• Lead and support a local customer-focused sales and service team. • Manage strategic customer relationships and serve as the primary technical sales contact. • Develop and execute account plans to achieve sales, profitability, and growth objectives. • Provide on-site technical support, troubleshooting, inspections, and process optimization. • Oversee the design, installation, and maintenance of chemical feed and delivery systems. • Identify new business opportunities and expand existing customer relationships. • Monitor product performance and service quality while resolving customer concerns. • Conduct data analysis and document return-on-investment (ROI) for existing and proposed applications. • Prepare and deliver timely customer service reports and business updates. • Communicate customer requirements, project opportunities, and operational needs internally. • Maintain accurate sales activity, forecasting, expense reporting, and customer records. • Attend industry conferences, customer meetings, and company training programs. • Drive continuous improvement initiatives and support project completion efforts across the assigned territory.

Role Description The Contract Sales Director is responsible for the development and execution of the Contract Sales & Innovation Strategy for assigned Contract accounts to successfully sell and promote Company product innovation, industry leadership, and capabilities. This position is also responsible for developing the customer’s diverse touch points (purchasing, product development, global sourcing, packaging, etc.) with the goal of strengthening relationships while improving the planning process. - Deliver assigned sales objectives and plans. - Grow assigned contract accounts through new department and category growth initiatives. - Strengthen assigned contract accounts’ e-commerce penetration and online content quality metrics. - Create new items and promotional plans with assigned contract accounts and other e-commerce opportunities. - Act as the direct sales contact for day-to-day business. - Develop consultative customer relationships and communicate customer business issues as indicated. - Identify and develop growth opportunities for strategic accounts. - Create and present customer business overviews to identify key new item opportunities. - Work in tandem with product management to secure new business opportunities. - Own and oversee M.A.P.S. (Merchandising, Assortment, Pricing, and Shelving) processes. - Own and coordinate e-commerce deployment of sales collateral and marketing initiatives to drive sales. - Perform and report regular retail surveys to understand competitive market, pricing, and stock keeping unit (SKU) opportunities. - Create business case for new item development to include Research & Development (R&D) needs, pricing, volumes, and substantiation, and understanding nuances of product substantiation and stability. - Lead customer engagement initiatives; follow up on development and next steps with product management. - Lead ideation and solutions when customer problems or issues surface. - Review all customer contracts and provide analysis and recommendations. - Execute new item setup paperwork for flawless commercialization process with assigned customers. - Collaborate with retail counterparts to identify trends and growth opportunities. - Work closely with plant staff to serve the customer, including participating in Operations planning calls. - Provide customer forecast signals to internal team to support forecasting and planning. - Prepare data for monthly report recap and other regular reports. - Must be able to travel up to 50%. Qualifications - Bachelor’s degree in business or related field. - 10 years’ sales experience including consumer packaged goods (CPG) and leading sales efforts. - Experience presenting to senior-level leaders. - Prior Customer Resource Management (CRM) system experience. Requirements - Understanding of key principles of business management including forecasting, budgeting, and market projections, including how they influence and relate to project and program execution. - Advanced analytical, retail math, written and verbal communication skills. - Strong leadership, presentation, reporting, communication, collaboration, negotiation, planning, problem-solving, organization, and sales skills. - Ability to lead cross-functional teams and thrive in a dynamic, fast-paced environment. - Proficiency with Microsoft Office including Outlook, Word, and Excel. - Ability to develop and maintain strong, productive relationships with internal and external customers. - Ability to manage multiple priorities with efficiency and accuracy. - Ability to creatively approach challenges and opportunities in a fast-paced, collaborative environment. - Ability to work with mathematical concepts such as ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. - Must have the ability to communicate effectively, both verbally and in writing, with internal staff and management. - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. - Ability to write reports, business correspondence, or procedure manuals. - Ability to effectively present information to senior-level leaders and respond to questions from groups of managers, clients, customers, and the general public. - Must be able to demonstrate practical problem solving and trouble shooting skills. - Ability to define problems, collect data, establish facts, and draw valid conclusions. Preferred Qualifications - Master’s degree in business administration or related field. - Prior nutraceutical, food or pharmaceutical industry experience. - Strong financial math and/or project management skills. Benefits - Medical, dental, and vision plans. - 401(k) with employer matching contributions. - Life insurance. - Paid time off. - Tuition reimbursement. - Paid sick leave in accordance with applicable law.

• Lead the Final Expense Sales organization, responsible for managing multiple teams and driving performance • Define and own KPIs across production, activity, efficiency, and quality; foster a data-driven performance culture with clear accountability at every level • Lead, develop, and scale a high-performing team of licensed agents and managers — hiring top talent, building career paths, and maintaining a culture of performance • Build and continuously improve sales playbooks, scripts, and sales motions tailored to the Final Expense customer • Develop coaching programs across call reviews, shadowing, certifications, and performance improvement plans for both managers and agents • Partner with Product and Marketing teams to develop shared test and experimentation roadmaps • Set and manage staffing plans in partnership with Finance and Marketing, ensuring coverage, ramp capacity, and productivity targets are met • Design and evolve compensation plans that align agent and manager incentives with business outcomes

• Responsible for driving sales, developing business, and addressing customer needs within an assigned long-term care (LTC) territory. • Manages relationships with prescribers, pharmacists, facility decision-makers, and other members of the LTC care team to ensure appropriate patients are identified, started, and maintained on therapy. • Build and maintain strong relationships with all members of the LTC resident care team, including physicians, physician-extenders (NP/PA), consultant pharmacists, dispensing pharmacists, and nursing facility leadership/staff. • Promote Acadia products by delivering compliant clinical, disease state, and reimbursement education tailored to customer needs. • Identify and address customer questions, concerns, and objections with advanced selling skills. • Develop deep knowledge of customers, practices, and local/regional market trends; apply this insight to business planning. • Create and execute quarterly territory business/action plans, leveraging data to maximize reach, frequency, and impact within budget. • Provide guidance on pricing, reimbursement, and LTC-specific profitability parameters; act as liaison between customers and Acadia for access-related questions. • Collaborate with sales management, territory teammates, and cross-functional partners (e.g., managed markets, marketing, operations, training) to address business needs. • Represent Acadia at conferences, exhibits, product launches, and training sessions; contribute to regional and national initiatives. • Mentor and train new/junior Sales Specialists; share field insights and participate in cross-functional projects. • Maintain compliance with all regulatory requirements, company policies, and LTC regulations affecting medication use and resident care.