CCI Systems has 60+ years of Telecommunication industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We value our employees’ hard work and determination and reward results all while having fun! Our mission: Making life better through devotion to our world class employees and delivering innovative solutions for our customers.
Field Engineer
Location
United States
Posted
4 days ago
Salary
0
Seniority
Mid Level
Job Description
Field Engineer
CCI Systems, Inc.
Role Description We are seeking a Field Engineer to provide technical expertise pertaining to customer network upgrades, services, field management, and project administration with a full understanding of HFC distribution systems. - Assess Outside Plant (OSP) and Inside Plant (ISP) hardware and infrastructure including but not limited to: - Plant documentation - Hybrid Fiber Coax (HFC) active and passives - Reading and understanding OSP diagrams/drawings - Taking and maintaining accurate field notes - Operation of a bucket truck - Accessing network enclosures and nodes - Operation of testing gear - Correct customer network failures and improve overall network performance using sweep gear and CATV test equipment. - Diagnose and repair plant-related issues to reduce upstream noise and forward path impairments within the cable system using standard OSP tools including OTDR's, TDR’s, light meters, and signal strength meters. - Conduct targeted system sweeps, document findings, and deliver system information to create system reports. - Perform head end and meter set up. - Perform DOCSIS 3.1 testing and assessments. - Calculate system signal losses and make necessary adjustments to resolve issues. - Reduce and diagnose upstream noise within the cable system. - Install/align/optimize HFC equipment including fiber optic nodes and related equipment. - Install in-line devices on system backbone (node, amplifiers, line extenders, taps, splitters, and power supplies) as necessary for sweep and system upgrade projects. - Work with customers, subcontractors, and other team members in the field to define, collect, and determine information from customers and customer facilities for project requirements. - Implement and oversee a team of technically sound, customer-minded, and quality-focused technicians and subcontractors tasked with delivery of best-in-the-world services to CCI Systems, Inc. customers. - Assign daily workload to in-house technical staffing and subcontract labor to enable TFS to fulfill contract obligations with customers. - Work with project managers to ensure daily field operations, staffing, quality control, and deliverables are driving necessary profitability goals per project. - Approve weekly project documentation including subcontractor production reporting, in-house employee production reporting, technical documentation, and other necessary documentation. - Meet with customers at the local level to discuss any project-related issues. - Understand the project SOW and escalation process for deviations. - Report accurate daily project updates for productivity tracking and project billing. - Define, develop, and share technical knowledge and stay current on technical advancements. - Ensure the proper development and training of new employees to assigned projects. - Perform other duties and special projects as assigned by management. Qualifications - 5-7 years’ experience as a Coax Splicer. - 5-7 years’ experience in a HFC Sweep/Technician role within the Service Provider space. - Consulting background and experience working with multiple customers preferred. - Sweep certification preferred. - DOT Certification & Bucket Truck and Safety Certifications preferred. - Test equipment will include but not limited to: - VIAVI SCU 1800 Sweep Generator - VIAVI OneExpert ONX-630 - VIAVI DSP TDR - OTDR - VOM - Light Meter - Full understanding of Viavi/JDSU gear regarding sweep; includes head end and meter set up. - DOCSIS testing experience. - Full understanding of an HFC head end; combining, optics (forward and return), and basic understanding of CMTS, FTTX, and ISP. - In-depth understanding of OSP (outside plant) and proficient in troubleshooting. - Test result evaluation and reporting. - Able to work independently on projects and take direction from teammates and develop skills to advance professionally. - Strong verbal and written communication skills. - Ability to take direction and work within timelines. - Demonstrates leadership skills to positively influence others, mentor, and collaborate with teammates. - The ability to embrace corporate values, understand the company vision, and exemplify CCI leadership behaviors. Requirements - Shift is Monday-Friday between the hours of 7:00 a.m. to 4:00 p.m. and/or 11:00 p.m. to 7:00 a.m. CST but must be able to work outside normal business hours when required for system maintenance and subscriber outages. - Approximately 75% nationwide travel is required, typically 14 days on-site, travel days, and 5 days off at home. - Must have a valid driver’s license and a good driving record. - Must be able to pass a DOT Medical Examination to obtain and maintain a DOT Commercial Motor Vehicle Certification. - This is a remote position when not traveling.
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