Paymentology

Role Description At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale - across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart. What you get to do: - Architect and manage global cloud networking infrastructure across AWS and Azure, including VPC and VNet design, routing, segmentation, and connectivity governance. - Implement and operate hybrid connectivity solutions such as AWS Transit Gateway, Cloud WAN, Direct Connect, Azure ExpressRoute, and Azure Virtual WAN. - Design and maintain secure private connectivity patterns including PrivateLink, Private Endpoints, and Site-to-Site VPNs. - Configure, manage, and optimise Palo Alto Networks firewalls in cloud environments, including centralised policy management through Panorama. - Support Prisma Access and Prisma Remote VPN to enable secure remote workforce connectivity. - Develop and govern Terraform-based Infrastructure as Code for network and firewall automation, ensuring scalable, secure, and repeatable deployments. - Collaborate with Security, Platform, and Cloud teams to align on network governance, compliance requirements such as PCI DSS and ISO 27001, and operational reliability. - Lead troubleshooting, root cause analysis, and performance optimisation across multi-region cloud environments. - Maintain operational documentation, runbooks, and network standards in Confluence. Qualifications - 7+ years of experience in cloud networking or infrastructure engineering roles with deep expertise in enterprise networking. - Deep experience with AWS networking services, including: - VPC design, routing, Transit Gateway (TGW) - Direct Connect, VPN Site-to-Site - PrivateLink / Private Endpoints - Strong understanding of hybrid cloud and multi-region connectivity patterns. - Proven Palo Alto firewall administration experience. - Security policy optimization and traffic segmentation. - Terraform skills, including modular network deployments. - CCNA or CCNP is mandatory. - Strong troubleshooting skills across routing, connectivity, firewall policies, and performance issues. - Experience working in regulated environments with high availability expectations. Requirements - Experience with Azure networking services such as: - ExpressRoute - Azure Virtual WAN - Private Endpoints - Knowledge of GCP networking (Cloud Interconnect, NCC) or OCI networking is a plus. - Hands-on with Panorama centralized management. - Prisma Access / Remote VPN connectivity. - Infrastructure governance through CI/CD pipelines. - AWS Advanced Networking Specialty certification. - Azure Network Engineer Associate certification. - GCP Professional Cloud Network Engineer certification. - Familiarity with PCI DSS and ISO 27001. - Understanding of Zero Trust network principles. - Scripting experience in Python, Go, or similar for automation and API integrations. - Prior experience supporting mission-critical infrastructure in payments, fintech, or banking environments. Benefits - Work with a diverse, global team. - Play an important part in our global mission to advance the world through payments. - Make a difference on a global scale. Company Description At Paymentology, we value making a difference to the lives of the people who work for us and who live in the communities where we operate. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status. Paymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official careers page, and our recruitment emails are sent only from official Paymentology domains.

Role Description The Compliance Analyst is responsible for managing the AML and KYC requirements, while supporting the business in identifying, assessing, and mitigating financial crime risk. This role focuses on implementing and maintaining a robust compliance risk management system, with emphasis on AML, client onboarding, anti-corruption, and conflict of interests. - Ensures that procedures and controls are properly implemented in business processes. - Oversees key Compliance risks through comprehensive monitoring and testing. - Oversees relationships with partner banks. - Implements new controls and interprets compliance requirements. - Supports the Senior Compliance & Data Protection Manager in executing effective compliance programmes and risk management practices. Key Responsibilities - Risk Assessment and Mitigation: - Conduct risk assessment for new clients, vendors, products, and market entries to identify and mitigate compliance risks. - Manage ongoing AML, sanctions screening, KYC, and due diligence checks, ensuring compliance with South African and international regulations. - Implement and maintain an agile compliance risk management system based on recognised standards. - Ensure alignment with Paymentology's risk appetite and compliance with relevant laws and regulations, particularly in the AML/KYC space. - Reporting and Documentation: - Prepare accurate reports and documentation for senior management, regulatory bodies, and internal and external stakeholders to demonstrate robust compliance controls. - Establish systems for maintaining accurate records of compliance activities, including documentation of policies, training sessions, and supporting audits, reviews, and investigations. - Coordinate completion of compliance-related due diligence questionnaires, requested by clients during onboarding and as needed. - Support Paymentology's third-party risk management process and due diligence efforts for new and existing clients. - Maintain the Enhanced Due Diligence process and records. - Investigating Issues: - Support investigations of complaints, incidents, allegations, or potential violations of compliance standards, and take appropriate corrective actions as necessary. - Identify root causes of compliance issues and breaches and implement corrective actions to prevent recurrence. - Supporting Operations: - Ensure day-to-day operations adhere to relevant compliance standards and policies. - Identify areas for improvement and implement corrective measures as needed. - Keep abreast of changes in laws, regulations, and industry standards relevant to Paymentology's operations and implement necessary changes to maintain compliance. - Conduct research on regulatory and compliance requirements in different regions of operation, with a focus on AML/KYC regulations. - Update internal teams on relevant changes and implications for the organisation. - Support the business in complying with frameworks, processes, and best practices. - Communicate compliance policies and procedures to ensure that team members understand their obligations and responsibilities. - Lead on special projects, such as implementing compliance tools, systems and ensure effective change management. - Managing Compliance Audits: - Perform regular reviews and assessments to evaluate the effectiveness of compliance programmes and identify areas for improvement or corrective action. - Coordinate and drive compliance reviews conducted by external parties. - Liaise with multiple teams within Paymentology to collect and review necessary documentation and samples. - Providing Training and Guidance: - Deliver training sessions and workshops to educate staff members on compliance requirements, ethical standards, and expected best practices. - Support the development and rollout of the annual learning program in both in-person and e-learning formats. - Provide guidance on compliance-related inquiries and issues. - Collaboration and Communication: - Work closely with various departments to ensure alignment of compliance efforts with overall business objectives. - Establish and maintain productive relationships with Alliance partner banks to address compliance-related issues and support their compliance requirements. - Negotiate solutions that align with both company and external party requirements. - Perform reviews for new market entries, product development, and anti-financial crimes programs (e.g. gifts and entertainment approval). Qualifications - Strong understanding of the global regulatory landscapes and industry standards, including Anti-Money Laundering (AML) / Counter Financing of Terrorism (CFT), Know Your Customer (KYC), sanctions screening, and Anti-Corruption regulations. - In-depth knowledge of global AML legislation (e.g. EU AML Directives and the new AML Regulations), FATF guidelines, UK Bribery Act, FCPA, Global Sanctions Regimes. - Proficiency in risk analysis techniques with ability to apply and implement risk management frameworks and tools. - Excellent verbal and written communication skills in English. - Proficiency in using Microsoft Office suite, with strong skills in Excel and PowerPoint. - Strong negotiation and stakeholder management skills to address compliance issues and reach consensus. - Strong analytical skills and problem-solving skills. - Proven track record in driving and managing change collaboratively, ideally in a regional or global role. - Effective organisational and project management skills to manage multiple tasks and projects. - Ability to interpret complex regulatory requirements and effectively operationalise them. - Familiarity with compliance-related software tools, such as sanction screening, (digital) identity verification and AML monitoring systems. - Familiarity with Governance, Risk and Compliance (GRC) tools is a plus. Requirements - Bachelor's degree in Business Administration, Finance, Law, or a related field. - Compliance and/or risk management certifications such as ACAMS are preferred. - Equivalent work experience can sometimes be considered in lieu of formal education or certification. - Minimum 5 years of experience in compliance, audit and/or risk management. - Demonstrable experience in financial crimes prevention and detection. - Experience within the payments space and/or highly regulated environments is preferred. Benefits - Work with a diverse, global team. - Play an important part in our global mission to advance the world through payments. - Make a difference on a global scale. Company Description At Paymentology, we value making a difference to the lives of the people who work for us and who live in the communities where we operate. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive.

Role Description As our People Experience Lead, you will help shape how work happens at Paymentology. You will design, implement and continuously improve the frameworks, experiences, and insights that support performance, progression, engagement, and retention across the business. You will work closely with senior leaders, People Partners, People Operations, Total Rewards and other cross-functional teams to turn employee feedback and organisational insight into meaningful action and outcomes. This role combines strategic thinking with practical execution. We are looking for someone who can build from first principles, improve how we operate at scale, and leverage technology and AI-enabled solutions to create better, simpler, and more scalable people experiences. What you will do - Help define, implement and evolve the systems that shape how our people perform, grow, and experience the business. - Your areas of ownership will include: - Designing and improving our employee experience and ways of working - Embedding behaviours that support our culture and business goals - Owning our employee listening approach, including pulse surveys and engagement insights - Turning feedback and data into clear, practical recommendations and organisational action - Leading the design, implementation and evolution of our performance and progression frameworks - Improving fairness and consistency in performance reviews, calibration, and promotion decisions - Identifying retention risks and working with People Partners and leaders to address them - Driving measurable improvements in employee experience and performance practices - Leveraging automation, AI-enabled tools, and scalable solutions to improve people processes and organisational insight What success looks like - Employees understand what is expected of them and how they can grow - Performance processes feel clear, fair, and meaningful - Leaders receive insight that helps them make better decisions - Employee feedback leads to visible action - Behaviours and ways of working are reflected in how the company operates - Retention risks are identified early and addressed effectively - Manual effort and inefficiencies in people processes are reduced - AI-enabled and scalable practices improve the employee and manager experience Qualifications - 8–12+ years’ experience in People / HR roles - Strong experience across performance, engagement, employee experience and organisational effectiveness - Experience implementing or improving HR technology, automation or AI-enabled solutions - Confidence working with senior leaders and challenging constructively - Strong analytical thinking and the ability to turn data into actionable insight - A practical, systems-oriented mindset with a focus on scalable outcomes - Experience in a global or distributed organisation Why this role matters This is a rare opportunity to help build the foundations of People Experience at Paymentology. You will play a key role in shaping how we grow, how we support our people, and how we build scalable, high-performing and insight-driven ways of working across the organisation. At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

Role Description At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale - across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart. Infrastructure Configuration - Design, implement, and maintain infrastructure as code (IaC) to automate the deployment and management of infrastructure components. - Maintain and optimize cloud infrastructure to ensure high availability, scalability, and performance. - Manage version-controlled infrastructure configurations and ensure consistency across development, staging, and production environments. - Troubleshoot issues across the full technology stack including hardware, software, applications, and networking. - Perform system administration tasks such as server setup, configuration, and maintenance. - Implement and manage containerization and orchestration platforms such as Docker and Kubernetes. - Implement and manage event streaming platforms such as Amazon MSK and/or Apache Kafka, including cluster configuration, topic and partition management, broker operations, access control, monitoring, scaling, and reliability engineering. - Apply AI-assisted tools to streamline routine engineering tasks, support technical planning and implementation, accelerate troubleshooting, and create clear instructions, prompts, and reusable skills/workflows that improve team productivity. CI/CD Pipeline Development - Design, implement, and maintain CI/CD pipelines that automate build, test, and deployment processes. - Enable seamless integration and delivery of code from development environments through to production. - Monitor and optimize CI/CD pipelines to remove bottlenecks and improve deployment efficiency. - Integrate version control systems with automation tools to enable continuous testing and deployment. Automation and Scripting - Develop scripts and automation tools to reduce manual tasks and increase operational efficiency. - Implement automated testing and deployment practices to ensure reliability and consistency. - Continuously identify repetitive processes and automate them to minimize human error. Monitoring and Maintenance - Implement monitoring and observability tools to ensure system reliability and performance. - Respond to incidents and service disruptions while minimizing downtime and business impact. - Troubleshoot, diagnose, and resolve production incidents and outages efficiently. Collaboration and Communication - Work closely with development, QA, and operations teams to support a smooth and efficient development lifecycle. - Promote a culture of collaboration, continuous improvement, and shared ownership of system reliability. Security and Compliance - Implement security best practices throughout CI/CD pipelines and infrastructure management. - Ensure systems and processes comply with relevant industry standards and security requirements. Qualifications - 7+ years of hands-on experience in DevOps, SRE, or infrastructure engineering roles. - Strong proficiency in scripting and automation using Bash and Python. - Practical experience with AWS cloud services (e.g., EC2, S3, IAM, RDS, VPC, EKS, MSK). - Solid experience with Infrastructure as Code (IaC) tools, particularly Terraform. - Hands-on experience deploying, managing, and troubleshooting Kubernetes (K8s) clusters and workloads. - Hands-on experience deploying, managing, and troubleshooting Amazon MSK and/or Apache Kafka clusters, including brokers, topics, partitions, consumer groups, replication, security configuration, monitoring, and performance issues. - Ability to effectively use AI-assisted tools for routine engineering tasks, implementation support, technical planning, troubleshooting, and the creation of clear instructions, prompts, and reusable skills/workflows. - Strong understanding of CI/CD pipelines and modern DevOps practices. - Proficiency with Git and version control best practices in collaborative environments. - Comfortable working in Linux/Unix environments; familiarity with Windows systems is a plus. - Basic understanding of programming concepts (e.g., Java or similar languages). - Understanding Agile development methodologies and team workflows. Professional Skills - Strong problem-solving and troubleshooting abilities in distributed systems. - High attention to detail with solid organizational skills. - Continuous learning mindset with a focus on improving systems, automation, and processes. - Effective collaboration within distributed and cross-functional teams. - Clear written and verbal communication skills in English. Benefits - Work with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments. - Be part of a company that values making a difference to the lives of the people who work for us and who live in the communities where we operate.

Role Description We’re looking for a Technical Account Manager to act as the primary technical point of contact for clients, providing expert advice on implementation, optimisation, and ongoing support. This role ensures that clients' technical environments are aligned with their strategic goals while maintaining strong, trust-based relationships. If you excel at translating complex technical needs into actionable solutions, and thrive on collaboration between clients and internal teams, this is your opportunity to make a global impact. - Develop and maintain strong relationships with key customers, acting as the primary point of contact for technical issues and inquiries. - Conduct regular meetings with clients to review technical needs, provide updates, and ensure continuous improvement. - Provide expert guidance on the implementation and optimisation of solutions. - Serve as the primary escalation point for technical issues that cannot be resolved through standard support channels. - Act as the Voice of the Client within Paymentology’s technical support, Product, and Engineering teams. - Deliver strategic guidance on best practices and optimal product usage to enhance performance. - Identify opportunities for clients to improve their technical infrastructure and overall system efficiency. - Conduct technical assessments and recommend improvements for enhanced reliability and scalability. - Ensure customers are fully enabled to use Paymentology products and services effectively. - Monitor client environments proactively to identify and address potential issues. - Collaborate closely with internal development and engineering teams to ensure client requirements are understood and implemented effectively. - Keep clients informed of new product features, updates, and technical developments. - Assist in planning for client growth and scalability, ensuring infrastructure can support evolving business needs. - Participate in the resolution of high-priority incidents (P1/P2), conducting post-incident reviews to prevent recurrence. - Maintain detailed records of client interactions, issues, resolutions, and technical configurations. Qualifications - Deep understanding of payments and banking as a service, with proven expertise in payment data management. - ISO 8583 knowledge. - 8–10 years of experience managing enterprise clients across multiple countries and cultures, with exposure to multinational corporations & banks. - Strong analytical and critical thinking skills with excellent attention to detail. - Proficiency in Microsoft Office Suite for data analysis, communication, and presentations. - Exceptional customer service orientation and ability to build strong client relationships. - Strong communication skills, including the ability to engage confidently with C-suite executives. - Ability to work independently and collaboratively within cross-functional teams. - Calm and effective under pressure, with strong organisational and project management skills. Benefits - At Paymentology, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. - You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. - Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment. - We value making a difference to the lives of the people who work for us and who live in the communities where we operate. - You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale. Company Description We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status. Paymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official careers page, and our recruitment emails are sent only from official Paymentology domains.

Role Description The Service Enablement Manager sits within the Service Delivery team, reporting to the Service Delivery Manager. You will be responsible for ensuring that Paymentology's platform capabilities are effectively operationalised, enabling clients and internal teams to get the most from our issuer-processing technology. You'll work at the intersection of payments, platform operations, and ITSM — bringing structure, insight, and momentum to how services are delivered and continually improved. - Own and drive service enablement activities across Paymentology's platform, ensuring operational readiness for new product features, integrations, and client onboarding milestones. - Act as the operational bridge between engineering, product, and client-facing teams — translating platform capabilities into service-ready outcomes. - Manage and maintain ITSM processes including service catalogue, knowledge management, and continual service improvement (CSI) initiatives aligned to ITIL best practices. - Collaborate with DevOps and platform engineering teams to understand deployment pipelines, infrastructure changes, and release cycles — ensuring service impact is accessed and communicated effectively. - Monitor service health across Kubernetes-hosted environments, working with SRE and platform teams to track availability, incident trends, and operational performance metrics. - Develop and maintain service documentation, runbooks, and enablement materials that support internal teams and client-facing stakeholders. - Track and report on service KPIs including SLA adherence, MTTR, incident frequency, and client satisfaction — driving accountability across delivery functions. - Support client onboarding and programme launches by coordinating service readiness activities across technical and operational teams. - Execution and enablement of new services, integrations, or migrations, including scheme utilities, in the production environment, in collaboration with Engineering and other relevant teams. - Identify service gaps and operational risks, escalating and driving resolution across engineering, product, and commercial stakeholders. Qualifications - 8+ years in a service management, service delivery, or technical operations role within a fintech, payments, or financial services environment. - Solid understanding of the payment’s ecosystem — card issuing, issuer-processing, scheme operations (Visa/Mastercard), and how digital banking products are built and operated. - Hands-on experience with ITSM frameworks and tools — ITIL certification (Foundation or above) strongly preferred. - Experience working alongside DevOps or platform engineering teams, with an understanding of CI/CD pipelines, deployment practices, and release cycles. - Working knowledge of Kubernetes — able to understand containerised service environments, pod health, and deployment concepts without needing to be a platform engineer. - Strong analytical and communication skills — comfortable presenting service performance data to both technical teams and senior business stakeholders. - Demonstrable experience managing service catalogues, SLA frameworks, and knowledge bases in a cloud-first or SaaS environment. Requirements - Experience in a card issuing, issuer-processing, or embedded finance platform environment. - Familiarity with observability and monitoring tooling such as Datadog, Grafana, or equivalent platforms. - Exposure to multi-cloud environments (AWS, Azure, or GCP) and experience supporting globally distributed services across multiple time zones. - Understanding of PCI-DSS, data privacy, and compliance requirements in a payments context. - Experience working in a globally distributed team across multiple time zones. Role Structure This is an individual contributor role with a blend of governance, coordination, and hands-on operational execution. The role requires strong cross-functional engagement across technical, operational, and delivery teams while also actively driving and executing production readiness activities directly. The expectation is not only to coordinate readiness and governance activities, but also to practically support, challenge, and close operational gaps to ensure services are fully prepared before entering live production environments. Benefits At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status. Paymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official careers page, and our recruitment emails are sent only from official Paymentology domains.

Role Description We’re looking for a Senior Software Engineer to design, build, and scale Java backend services that power our global payments infrastructure. You’ll lead end-to-end delivery, contribute to technical strategy, and help raise the engineering bar across the organisation. - Lead the design and development of backend services, distributed systems, and APIs. - Own features end-to-end (architecture, coding, testing, observability, and deployment). - Write clean, maintainable, well-tested code, following engineering best practices and test-driven development. - Break down complex technical work into manageable chunks. - Work in a collaborative, cross functional, agile team environment. - Mentor associate and mid-level engineers, fostering a culture of technical excellence. - Identify, document, and deliver technical improvements (performance, reliability, scalability). - Participate in incident response and support rotations. This role includes participation in an on-call rotation, with on-call duties scheduled for one week out of every five weeks. Qualifications - Significant commercial experience with modern Java 15 (We’re currently moving to 21. As a guide, multiple projects with 5+ years of experience). - Proven experience designing, building and maintaining distributed systems and microservices. - Deep understanding of Object-Orientated programming. - Familiarity with event-driven architectures or Domain Driven Design. - Love to work using TDD. - Strong grasp of relational databases (PostgreSQL, MySQL) and data modeling. - Solid understanding of cloud infrastructure (AWS preferred), containerisation, CI/CD, and Infrastructure-as-Code. - Nice to have, but not critical, experience in fintech, payments, or other high-throughput/regulated domains. - Most importantly, a desire to learn, grow and collaborate with an amazing team. Benefits - 100% remote, globally distributed team. - We value engineers that closely understand our customers and business. - High-impact role supporting real-time global payments. - Growth path toward Senior Engineer 2, Staff Engineer, or Engineering Manager. - A diverse, mission-driven engineering culture. Company Description At Paymentology, we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status. Paymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official careers page, and our recruitment emails are sent only from official Paymentology domains.

Role Description We’re looking for a Senior Software Engineer to design, build, and scale Java backend services that power our global payments infrastructure. You’ll lead end-to-end delivery, contribute to technical strategy, and help raise the engineering bar across the organisation. - Lead the design and development of backend services, distributed systems, and APIs. - Own features end-to-end (architecture, coding, testing, observability, and deployment). - Write clean, maintainable, well-tested code, following engineering best practices and test-driven development. - Break down complex technical work into manageable chunks. - Work in a collaborative, cross functional, agile team environment. - Mentor associate and mid-level engineers, fostering a culture of technical excellence. - Identify, document, and deliver technical improvements (performance, reliability, scalability). - Participate in incident response and support rotations. This role includes participation in an on-call rotation, with on-call duties scheduled for one week out of every five weeks. Qualifications - Significant commercial experience with modern Java 15 (We’re currently moving to 21. As a guide, multiple projects with 5+ years of experience). - Proven experience designing, building and maintaining distributed systems and microservices. - Deep understanding of Object-Oriented programming. - Familiarity with event-driven architectures or Domain Driven Design. - Love to work using TDD. - Strong grasp of relational databases (PostgreSQL, MySQL) and data modeling. - Solid understanding of cloud infrastructure (AWS preferred), containerisation, CI/CD, and Infrastructure-as-Code. - Nice to have, but not critical, experience in fintech, payments, or other high-throughput/regulated domains. - Most importantly, a desire to learn, grow and collaborate with an amazing team. Benefits - 100% remote, globally distributed team. - We value engineers that closely understand our customers and business. - High-impact role supporting real-time global payments. - Growth path toward Senior Engineer 2, Staff Engineer, or Engineering Manager. - A diverse, mission-driven engineering culture.

• Understand the unique needs and goals of each client • Monitor and analyse client account performance and ensure issues are addressed proactively • Identify opportunities for upselling additional services or features • Act as the primary point of contact for client issues or concerns • Maintain oversight of client Zendesk tickets and escalate as necessary • Coordinate with internal teams to resolve client issues promptly and effectively • Develop and execute annual client success plans aligned to business objectives • Assist with contract renewals and negotiations to drive retention and satisfaction • Use data analytics to assess performance and recommend improvements • Report regularly on KPIs and client health metrics • Advocate for clients internally to influence improvements in products and services • Collaborate with global Account Managers to ensure consistency in client experience • Maintain accurate records of client communications, billing, and contractual obligations • Provide clients with resources and training to maximise service value • Communicate regularly with clients via calls, emails, and on-site visits where applicable

• Understand the unique needs and goals of each client • Monitor and analyse client account performance and ensure issues are addressed proactively • Identify opportunities for upselling additional services or features • Act as the primary point of contact for client issues or concerns • Maintain oversight of client Zendesk tickets and escalate as necessary • Coordinate with internal teams to resolve client issues promptly and effectively • Develop and execute annual client success plans aligned to business objectives • Assist with contract renewals and negotiations to drive retention and satisfaction • Use data analytics to assess performance and recommend improvements • Report regularly on KPIs and client health metrics • Advocate for clients internally to influence improvements in products and services • Collaborate with global Account Managers to ensure consistency in client experience • Maintain accurate records of client communications, billing, and contractual obligations • Provide clients with resources and training to maximise service value • Communicate regularly with clients via calls, emails, and on-site visits where applicable