DCM Services

• Generate outbound calls and field incoming calls • Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing • Negotiate payment arrangements and follow up as needed • Send confirmation and settlement letters as required • Accurately document accounts and notate files with correct transaction codes • Respond to all voicemail messages daily • Adhere to company policies, procedures, and client-specific requirements • Uphold company information security and privacy responsibilities

Account Representative - Columbia, SC Fully Remote • Columbia, SC Description Make your next move your best move — join the DCM Services team! At DCM Services, we specialize in receivable solutions — but what truly sets us apart is our people-first culture. We emphasize balance, support, and career growth, and we’re proud to offer a workplace where employees thrive. What You’ll Do: • Provide compassionate phone-based collections support • Work across multiple software systems during calls • Help consumers resolve accounts in a compliant, ethical manner What You’ll Get: • NO WEEKENDS -- Monday-Friday flexible scheduling options! • Competitive hourly pay + monthly bonus + commission • 100% work-from-home with company-provided equipment (however you MUST be located in South Carolina) • Supportive team culture and strong leadership • Opportunity to grow your career with a stable, established company Requirements What You’ll Bring: • High school diploma or GED required • 1+ year of collections, call center, or customer service experience • Strong multitasking and communication skills • Detail-oriented with a positive, team-focused mindset All job offers are contingent on successful background check and drug screening. Salary Description $17.00 to $18.00 an hour

Role Description Make your next move your best move — join the DCM Services team! At DCM Services, we specialize in receivable solutions — but what truly sets us apart is our people-first culture. We emphasize balance, support, and career growth, and we’re proud to offer a workplace where employees thrive. What You’ll Do: - Provide compassionate phone-based collections support - Work across multiple software systems during calls - Help consumers resolve accounts in a compliant, ethical manner Qualifications - High school diploma or GED required - 1+ year of collections, call center, or customer service experience - Strong multitasking and communication skills - Detail-oriented with a positive, team-focused mindset Requirements - All job offers are contingent on successful background check and drug screening. Benefits - NO WEEKENDS -- Monday-Friday flexible scheduling options! - Competitive hourly pay + monthly bonus + commission - 100% work-from-home with company-provided equipment (however you MUST be located in South Carolina) - Supportive team culture and strong leadership - Opportunity to grow your career with a stable, established company Company Description DCM Services is an Equal Opportunity Employer & Veteran Friendly.

• Manage assigned prospects and build new partnership opportunities through daily outbound calls, LinkedIn outreach, and cold-calling across financial, government, healthcare, and other markets • Own the full sales cycle: identify and size prospects, create presentations, develop pricing proposals, and close deals • Follow up and nurture inbound leads, maintaining a healthy pipeline to achieve ongoing revenue targets • Analyze client needs, understand their current recovery strategies, and identify key decision-makers • Effectively present and articulate complex product features, benefits, and tailored solutions • Maintain accurate account, contact, activity, opportunity, and forecast data within the company CRM (Salesforce.com) • Represent DCM Services at trade shows, industry events, webinars, and conference speaking engagements • Collaborate with marketing and internal teams to coordinate sales efforts and develop large-scale strategies • Analyze client inventory and test files to present actionable summaries to prospects • Support post-implementation client communications to ensure high satisfaction and long-term retention

• Own the full reporting lifecycle, from requirements gathering through automation, access governance, and ongoing performance review • Design, build, and publish Power BI dashboards and paginated reports using DAX, Power Query, data modeling, and row-level security • Ensure reports are intuitive, visually consistent, and aligned with business needs, including correct date logic and “as-of” reporting • Automate recurring reporting processes using VBA macros and Power Automate workflows • Translate ambiguous business questions into well-defined analytical frameworks and measurable outcomes • Perform root cause analysis to explain changes in key performance metrics • Conduct cohort analysis, liquidation curve modeling, coverage rate analysis, and forecasting to support portfolio and collections performance • Present insights and recommendations to senior leadership and clients using clear, executive-ready storytelling

Description Make your next move your best move — join the DCM Services team! At DCM Services, we specialize in receivable solutions — but what truly sets us apart is our people-first culture. We emphasize balance, support, and career growth, and we’re proud to offer a workplace where employees thrive. What You’ll Do: • Provide compassionate phone-based collections support • Work across multiple software systems during calls • Help consumers resolve accounts in a compliant, ethical manner What You’ll Get: • NO WEEKENDS -- Monday-Friday flexible scheduling options! • Competitive hourly pay + monthly bonus + commission • 100% work-from-home with company-provided equipment (however you MUST be located in South Carolina) • Supportive team culture and strong leadership • Opportunity to grow your career with a stable, established company Requirements What You’ll Bring: • High school diploma or GED required • 1+ year of collections, call center, or customer service experience • Strong multitasking and communication skills • Detail-oriented with a positive, team-focused mindset All job offers are contingent on successful background check and drug screening. DCM Services is an Equal Opportunity Employer & Veteran Friendly. #DCMCC1

Description Make your next move your best move — join the DCM Services team! At DCM Services, we specialize in receivable solutions — but what truly sets us apart is our people-first culture. We emphasize balance, support, and career growth, and we’re proud to offer a workplace where employees thrive. What You’ll Do: • Provide compassionate phone-based collections support • Work across multiple software systems during calls • Help consumers resolve accounts in a compliant, ethical manner What You’ll Get: • NO WEEKENDS -- Monday-Friday flexible scheduling options! • Competitive hourly pay + monthly bonus + commission • 100% work-from-home with company-provided equipment (however you MUST be located in South Carolina) • Supportive team culture and strong leadership • Opportunity to grow your career with a stable, established company Requirements What You’ll Bring: • High school diploma or GED required • 1+ year of collections, call center, or customer service experience • Strong multitasking and communication skills • Detail-oriented with a positive, team-focused mindset All job offers are contingent on successful background check and drug screening. DCM Services is an Equal Opportunity Employer & Veteran Friendly. #DCMCC1

Description Make your next move your best move — join the DCM Services team! At DCM Services, we specialize in receivable solutions — but what truly sets us apart is our people-first culture. We emphasize balance, support, and career growth, and we’re proud to offer a workplace where employees thrive. What You’ll Do: • Provide compassionate phone-based collections support • Work across multiple software systems during calls • Help consumers resolve accounts in a compliant, ethical manner What You’ll Get: • NO WEEKENDS -- Monday-Friday flexible scheduling options! • Competitive hourly pay + monthly bonus + commission • 100% work-from-home with company-provided equipment (however you MUST be located in South Carolina) • Supportive team culture and strong leadership • Opportunity to grow your career with a stable, established company Requirements What You’ll Bring: • High school diploma or GED required • 1+ year of collections, call center, or customer service experience • Strong multitasking and communication skills • Detail-oriented with a positive, team-focused mindset All job offers are contingent on successful background check and drug screening. DCM Services is an Equal Opportunity Employer & Veteran Friendly. #DCMCC1

• Analyze client data files using robust account reconciliation methods to identify discrepancies, trends, and anomalies. • Troubleshoot data irregularities and develop solutions to improve accuracy and data integrity. • Support, troubleshoot, and improve file exchange processes (EDI, automated/manual transfers). • Work with internal teams (Operations, Accounting, Compliance, IT/EDI, PMO) to resolve data mapping issues, support audits, and implement process improvements. • Maintain thorough documentation for EDI processes, BA procedures, and client file transfer protocols.

• Provide compassionate phone-based collections support • Work across multiple software systems during calls • Help consumers resolve accounts in a compliant, ethical manner