Toyota North America

• Sell the organization’s products or services to and maintain relationships with key accounts • Manage sales activities for assigned named country accounts • Build and maintain strong customer relationships • Drive consistent revenue growth across assigned accounts • Enter and manage customer orders with precision

• Manage and develop assigned dealer accounts to increase sales of Nice North America products. • Interview potential dealers and seek new dealers that will positively represent Nice and grow sales in the territory. • Conduct daily outbound calls to targeted accounts, introducing our products. • Explain technical, industry and market facts to present Nice products as a competitive solution. • Responsible for building solid relationships with all personnel within a dealer and updating company records to ensure proper communication to all influential parties. • Provide consistent and timely follow up communication and action steps after every call. • Participate in weekly team meetings and events. • Become educated on Nice technology/products and articulate to dealers how these products align to their customer needs. • Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion. • Achieve and constantly exceed KPI’s for self and team (e.g., new customers, attachment sales, product launches, etc.). • Ensures that all customer activities for self and team are entered into the company’s CRM system in a timely and accurate manner. • Responsible for working on assignments that are moderately difficult. • Achieve and consistently exceed monthly/quarterly sales goals.

• Develop and implement strategic sales plans • Direct sales forecasting activities and set performance goals • Review market analyses to determine customer needs • Advise reps, dealers, distributors, and clients regarding sales and advertising techniques • Meet with clients to maintain relationships, negotiate and close deals

• Establish and grow strong presence within assigned sales region • Build and maintain strong customer relationships • Meet and exceed assigned quotas and KPI’s • Analyze and control expenditures of channel to conform to budgetary requirements

Title: Customer Assistance Collections Specialist Location: GA-Alpharetta Job Description: **Overview** **Who we are** Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment. To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. Who we’re looking for Toyota’s Experience Center - Eastern Customer Assistance Team is looking for a passionate and highly motivated Customer Assistance Specialist. The Customer Assistance Team partners with customers to clearly communicate account status and ensure any late payments are addressed and averted. The team provides live support via inbound or outbound interactions across the TFS, LFS, and Private Label portfolios, and ensures customers are aware of their options and are properly educated about possible solutions. Due to the specialized nature of collections activities, an effective and customer-centric approach to these guest interactions is central to the broader TFS strategy. Customer Assistance Specialists are responsible for handling inbound and outbound calls for collection accounts, account maintenance, and liquidation for assigned portfolios. Customer Assistance Specialists are responsible for working accounts efficiently to maintain consistent follow-up, ensure account compliance, and complete necessary account maintenance. Specialists in Customer Assistance will also evaluate and mitigate loss exposure, providing customer-oriented service and problem resolution in accordance with established guidelines and call models. Center Operating Hours You must be available to work a shift between the hours of 8am-8pm. Your work schedule will include 2 nights until 8pm. Training Training for this position will fall between the hours of 8am-6pm Georgia time for 9 weeks. The first 6 weeks will be virtual training and the last 3 weeks of training will be in the office at our Alpharetta location. Pay/Benefits Competitive base salary as well as benefits effective day 1. Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations. What you’ll be doing - Analyze payment history and notes from the system and clearly communicate status to the customer using Call Model guidelines. - Document all activities in accordance with established procedures in a clear and concise manner utilizing the appropriate systems and appropriate forms. - Analyze account characteristics and negotiate with customers on acceptable arrangements to bring their account current and/or recommend appropriate solutions. - Use appropriate collection and skip tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives. - Promptly report/refer sensitive and complex issues to the Customer Assistance Supervisor. - Complete non-phone-based projects and account maintenance/remediation efforts. - Offer critical decision-making as necessary when assigning accounts out for repossession. What you bring - HS Diploma or GED is required. - Previous collections experience is required. - Work collaboratively with other team members at all levels of the organization. - Listens actively and remains engaged. - Excellent verbal communication and interpersonal skills; easy to understand. - Adaptability and coachability to work through complex changes/situations. - Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel, etc.). Added bonus if you have - College degree or equivalent work experience preferred. What we’ll bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: - A work environment built on teamwork, flexibility and respect - Professional growth and development programs to help advance your career, as well as tuition reimbursement - Team Member Vehicle Purchase Discount - Toyota Team Member Lease Vehicle Program (if applicable) - Comprehensive health care and wellness plans for your entire family - Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute - Paid holidays and paid time off - Referral services related to prenatal services, adoption, childcare, schools and more - Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA) Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment. To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. Who we’re looking for Toyota Financial Services Department is looking for a passionate and highly-motivated Area Sales Manager for the Southeast II Territory (covering western PA). The candidate would be based out of the Pittsburgh, PA area.   This role will report into the Portfolio Sales Manager. The primary responsibility of this role is to grow the business across Toyota’s three product areas through existing business and potential opportunities (e.g., expanding share, insurance products). Maintain existing business, leverage internal resources and expand business based on designated territory. This role supports a portfolio that includes TFS, requiring an understanding of the specific criteria and metrics relevant to the portfolio. What you’ll be doing - Drives TFS business by influencing the General Manager Sales, dealer principal and dealers to recommend TFS loans, selling new insurance products, and managing the full sales cycle for wholesale loans - Conducts monthly business reviews with sales team (up to Regional Portfolio Manager level) and with dealer principal, business owner or responsible executive to understand business need, strategic goals, and performance for dealerships; uses tracking and analytics to monitor sales objectives against sales forecasts by dealer and by territory - Identifies and pursues opportunities from dealers, sales team members, etc. and serves as the “quarterback” coordinating internal TFS resources (e.g., Product Manager, Portfolio Sales Manager, credit, funding, wholesale departments) to meet dealer needs while trying to increase TFS profitability - Plan dealer strategy with Product Manager and drive internal team execution of income development opportunities at dealers - Meets with dealerships to provide relevant TFS information on insurance products, loan promotions, and market share - Partners with Portfolio Sales Manager to determine go-to market strategy for dealers within territory; discusses progress during weekly check-ins with the Portfolio Sales Manager What you bring - Minimum 4 years of experience in a captive finance and/or insurance environment - B.A./B.S. degree or equivalent work-related experience - Understanding of captive automotive finance business and dealership financial services products, services, operations with focus on sales, finance, and insurance - Ability to articulate value of TFS products and services, conduct sales calls, identify/close business opportunities - Automotive dealer contact experience - Ability to build relationships with a broad audience both internal and external to TFS - Strong organizational and stakeholder management skills - Strong verbal, written, and analytical skills - Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel, etc.) - Most be willing and able to travel up to 75% of the time; including overnight travel at times - A motor vehicle record that’s acceptable by company standards is required for this position - Public speaking and presentation skills Added bonus if you have - Previous wholesale experience - Consultative selling skills What we’ll bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: - A work environment built on teamwork, flexibility, and respect - Professional growth and development programs to help advance your career, as well as tuition reimbursement - Team Member Vehicle Purchase Discount - Toyota Team Member Lease Vehicle Program (if applicable) - Comprehensive health care and wellness plans for your entire family - Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute - Paid holidays and paid time off - Referral services related to prenatal services, adoption, childcare, schools, and more - Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA) Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.

• Develop and execute bold sales strategies to achieve corporate goals and expand Nice’s market share • Forecast sales, set ambitious performance goals, and uncover customer needs and opportunities • Forge strong relationships with direct dealers, distributors, and key clients • Provide hands-on sales and technical training to customers • Monitor competitor activities and provide actionable competitive intelligence

• Establish, grow, and maintain a strong presence within the assigned sales region • Build and maintain strong customer relationships fostering sales and growth in the region • Identify and pursue new customer leads through networking, cold calling, attending industry events • Develop and execute sales plans to achieve revenue targets • Present proposals, negotiate agreements, and close sales deals to grow new business • Maintain relationships with assigned accounts and identify opportunities for expanding existing retailers

• Develop and implement strategic sales plans • Direct sales forecasting activities • Review market analyses to determine customer needs • Represent company at trade shows • Deliver effective sales and technical training • Participate in product research and provide new product ideas

• Establish and maintain a strong presence in the Security Sales Region • Develop and maintain strong customer relationships • Achieve and exceed assigned quotas and KPI’s • Attend industry events and deliver sales training