• Generate outbound calls and field incoming calls • Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing • Negotiate payment arrangements and follow up as needed • Send confirmation and settlement letters as required • Accurately document accounts and notate files with correct transaction codes • Respond to all voicemail messages daily • Adhere to company policies, procedures, and client-specific requirements • Uphold company information security and privacy responsibilities

• Own and protect a portfolio of enterprise accounts across LATAM, ensuring high satisfaction, on-time renewals, and successful upsell and cross-sell execution • Lead end-to-end expansion cycles — discovery, proposal, commercial negotiation, and close — identifying and developing new revenue opportunities as clients’ needs evolve and product adoption deepens • Conduct regular business reviews with VP- and C-level stakeholders to demonstrate product value, reinforce the partnership, and create a clear path to renewal and growth • Monitor account health across the portfolio, proactively identifying churn risk and leading escalation resolution before issues threaten the relationship • Partner closely with Customer Success and Support to ensure clients achieve measurable outcomes — and that Kinective’s delivery matches the commercial commitments made at the point of sale • Act as the primary commercial advocate for LATAM clients internally, translating regional context, market dynamics, and client feedback into actionable input for US-based product, GTM, and leadership teams • Maintain accurate expansion pipeline, renewal timelines, and account data in the CRM, ensuring clean forecasting and clear visibility for leadership • Gather and synthesize market intelligence and client feedback from across the portfolio to inform product development, pricing strategy, and regional GTM decisions

• Early engagement planning: Define and execute sourcing strategies aligned to pipeline, portfolio priorities, and enterprise objectives. • Vendor selection: Lead RFIs/RFPs, competitive bidding, vendor evaluations, bid defense strategy, and onboarding alignment for complex and high-impact initiatives to support fit-for-purpose vendor selection and successful engagement start-up. • Contracting alignment: Lead alignment across scope, budget, and contracting considerations, ensuring consistency and scalability between operational requirements, financial assumptions, and vendor agreements. • Strategic vendor partnership management: Serve as a senior strategic partnership lead for external GCP vendors across service categories, driving partnership alignment, performance expectations, strategic engagement, and ongoing relationship management across the vendor partnership. • Governance & oversight: Lead governance forums and support timely escalation resolution through appropriate senior stakeholder engagement, while driving KPI/performance discussions, quality alignment, consistent oversight, accountability, and strategic alignment across partners. • Sourcing and partnership optimization: Drive complex cross-program sourcing initiatives, vendor/category alignment activities, and partnership optimization efforts to establish consistency of sourcing and partnership approach, strengthen vendor engagement, and scale effective practices across programs and vendors. • Lessons learned / continuous improvement: Drive continuous improvement by identifying cross-program insights, scaling best practices, and strengthening sourcing and partnership approaches across the portfolio. • Stakeholder engagement: Engage and influence senior cross-functional stakeholders to support sourcing decisions, align vendor partnership strategy with execution needs, and drive strategic and portfolio alignment across programs and vendors.

Role Description We are seeking a high-caliber Key Account Manager – Distributed Generation and Microgrids to serve as a pivotal commercial leader driving the expansion of our market footprint. Reporting directly to the Senior Director of Distributed Generation and Microgrids, you will be a vital extension of our leadership team, executing our commercial strategy to capture market share across Distributed Energy Resources (DERs), Microgrids, and On-Site Power Generation. This role sits at the critical intersection of elite sales execution and advanced technical engineering. You are not just a relationship manager; you possess the technical capability of a solutions architect, enabling you to independently lead technical discovery, evaluate complex system integrations, and translate grid complexities into profitable, multi-million-dollar deals. While the segment leader primarily owns downstream Go-To-Market (GTM) frameworks and high-level marketing, you will feed real-world customer insights into those strategies while focusing relentlessly on: - Sales Execution - Revenue Growth - Ecosystem Development Qualifications - Bachelor's degree in Engineering or a related technical field. - 10+ years of progressive experience in sales, business development, or strategic account management within the Distributed Energy Resources, Microgrid, On-Site Generation, Renewable Energy, or Power Systems ecosystem. - Proven track record of delivering significant, measurable sales growth ($300M+ annually) in complex energy infrastructure sales with long, consultative sales cycles (12–36 months). - Deep technical understanding of distributed generation technologies (CHP, reciprocating engines, fuel cells, solar PV, wind) and core microgrid components (BESS, power conversion equipment, switchgear, controllers, EMS). - Robust understanding of grid interconnection requirements, islanding capabilities, parallel operation, and seamless grid synchronization. - Exceptional financial fluency, including extensive experience with TCO/NPV modeling, levelized cost of energy (LCOE) analysis, payback period calculations, and managing complex enterprise RFPs. - Proven ability to build and maintain trust with facility managers, CFOs, and VP/C-suite executives across diverse vertical markets. - Proficient with CRM systems (Salesforce preferred) and Microsoft Office Suite. AI Tool Competency also preferred. Willingness to travel regularly (approximately 30-50%) for customer meetings and site assessments. Requirements - MBA or advanced technical degree (MS in Energy Systems, Electrical Engineering, or related field). - Direct experience selling into heavy industrial manufacturing, commercial campuses (healthcare, universities), or hyperscale and colocation data centers. - Technical understanding of data center infrastructure metrics (PUE optimization), grid-edge data center siting, and modular equipment package deployments. - Technical proficiency utilizing CAD software (AutoCAD, Revit) or specialized energy modeling tools to validate system performance. - Background navigating utility microgrid programs, Virtual Power Plants (VPPs), demand response programs, SCADA software, and complex regulatory frameworks. Benefits - Ownership Mindset: Act like an owner. Take full responsibility for quality, efficiency, data integrity, and driving solutions. - Always Reliable: Deliver on commitments and achieve targets consistently. - Be Transparent & Resilient: Value absolute honesty with stakeholders, and adapt to rapidly evolving market priorities with agility and grit. Why This Role Matters The energy landscape is undergoing an explosive decentralization revolution. In this role, your unique blend of commercial grit and technical expertise will directly decide our ability to win major projects that safeguard mission-critical uptime, stabilize industrial operational costs, eliminate data center grid constraints, and transition massive power consumers toward cleaner infrastructure. You will step into a highly visible, high-growth environment with the autonomy and leadership backing necessary to make a profound, measurable market impact.