Role Description We are seeking a Field Engineer to provide technical expertise pertaining to customer network upgrades, services, field management, and project administration with a full understanding of HFC distribution systems. - Assess Outside Plant (OSP) and Inside Plant (ISP) hardware and infrastructure including but not limited to: - Plant documentation - Hybrid Fiber Coax (HFC) active and passives - Reading and understanding OSP diagrams/drawings - Taking and maintaining accurate field notes - Operation of a bucket truck - Accessing network enclosures and nodes - Operation of testing gear - Correct customer network failures and improve overall network performance using sweep gear and CATV test equipment. - Diagnose and repair plant-related issues to reduce upstream noise and forward path impairments within the cable system using standard OSP tools including OTDR's, TDR’s, light meters, and signal strength meters. - Conduct targeted system sweeps, document findings, and deliver system information to create system reports. - Perform head end and meter set up. - Perform DOCSIS 3.1 testing and assessments. - Calculate system signal losses and make necessary adjustments to resolve issues. - Reduce and diagnose upstream noise within the cable system. - Install/align/optimize HFC equipment including fiber optic nodes and related equipment. - Install in-line devices on system backbone (node, amplifiers, line extenders, taps, splitters, and power supplies) as necessary for sweep and system upgrade projects. - Work with customers, subcontractors, and other team members in the field to define, collect, and determine information from customers and customer facilities for project requirements. - Implement and oversee a team of technically sound, customer-minded, and quality-focused technicians and subcontractors tasked with delivery of best-in-the-world services to CCI Systems, Inc. customers. - Assign daily workload to in-house technical staffing and subcontract labor to enable TFS to fulfill contract obligations with customers. - Work with project managers to ensure daily field operations, staffing, quality control, and deliverables are driving necessary profitability goals per project. - Approve weekly project documentation including subcontractor production reporting, in-house employee production reporting, technical documentation, and other necessary documentation. - Meet with customers at the local level to discuss any project-related issues. - Understand the project SOW and escalation process for deviations. - Report accurate daily project updates for productivity tracking and project billing. - Define, develop, and share technical knowledge and stay current on technical advancements. - Ensure the proper development and training of new employees to assigned projects. - Perform other duties and special projects as assigned by management. Qualifications - 5-7 years’ experience as a Coax Splicer. - 5-7 years’ experience in a HFC Sweep/Technician role within the Service Provider space. - Consulting background and experience working with multiple customers preferred. - Sweep certification preferred. - DOT Certification & Bucket Truck and Safety Certifications preferred. - Test equipment will include but not limited to: - VIAVI SCU 1800 Sweep Generator - VIAVI OneExpert ONX-630 - VIAVI DSP TDR - OTDR - VOM - Light Meter - Full understanding of Viavi/JDSU gear regarding sweep; includes head end and meter set up. - DOCSIS testing experience. - Full understanding of an HFC head end; combining, optics (forward and return), and basic understanding of CMTS, FTTX, and ISP. - In-depth understanding of OSP (outside plant) and proficient in troubleshooting. - Test result evaluation and reporting. - Able to work independently on projects and take direction from teammates and develop skills to advance professionally. - Strong verbal and written communication skills. - Ability to take direction and work within timelines. - Demonstrates leadership skills to positively influence others, mentor, and collaborate with teammates. - The ability to embrace corporate values, understand the company vision, and exemplify CCI leadership behaviors. Requirements - Shift is Monday-Friday between the hours of 7:00 a.m. to 4:00 p.m. and/or 11:00 p.m. to 7:00 a.m. CST but must be able to work outside normal business hours when required for system maintenance and subscriber outages. - Approximately 75% nationwide travel is required, typically 14 days on-site, travel days, and 5 days off at home. - Must have a valid driver’s license and a good driving record. - Must be able to pass a DOT Medical Examination to obtain and maintain a DOT Commercial Motor Vehicle Certification. - This is a remote position when not traveling.

• Design, execute, and continuously improve technical enablement programs across the Field Engineering organization • Partner closely with Graph Academy, product and engineering SMEs, and go-to-market teams to translate technical content into engaging, scalable enablement programs • Own the design and delivery of structured onboarding, upskilling, and certification programs that build practitioner-level technical competence • Act as a trusted partner to technical leadership, ensuring that enablement programs directly support product evolution, technical strategy, and field execution • Define and track meaningful KPIs to measure effectiveness • Maintain hands-on technical depth to review content, question assumptions, and engage with SMEs • Facilitate training sessions, workshops, or lab walkthroughs

• Building key technical relationships at top accounts demonstrating great technical credibility increasing customer technical confidence in Emerson T&M • Understanding and assisting in creation of customer technical requirements. • Provide recommendations on software and hardware architectures while helping to understand the next steps to ensure success • Collaborating with the Emerson T&M Account Manager(s) as part of an account team to lead development and execution of the account technical strategy providing insight to the overall account strategy and pipeline • Coordinating with and informing internal technical stakeholders to execute on account technical initiatives and provide feedback to increase account success • Leveraging industry, application area, and account knowledge to uncover and influence customer future technical needs and challenges generating further technical demand for Emerson T&M products, services, and support

Role Description Reporting to the Field Services Manager, the Field Service Technician’s primary function is the installation, repair, maintenance and management of both Pregis Packaging and Sharp Systems/Equipment, with predominant focus on Pregis Packaging equipment. In addition to assisting with the equipment needs of their customers, it is the responsibility of Pregis Field Service Technicians to effectively communicate with Pregis Systems Administrators, Regional and Account Managers, and customers about technical and non-technical information regarding their equipment. Job Location: Fully remote and based out of your assigned Territory or Regional area. Daily local travel Monday to Friday to customer sites. Overtime as required. Job Responsibilities - Deliver in-field support and optimize material delivery systems. - Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization. - Conduct hands-on demonstrations of Pregis systems and deliver end-user training on operational procedures and preventative maintenance. - Troubleshoot film, consumable, and machinery issues while generating detailed quality control reports. - Ensure timely and thorough completion of all service-related documentation. - Perform thorough system inspections and advise clients on proactive measures to reduce unplanned outages and maintain workflow continuity. - Function as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications. - Maintain accuracy and completeness in the preparation of all required documentation. - Maintain inventory control for parts and tools and ensure thorough documentation and reporting of completed service work. - Execute debugging and correction of operating procedures and mentor others in troubleshooting methodologies. - Coordinate and facilitate field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation. - Maintain precise and current records for all co-managed parts and tool inventories. - Consistently adhere to full compliance with established financial and operational policies and procedures. - Available to travel upon request to provide support at other service locations across North America. - Support and develop Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios. Qualifications - Associate’s degree or equivalent from 2-year college (preferred). - At least 5 years of related experience and/or training (preferred). - Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics. - Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude. - Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels. - Ability to work successfully with little to no direct supervision. - Effective time management and cost control skills. - A clean driving record is required (company car is provided). - Availability to travel daily Monday to Friday within an assigned territory. - Ability to occasionally lift or move up to 50 lbs. - Familiarity with Microsoft Office applications. - Walking extended distances. - Standing for extended times up to 75% of the day. - This role requires up to 50% travel. Diversity and Inclusion We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome. Affirmative Action/EEO Statement/Inclusion We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements. Visit us at www.pregis.com for more information about Pregis LLC.