installations meet quality, safety, and performance standards. • Perform system validation, calibration, and testing to confirm operational readiness. • Document installation activities, issues, and resolutions in accordance with company processes. • Provide feedback to engineering and product teams to improve installation procedures and product performance. • Maintain tools, equipment, and inventory required for installation activities. • Support customer interactions during installation, ensuring clear communication and professional representation of the company. • Participate in training programs to stay current on new products, upgrades, and installation methodologies.

• Execute installation and configuration of complex electro/mechanical equipment, software systems at customer sites. • Support ramp activities by performing installations under both standard and escalated conditions. • Diagnose, troubleshoot, and resolve technical issues encountered during installation and startup. • Collaborate with Ramp Manager and field teams to meet installation schedules and milestones. • Ensure all installations meet quality, safety, and performance standards. • Perform system validation, calibration, and testing to confirm operational readiness. • Document installation activities, issues, and resolutions in accordance with company processes. • Provide feedback to engineering and product teams to improve installation procedures and product performance. • Maintain tools, equipment, and inventory required for installation activities. • Support customer interactions during installation, ensuring clear communication and professional representation of the company. • Participate in training programs to stay current on new products, upgrades, and installation methodologies.

• Organize and schedule ramp installation activities • Supervises ramp engineers’ tool installations • Ensures ramp engineers are trained on latest upgrades • Driving training plans and programs • Develop installation metric methods • Proactive management of tools to improve performance