Agilidade | Senioridade | Transparência | Responsabilidade Social
Salesforce Marketing Cloud Support Analyst – Junior
Location
Brazil
Posted
4 days ago
Salary
0
Seniority
Junior
Job Description
Salesforce Marketing Cloud Support Analyst – Junior
AVANTTi
• Receive, acknowledge and track tickets through the ITSM tool. • Confirm priorities, update statuses and communicate ticket closures to users. • Resolve incidents and service requests following Standard Operating Procedures (SOP) and the Known Error Database (KEDB). • Respond to clarification requests and provide functional support related to Salesforce Marketing Cloud. • Perform standardized data loads and recurring operational tasks. • Provide workarounds when applicable. • Ensure compliance with SLAs defined for each priority level. • Document new incident scenarios and assist in creating and updating operational procedures. • Escalate requests to Level 2 (L2) teams when configuration changes, development, or code fixes are required. • Support continuous improvement of support and service processes.
Job Requirements
- Basic knowledge of Salesforce Marketing Cloud (SFMC).
- Experience or familiarity with technical support, service desk, or systems operations.
- Strong analytical and problem-solving skills.
- Basic knowledge of data handling and file processing for operational loads.
- Intermediate English for reading, writing and professional communication.
- Fluent Portuguese.
Benefits
- Not specified
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