Role Description Corpay is looking for an Operational Excellence Manager to join the Payables Operations team. This is an individual contributor role focused on driving process improvement and quality initiatives across Corpay’s operational functions — including customer onboarding, vendor support, vendor enrollment, and customer implementations. The ideal candidate brings a consultative mindset: conducting discovery, diagnosing root causes, recommending solutions, and leading those solutions through full implementation. This person will work cross-functionally with Operations, Product Management, Finance, and Technical Support to deliver measurable results against baseline KPIs. Role Responsibilities - Identifying and prioritizing process improvement projects across operational functions including customer onboarding, vendor support, vendor enrollment, and customer implementations. - Conducting discovery sessions and current-state analysis to diagnose root causes of inefficiencies and quality gaps. - Developing recommendations and leading projects from initiation through full implementation, ensuring measurable outcomes against established baseline metrics. - Creating and maintaining a business-specific quality management framework, including standards, controls, and metrics. - Defining and executing user acceptance testing (UAT) for large, complex cross-functional projects in partnership with IT. - Investigating and addressing customer complaints related to quality and customer experience. - Developing and delivering training and communication materials to support process adoption across impacted teams. - Monitoring and reporting on KPIs post-implementation to validate the success of completed projects. - Working cross-functionally with Operations, Product Management, Finance, and Technical Support to deliver holistic, sustainable solutions. Qualifications - Bachelor’s degree required. - 5–7 years of experience in process improvement, operational excellence, or quality management. - Lean Six Sigma Black Belt certification required. - PMP certification preferred with a demonstrated track record of successful project delivery. - Proven ability to lead complex, cross-functional, and transformative projects from discovery through implementation. - Data-driven mindset with experience establishing baseline metrics, setting improvement targets, and measuring outcomes. - Strong analytical and problem-solving skills; skilled in root cause analysis, data analysis, and drawing actionable conclusions. - Excellent communication skills with the ability to present complex topics to leadership at all levels. - Proven ability to influence without authority across teams, functions, and organizational levels. - Experience with workflow automation tooling highly desired. - Proficiency with Salesforce highly desired. - Background in finance, payments, or fintech a plus. - Proficiency with Microsoft Office suite required. Benefits - Medical, Dental & Vision benefits available the 1st month after hire. - Automatic enrollment into our 401k plan (subject to eligibility requirements). - Virtual fitness classes offered company-wide. - Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time. - Employee discounts with major providers (i.e. wireless, gym, car rental, etc.). - Philanthropic support with both local and national organizations. - Fun culture with company-wide contests and prizes.

• A Bid Manager is responsible for the preparation of high-quality proposals in alignment with industry, regional and national sales strategies, themes and pricing, and the promotion of the NRI ANZ brand in alignment with current capabilities, experience and NRI ANZ go to market strategies. • The Bid Manager role is critical to winning new business for the company and ensures that proposals developed on behalf of the organisation are completed and reviewed appropriately by NRI ANZ Operations, Regional Management and Solutions, as well as the relevant technical, commercial and legal teams. • The Bid Manager will lead, manage, and deliver high-quality, compliant, and competitive end-to-end bids, proposals, and RFPs (Request for Proposals) for our multiple lines of business. • The Bid Manager will serve as the central hub driving the bid process—coordinating virtual, cross-functional teams of Sales Leads, Solution Architects, Legal experts, and Executives across various regions to secure major IT contracts and managed services agreements. • The Bid Manager will operate in accordance with the approved Sales and Bid Management processes, to ensure consistency in terms of the quality of proposals delivered. • Work with Program and Sales manager in developing win strategy, based on the client requirements, that leads into proposal development. • Produce the consolidated proposal document, including presentations as required. • Obtain appropriate sign-off for solutions and pricing in line with the Sales Process. • Manage, coach and advise the due bid team, ensuring all issues are dealt with promptly. • Develop and maintain NRI ANZ’s collateral and bid/solution resources. • Identification of resource requirements for proposal preparation. • Bid planning, including the development of project plans / schedules to manage effort across multiple resources (where required). • Preparation of the proposal ‘skeleton’, incorporating first darft text to sections where appropriate. • Principal point of contact for progress and coordination of the written proposal. • Coordination of regular bid team meetings and reporting to the Director of Operations and the relevant Industry and Account Director on progress. • Act in an advisory / supportive capacity to all contributors and stakeholders of the proposal. • Manage publishing activities of the final proposal in the company intranet. • Facilitate discussions on technical (delivery) and commercial (pricing) assumptions to ensure all have been captured appropriately. • Review and edit contributions to the proposal for consistency and quality, also ensuring relevant technical, commercial and legal aspects of the proposal have been covered by the appropriate specialist(s). • Plan and coordinate formal (and informal) review points during the proposal preparation. • Ensure proper application of NRI ANZ methodologies and frameworks where explicitly referenced. • Work with the other bid managers to encourage knowledge sharing and support. • Continuously work towards improving the company’s win rate for all proposals and bids.

• Execute the national sales strategy within the region to achieve or exceed business plan. • Develop and implement regional sales plans, forecasts, and budgets aligned with meeting or exceeding business plan. • Identify growth opportunities by market segment, product line, and key customer accounts. • Drive disciplined pipeline management and accurate sales forecasting. • Lead, coach, and develop Territory Managers to maximize performance. • Set clear performance expectations, conduct regular performance reviews, and implement development plans. • Ensure consistent application of sales processes, CRM usage, and value-based selling methodologies. • Foster a high-performance, accountable, and customer-focused sales culture. • Manage and optimize authorized distributor relationships across the region. • Lead joint business planning, performance reviews, and corrective action plans with distributors. • Ensure compliance with distribution agreements, pricing policies, and brand standards. • Identify, evaluate, and recommend new distribution partners as needed. • Personally manage strategic and high-impact regional accounts as required. • Support sales team efforts in complex negotiations, major bids, and long-term supply agreements. • Build strong relationships with key OEMs, end users, and channel partners at multiple organizational levels. • Act as the escalation point for customer issues and ensure timely resolution. • Partner with Marketing, Product Management, Operations, and Customer Service to ensure customer requirements are met. • Provide market intelligence on competitive activity, pricing trends, and customer needs. • Support new product launches, pricing initiatives, and promotional programs within the region.

• Own end-to-end threat case management for your region, from intake, triage, and behavioral assessment through mitigation planning, documentation, and closure for threats impacting employees, executives, facilities, and other Coinbase assets. • Lead structured behavioral threat assessments using Coinbase methodologies and accepted frameworks (e.g., JACA, WAVR-21, CTAP-25) to evaluate motivation, capability, escalation indicators, and stabilizers, then translate findings into clear operational recommendations. • Drive intelligence-led incident response by serving as the intelligence lead during active incidents, coordinating with GSOC, ensuring timely escalation, and delivering decision support through resolution. • Partner cross-functionally with Executive Protection, GSOC, Legal, HR/ER, Insider Threat, and Communications to coordinate response actions, align mitigations, and manage reporting obligations. • Produce decision-ready briefings, written assessments, and executive updates that communicate threat posture, risk rationale, and recommended next steps to security leadership and cross-functional partners. • Strengthen regional program maturity by improving intake standards, QA/QC, playbooks, metrics, training, and handoff processes, and by mentoring peers through expertise and influence.