• Receive, acknowledge and track tickets through the ITSM tool. • Confirm priorities, update statuses and communicate ticket closures to users. • Resolve incidents and service requests following Standard Operating Procedures (SOP) and the Known Error Database (KEDB). • Respond to clarification requests and provide functional support related to Salesforce Marketing Cloud. • Perform standardized data loads and recurring operational tasks. • Provide workarounds when applicable. • Ensure compliance with SLAs defined for each priority level. • Document new incident scenarios and assist in creating and updating operational procedures. • Escalate requests to Level 2 (L2) teams when configuration changes, development, or code fixes are required. • Support continuous improvement of support and service processes.

• Atuar no desenvolvimento, sustentação e evolução de soluções na plataforma Salesforce, • Participar de todas as etapas do ciclo de desenvolvimento, • Levantamento de requisitos até a implantação em produção, • Garantir qualidade, performance e aderência às melhores práticas da plataforma.

• Identifiera nya affärsmöjligheter och bygga starka kundrelationer • Utveckla och förvalta befintliga kundkonton • Genomföra produktdemonstrationer och kundutbildningar • Företräda TASKI:s lösningar vid branschevenemang

• Travel to visit representatives in assigned region for trainings, meetings, events, and overall relationship building • Participate in the coordination of on-site and external customer visits and representative trainings within the designated sales region • Participate in customer dinners, product trainings, and other events which will include some evenings and weekends • Support other Regional Managers as needed during customer visits • Develop and implement strategic plans and initiatives to improve performance and effectiveness of assigned representatives • Develop, communicate, and manage sales targets with assigned representatives • Analyze the performance of assigned representatives, provide feedback, and address poor performance • Participate in the evaluation, selection, and onboarding of new representatives • Provide feedback to the appropriate business units on market and product opportunities • Maintain familiarity with competitor's products, pricing, promotion, and placement in the market • Participate in and support marketing programs to promote products and create value-added services • Collaborate with the sales support team as needed • Confidently deliver engaging, in-person presentations to internal and external audiences