• Develop a strong understanding of customer use cases, data products, and industry trends to support customer success and ongoing adoption. • Partner closely with Customer Success Managers to provide technical consultation and support during customer engagements. • Investigate and troubleshoot customer data delivery, integration, and technical support issues. • Validate customer data extracts and delivery outputs to help ensure quality and accuracy prior to delivery. • Support escalated customer issues by coordinating across internal teams and driving timely resolution. • Collaborate with Product, Engineering, and Operations teams to communicate customer feedback, recurring issues, and enhancement opportunities. • Assist customers in understanding APIs, delivery methods, and technical documentation. • Analyze data quality concerns and work with internal stakeholders to identify root causes and corrective actions. • Contribute to process improvement initiatives aimed at increasing operational efficiency, scalability, and customer satisfaction. • Maintain accurate internal documentation related to customer issues, workflows, and technical processes. • Support onboarding activities as needed from a technical consultation and escalation management perspective. • Stay informed on evolving technologies, data delivery methodologies, and customer technical requirements. • Maintain compliance with company policies, procedures, confidentiality requirements, and applicable data handling standards.

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes • Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. • Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements • Participate and prepare for Monthly and Quarterly Business Reviews with customers • Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products • Continuously evolve best practice to technical product adoption and customer success

• Provide product and technical support for assigned accounts • Identify and develop potential new business opportunities • Convey customer requirements to Product Management, Marketing, and Engineering teams • Provide functional and technical support to customers • Respond to customer questions on technical and business related issues • Deliver high-level and detailed sales presentations • Responsible for attending conferences and seminars

• Must be willing to reside within one hour of Pinellas County Sheriff’s Office HQ • Achieve mastery of all Axon technologies and products • Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences within your account • Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner • Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic • Provide tier-2 technical support • Provide limited redaction support, primarily in the form of technical guidance, training, and troubleshooting • Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances • Develop relationships with key partners to support growth within the customer account • Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services • Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement • Maintain customer confidence, especially in high-pressure situations • Maintain and develop relationships with other vendors within the agency to coordinate product installations, upgrades, and problem resolution when necessary • Report, as needed, to various agency locations to ensure project timelines and objectives are being met • Support customer deployment activities, implementation planning, product adoption, and operational readiness • Deliver customer training related to relevant Axon products, workflows, and integrations • Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment