• Maintenance, service and installation of environmental and process measurement equipment. • Organization and documentation of maintenance and service deployments. • Handling customer inquiries regarding technical issues (remote support). • Independent problem analysis and development of solutions, involving our technical experts as needed. • On-call duty (including weekends) on a collegially rotated schedule among all service technicians.

• Provide on-site professional technical support and troubleshooting • Conduct preventative maintenance and calibration of metrology equipment • Develop innovative solutions to customer challenges and ensure optimal tool performance • Collaborate with internal teams (product, engineering, marketing) to address customer needs and feedback • Manage and resolve quality issues, including submitting DOA or RMA as needed • Maintain accurate records of service activities and customer interactions • Travel, up to 75% to customer sites as required to provide support and training

• Conducts time studies, performs zero base analysis, rate analysis, network analysis, statistical analysis, flow path analysis and related supply chain analysis. • Identifies Logistics process improvement opportunities through competitive analysis, and critical thinking. • Supports and/or leads cross-functional strategic or process improvement projects. • Reports and engages senior operational leaders and stakeholders to gain alignment on implementation plan and success metrics. • Develop reports and runs ad hoc queries. • Identifies, modifies and develops standard operating procedures to streamline operating processes and training opportunities. • Support implementation of completed Kaizen events/process change alignment to local leadership and provide recommendations for successful transitions. • Lead process improvement initiatives leveraging Lean-Six Sigma. • Provides facility and capacity planning support for distribution and transportation functions in Logistics.

• Provide on-site clinical support to physicians and cath lab teams during Percutaneous Coronary Intervention (PCI) procedures. • Train physicians, nurses, and cath lab staff on proper ANT and associated ancillary devices and procedural workflow. • Serve as a clinical and technical resource to physicians and hospital teams. • Support physician education and product demonstration activities. • Work closely with clinical teams and R&D to communicate physician feedback and contribute to product improvements. • Assist with clinical programs, data collection, and post-market clinical activities in accordance with EU MDR requirements. • Travel to hospitals across Europe to support procedures and physician training.