Role Description We are hiring a Technical Sales Rep for Material Science in the bay area. This position is remotely based. Sales territory within California includes Palo Alto, San Jose, Livermore, Sunnyvale. The Microscopy Technical Sales Representative II is a technical expert and solutions provider to our materials sciences customers. You will spend time creating a complete microscopy solution for customers across a wide variety of industries and applications. Expertise in microscopy or similar technical products used by industrial customers is important to success. - Demonstrate equipment at customer facilities, showrooms, and virtually. - Develop a value proposition that aligns with the customer’s objectives. - Possess an entrepreneurial spirit to target, educate, and persuade customers to adopt Evident Scientific’s innovative product solutions. - Collaborate with other Evident technical experts and industry specialists to implement your strategy and achieve success. - Recognize that Evident products are widely recognized within key industries that require high-quality, high-value, and reliable instrumentation for their critical applications. - This position offers opportunities for individuals seeking to surpass their career and financial aspirations. Qualifications - Bachelor’s degree preferably in science, engineering, or equivalent experience/knowledge is required. - One or more years’ experience in capital equipment sales or similar selling process. - Industrial microscopy, optical metrology and semiconductor equipment sales and applications knowledge is a plus. Requirements - Proactively schedule sales calls with potential customers to demonstrate the value of our company and equipment solutions. - Work directly with customers to arrive at a solution to their applications. - Manage customer relationships at all levels and departments to maximize customer spending. - Maintain a high level of customer activity to maximize the sales pipeline and increase closing percentages. - Create and execute focused industry and account specific sales campaigns. - Lead the strategic and tactical selling plan for converting customers to Evident products and solutions. - Utilize national technical specialists and market specialists to close sales. - Develop and implement a sales growth plan for your territory. - Continuously learn new sales skills, product applications, and management techniques. - Must be able to travel approximately 50% of the time within the territory. Benefits - Base: 62K-78K plus Sales Incentive Compensation Plan (60-80K) Company Description Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

• Develop a strong understanding of customer use cases, data products, and industry trends to support customer success and ongoing adoption. • Partner closely with Customer Success Managers to provide technical consultation and support during customer engagements. • Investigate and troubleshoot customer data delivery, integration, and technical support issues. • Validate customer data extracts and delivery outputs to help ensure quality and accuracy prior to delivery. • Support escalated customer issues by coordinating across internal teams and driving timely resolution. • Collaborate with Product, Engineering, and Operations teams to communicate customer feedback, recurring issues, and enhancement opportunities. • Assist customers in understanding APIs, delivery methods, and technical documentation. • Analyze data quality concerns and work with internal stakeholders to identify root causes and corrective actions. • Contribute to process improvement initiatives aimed at increasing operational efficiency, scalability, and customer satisfaction. • Maintain accurate internal documentation related to customer issues, workflows, and technical processes. • Support onboarding activities as needed from a technical consultation and escalation management perspective. • Stay informed on evolving technologies, data delivery methodologies, and customer technical requirements. • Maintain compliance with company policies, procedures, confidentiality requirements, and applicable data handling standards.

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes • Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. • Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements • Participate and prepare for Monthly and Quarterly Business Reviews with customers • Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products • Continuously evolve best practice to technical product adoption and customer success

• Provide product and technical support for assigned accounts • Identify and develop potential new business opportunities • Convey customer requirements to Product Management, Marketing, and Engineering teams • Provide functional and technical support to customers • Respond to customer questions on technical and business related issues • Deliver high-level and detailed sales presentations • Responsible for attending conferences and seminars