Megaport logo
Megaport

Connectivity simplified. megaport.com

Technical Account Manager

Location

Germany

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishCloudCyber SecurityTerraform

Job Description

Technical Account Manager

Megaport

• Serve as the primary technical advocate for a select group of strategic enterprise customers under the Premium Support offering. • Guide customers through complex deployments, performance optimisation, and ongoing architectural evolution. • Deliver regular technical health checks, roadmap sessions, and executive business reviews. • Act as a liaison between the customer and internal Megaport teams (product, support, sales, and engineering). • Monitor account health and usage to identify growth and retention opportunities. • Contribute to the evolution of the Premium Support offering and TAM delivery model globally. • Identify and engage with high-potential network and cybersecurity System Integrators, Value-Added Resellers, and aligned MSPs within your region. • Develop enablement plans for partner sales, pre-sales, and solution architects to position Megaport solutions effectively. • Serve as a trusted advisor in guiding network design, integration strategies, and multicloud architecture best practices. • Create and deliver partner-facing technical content, playbooks, and workshops to demonstrate Megaport’s value proposition. • Collaborate with SIs and VARs to support co-selling opportunities. • Keep partners up to date with the latest Megaport service offerings and solution capabilities. • Establish and track key performance indicators (KPIs) to measure the success of the partner engagement initiatives.

Job Requirements

  • 5+ years in a customer-facing technical role (TAM, Solutions Architect, Pre/Post Sales Engineer, or similar).
  • Deep understanding of enterprise networking, cloud connectivity, SD-WAN, and related infrastructure services.
  • Previous experience working in or supporting System Integrators, VARs, vendors, and indirect partner ecosystems is highly desired.
  • Strong presentation skills and delivery of product demonstrations.
  • Comfortable leading conversations from executive briefings to technical deep dives across engineering, sales, and operations teams.
  • Experience in designing or deploying cloud/virtualisation networking solutions in enterprise customer environments is required.
  • Deep understanding of Layer 2/Layer 3 architectures, carrier networks, and interconnection strategies.
  • Excellent project coordination, prioritisation, and stakeholder management skills.
  • Familiarity with Lv1-3 support desk processes and managed service environments.
  • Hands-on experience with IaC practices, Terraform, and API integrations is a plus.
  • Self-starter with a collaborative mindset and ability to thrive in a fast-paced, global environment.

Benefits

  • Flexible working environment – a remote-first culture with coworking options available.
  • Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program.
  • Health and wellness support – through a wellness allowance and employee wellbeing initiatives.
  • Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
  • Creative, modern workspaces – designed to inspire when you're not working remotely
  • Motivated, inclusive team – work alongside industry experts and fresh talent
  • Recognition programs – celebrate achievements with our *Legend* and *Kudos* awards

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