• Responsible for the profit and loss (P and L) of a complex program(s). • Responsible for providing program management oversight to a single customer requiring coordination of program requirements across planning stages with several subcontractors. • Directs all phases of programs from inception through completion. • Responsible for the cost, schedule and technical performance of company programs. • Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance. • Develops new business or expands services with the customer. • Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications. • Directs the work of employees assigned to the program.

• Own the OEM partner relationship completely, serving as the primary point of contact, running QBRs, and making sure partners get value from working with Motive • Drive dealer adoption and account growth by developing sales initiatives and working closely with the sales team on program-level outreach strategies • Identify upsell and expansion opportunities across the OEM dealer base • Monitor program performance health including identifying risks early, spot growth opportunities, and bring recommendations backed by data • Oversee day to day task, ensuring timely and quality delivery of deliverables • Coordinate across sales, engineering, and operations to execute program initiatives, track open items, and escalate what needs attention • Keep all internal documentation current across your portfolio, including program specs, partner requirements, and process guides • Deliver monthly updates and quarterly business reviews to OEM partners, covering performance, KPIs, product updates, and strategic alignment • Keep leadership informed with regular updates on program health, wins, challenges, and what's coming

• Manage and provide technical oversight of the development and implementation of the emergency response and recovery programming, particularly for large and complex projects, ensuring effective systems and processes are in place that support high-quality programming. • Support the application of CRS program standards and donor requirements, contribute to readiness learning and support rapid response and lead readiness efforts for CRS program offices and partners. • Provide management, guidance, and technical oversight of all new and existing emergency response and recovery projects throughout the project cycle. • Manage talent for emergency response and recovery programs and supervise. Manage team dynamics and staff well-being. • Oversee technical assistance and capacity strengthening activities in emergency response and recovery for staff and partner organizations to enhance program quality and impact.

• Manage and provide technical oversight of the development and implementation of emergency response and recovery programming. • Ensure effective systems and processes are in place that support high-quality programming. • Contribute to the development of program learning and facilitate the dissemination of promising practices and lessons learned. • Lead talent management and provide coaching for staff working on emergency response and recovery programs. • Ensure timely and appropriate project expenditures in line with financial plans.