#1 Global Platform To Simplify & Scale Your Telco, ISP, Network, Phone, & Security Stack.
Solutions Engineer
Location
United States
Posted
1 day ago
Salary
$90K - $120K / year
Seniority
Senior
Job Description
Solutions Engineer
CommandLink
• Lead enterprise onboarding sessions and technical discovery with full accountability for outcomes • Configure the CommandLink ITSM platform: services, workflows, automation rules, escalation policies, and reporting • Design and implement alerting and monitoring policies aligned to SLAs/SLOs • Own integrations with external ITSM systems (ServiceNow, Jira, Freshservice) via APIs/webhooks • Act as the primary technical owner for assigned enterprise accounts — accountable for adoption, satisfaction, and technical success • Guide customers in adopting ITSM workflows, monitoring, and AIOps capabilities • Run QBRs and proactively deliver improvement plans, not just recommendations • Troubleshoot and resolve workflow, alerting, and integration issues with urgency and precision • Join customer-facing sales calls as the technical authority on ITSM, monitoring, and workflow automation • Collaborate with sales engineers to design solutions and ensure requirements are fully addressed • Deliver platform demos that clearly showcase execution-ready solutions • Takes on additional responsibilities and projects as needed to support the success of the team and organization
Job Requirements
- 3 years minimum, 5+ years preferred in a Solutions Engineering, TAM, Post-Sales, Pre-Sales, or Technical Support role
- Relevant experience working at a SaaS company is required
- Proven track record of owning enterprise customer outcomes end-to-end, not just advising
- Strong hands-on knowledge of ITSM platforms (ServiceNow, Jira Service Management, Freshservice)
- Background in monitoring, alerting, AIOps, and workflow automation
- ITIL process knowledge (incident, change, problem)
- Hands-on experience with alerting/monitoring concepts and event correlation
- APIs, JSON, webhooks, and light scripting (Python/PowerShell preferred)
- Familiarity with enterprise integrations and multi-tenant SaaS delivery
Benefits
- Generous Medical, Dental, and Vision coverage for full-time employees
- Flexible time off
- 401k to help you save for the future
- Fun events at cool locations
- Free DoorDash lunches on Fridays
- Employee referral bonuses to encourage the addition of great new people to the team
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